Ellucian Cloud Outage History

29 incidents recorded over the last 365 days, 28 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Ellucian Cloud status100.00% uptime history

Every Recorded Ellucian Cloud Incident

Ellucian Cloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026Status Page UpdateEllucian has completed its currently identified remediation activities for recently disclosed security vulnerability CVE-2026-111497, commonly referred to as Node2Shell or HTTP2Shell, and continues to monitor. This will…—Investigating
Oct 21, 2026Ellucian Workflow – Service DisruptionThe third-party service disruption affecting Ellucian Workflow has been resolved, and service restoration has been confirmed. Customers who have not yet restored connectivity contact Ellucian Support for assistance.28h 37mResolved
Sep 17, 2026Service Notification: Colleague SaaSEllucian has resolved an issue affecting Colleague SaaS for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team3h 43mResolved
Sep 16, 2026Service Notification: ILP message processingEllucian has confirmed that the issue affecting ILP message processing for impacted customers has been resolved. ILP message processing is operating normally, and previously impacted messages have resumed processing…1h 24mResolved
Sep 16, 2026Service Notification: Ellucian InsightsOur infrastructure provider has rolled out fixes to all accounts in the US-East region, and Ellucian has confirmed recovery for transformation jobs across multiple customer accounts.  We will continue to monitor general…3h 49mResolved
Sep 2, 2026Service Notification: Ellucian InsightsEllucian has resolved an issue affecting Ellucian Insights and Ellucian Intelligent Processes (EIP) for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian…2h 19mResolved
Aug 20, 2026Service Notification: Smart PlanEllucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team2h 8mResolved
Aug 6, 2026Service Notification: Ellucian InsightsMitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team6h 42mResolved
Aug 5, 2026Service Notification: Ellucian InsightsThe short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this…5h 41mResolved
Jul 23, 2026Service Notification: Student Financial SuccessMicrosoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online. Thank You, Your Ellucian Team4h 19mResolved
Jul 14, 2026Service Notification: Ellucian FormsEllucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team4h 46mResolved
Jun 24, 2026Service Notification: InsightsEllucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team1h 28mResolved
May 26, 2026Service Notification: Ellucian Recruit workflowsEllucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team2h 24mResolved
May 21, 2026Service Notification: Ellucian Recruit workflowsEllucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team3h 26mResolved
May 14, 2026Service Notification: Advance, Advise, Recruit - emails and workflowsEllucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team14h 10mResolved
May 6, 2026Service Notification: Colleague SaaS / Web interfacesEllucian Engineers have implemented the solution to this issue, and all production services have been restored.1h 7mResolved
Apr 10, 2026Service Notification: Ellucian FormsEllucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team21 minResolved
Mar 26, 2026Service Notification: Colleague Document download issueEllucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team4h 44mResolved
Mar 18, 2026Service Update: Person ManagerEllucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team0 minResolved
Mar 14, 2026Service Notification: Elevate in Canada RegionEllucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team2h 6mResolved
Mar 2, 2026Service Notification: AWS Middle East region power issuesEllucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of…80h 59mResolved
Feb 20, 2026Service Notification: Data Connect scheduled jobs and Insights refresh jobsThe regions of CA, and EU are fully restored and schedules are triggering again.1h 19mResolved
Feb 19, 2026Service Notification: Person ManagerEllucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team2h 57mResolved
Feb 17, 2026Service Update: Ethos Data ConnectAWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now…-1711 minResolved
Feb 6, 2026Service Update: Experience and Data ConnectEllucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been…0 minResolved
Jan 22, 2026ILP - Message processingEllucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely…5h 3mResolved
Jan 12, 2026Ethos API calls - Intermittent slow performanceSome customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.1h 13mResolved
Dec 11, 2025Experience Cards InterruptionEllucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.24h 34mResolved
Nov 18, 2025CLOUDFLARE SERVICE ISSUEWe closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent…3h 20mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Ellucian Cloud incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Ellucian Cloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Ellucian Cloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Ellucian Cloud outage in this window ran 3d 8h, against a mean recovery of 7h 53m. If you depend on Ellucian Cloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.