Is Emplifi Down?

We are currently experiencing a complete outage of Facebook and Instagram functionality due to restricted API access. This affects all related features, including Publishing, Insights, and data synchronization. We are working to restore access as soon as possible and will provide updates as they become available.

The issue affecting email processing in Emplifi Agent has been resolved. We have confirmed that emails are being sent successfully and will continue monitoring to ensure stability. We apologize for the disruption and thank you for your patience. --- [2026-10-29T20:00:00Z] (monitoring) We’ve taken action to restore email processing in Emplifi Agent, and emails are now being processed. Our team is monitoring as the backlog clears. We’ll share another update once processing has fully normalized. We apologize for the disruption. --- [2026-10-29T19:17:12Z] (identified) Our engineering team is continuing to investigate the email processing issue in Emplifi Agent. The impact remains limited to a few customers, primarily in the non-SSO PCEmail environment. We apologize for the ongoing disruption and will share further updates as more information becomes available. --- [2026-10-29T17:56:13Z] (identified) We are aware of an issue affecting email processing for some customers in Emplifi Agent. Our team is actively investigating and working to resolve it. We apologize for the disruption and will provide further updates as more information becomes available.

We are aware of two recently disclosed security issues and have assessed their impact on our products, services and infrastructure: • [Node.js October 2026 security releases](https://nodejs.org/en/blog/vulnerability/october-2026-security-releases): fixes for multiple vulnerabilities, including several rated High • [eMudhra intermediate certificate compromise](https://blog.cloudflare.com/emudhra-certificate-compromise/): compromised CA keys that could allow forged certificates **Status:** Remediation is substantially complete. We have applied fixes to the majority of affected systems, and the remaining systems are being addressed in order of priority. We have found no evidence of exploitation or customer impact. We will share further updates as work progresses and will contact affected customers directly if action is required. --- [2026-10-27T02:45:52Z] (monitoring) We are aware of two recently disclosed security issues and are actively investigating whether and how they affect our products, services and infrastructure: • [Node.js](https://Node.js) October 2026 security releases: fixes for multiple vulnerabilities, including several rated High (<https://nodejs.org/en/blog/vulnerability/october-2026-security-releases>) • eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates (<https://blog.cloudflare.com/emudhra-certificate-compromise/>) We will share updates as our assessment progresses and will contact affected customers directly if action is required. --- [2026-10-27T00:47:48Z] (investigating) We are aware of two recently disclosed security issues and are actively investigating whether and how they affect our products, services and infrastructure: • Node.js October 2026 security releases: fixes for multiple vulnerabilities, including several rated High (<https://nodejs.org/en/blog/vulnerability/october-2026-security-releases>) • eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates (<https://blog.cloudflare.com/emudhra-certificate-compromise/>) We will share updates as our assessment progresses and will contact affected customers directly if action is required.

We will be releasing version 2026-9 of Emplifi Knowledge. This version includes the following updates: • Updated Updated Keyword mode to better support Japanese, Polish, Turkish and Estonian languages • Resolved an issue where images embedded in Custom Templates failed to display properly • Fixed an issue where selecting a topic link with an inaccessible or disabled topic bypassed the configured search engine mode (Keyword or Semantic) and incorrectly fell back to NLP search results • Fixed an issue in the Response Editor where the font color and background color dropdown panel was clipped inside the modal • Resolved an issue where modifying a Learner transcript (such as creating topics or deleting questions) failed with an error There will be no downtime associated with this update.

**Emplifi Bot - Media Library improvements, updated tooltips** We will be releasing a new version of Emplifi Bot. This version includes: Media Library improvements - (Quality of Life Improvement) • The backend interface of the Media Library feature has been updated, making it easier to manage media collateral and their folder structures. The new interface will be smoother experience, updated in line with the same responsiveness as the main authoring canvas. Translation V2 tooltip updates (Quality of Life Improvement) • The tooltip for the Translation V2 interface has been updated to make it clearer to users in what circumstances an export of existing translations will be available (only once, during the preliminary steps of the migration process). The Translation V2 interface itself is optimised for managing translations and updating/approving them, making exporting a list of translations a redundant step. Unified Analytics Bot Overview Bug Fix (Bug Fix) • There were reports that the Unified Analytics dashboard was having issues with displaying data using the “this year” filter. This fix addresses and resolves that issue. There will be no planned downtime as part of this maintenance.