EmploymentHero Outage History

37 incidents recorded over the last 365 days, 36 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live EmploymentHero status99.96% uptime history

Every Recorded EmploymentHero Incident

EmploymentHero incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Error Saving Management NotesThe issue affecting Management Notes has been resolved. We apologise for the disruption and thank you for your patience. If you are still experiencing problems, please contact our support team.2h 7mResolved
Oct 27, 2026Users unable to load expense managementThis incident has been resolved21 minResolved
Oct 27, 2026HR Platform currently experience a 504 errorThis incident has been resolved2h 11mResolved
Oct 25, 2026Investigating: Issue accessing employee filesThe issue affecting users accessing employee files via the HR platform has been resolved. If you are still experiencing problems, please contact our support team.4h 42mResolved
Oct 14, 2026Users are encountering an error message when submitting timesheets on the Employment Hero Work AppThe issue affecting submitting timesheets on the EH work app has been resolved. If you are still experiencing problems, please contact our support team54 minResolved
Oct 13, 2026Users are unable to access expense claims and managementThe issue affecting users accessing expense claims and expense management has been resolved. If you are still experiencing problems, please contact our support team1h 24mResolved
Oct 6, 2026Candidates are unable to view/open offer lettersThe issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.3h 1mResolved
Sep 11, 2026HR Documents - Optional Clauses are not disappearing from finalised documentsThe issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team6h 22mResolved
Sep 2, 2026Problems related to Pay RunsThis incident has been resolved. We apologise for any inconvenience caused.4h 37mResolved
Sep 1, 2026Personnel CSV import errorsThis incident has been resolved.72h 54mResolved
Aug 18, 2026Managers/Admins not able to create timesheets on behalf of employeesThis incident has been resolved.1h 10mResolved
Jul 20, 2026Pay Runs not loading employee dataThis incident has been resolved.2h 3mResolved
Jul 1, 2026Service disruption on onboarding step - Banking details (Australia HR and Payroll customers).This incident has been resolved.19h 2mResolved
Jul 1, 2026HeroClear Super Batch Creation - Service DisruptionThis incident has been resolved.3h 16mResolved
Jun 23, 2026We are currently experiencing an issue which is preventing users logging into payroll for the first time or signing into a new account.This incident has been resolved and login is back to normal.18 minResolved
Jun 23, 2026HR Platform showing 'Unauthorised Error' when attempting to access a number of settings.This incident has been resolved.2h 31mResolved
Jun 18, 2026Data points not syncing from HR to PayrollThis incident has been resolved.6h 51mResolved
Jun 15, 2026Degraded HR Platform PerformanceThis incident has been resolved.1h 13mResolved
Jun 2, 2026HR - Performance Management responses not visible in web.This incident has been resolved.2h 8mResolved
Jun 1, 2026HR - Platform slowness / intermittent error 500sAfter monitoring, this issue has been confirmed as resolved. Thank you19h 35mResolved
Jun 1, 2026HR - HR system notifications not sendingThis incident has been resolved.2h 52mResolved
May 26, 2026HR - Platform performance degraded.Our engineers have resolved the issue. Thank you.45 minResolved
May 7, 2026HR - Platform OutageThis incident has been resolved. Thank you for your patience.24h 44mResolved
Apr 29, 2026Degraded Payroll Platform PerformanceThis incident has been resolved.45h 37mResolved
Apr 13, 2026Payroll - A small number of NZ Pay runs stuck/not loadingThis incident has been resolved.3h 39mResolved
Apr 11, 2026Scheduled Maintenance - Employment Hero HR and EH WorkThe scheduled maintenance has been completed.3h 0mScheduled
Apr 7, 2026HR > Payroll sync impacting expenses.Monitoring has confirmed this issue was resolved.14h 2mResolved
Mar 25, 2026HR - Error when accessing Asset RegisterThis issue has been resolved. Thank you.1h 26mResolved
Feb 24, 2026HR - Timesheet editing - erroring under certain scenarios.This incident has been resolved.1h 35mResolved
Feb 5, 2026HR - Degraded PerformanceOur engineers have confirmed this issue is resolved. Thank you.42 minResolved
Jan 19, 2026HR - Errors when onboarding (NZ)This issue has been resolved. Thank you.2h 49mResolved
Jan 14, 2026HR - Time off page is currently not loadingThis incident has been resolved.2h 21mResolved
Dec 16, 2025HR - 503 error when making a request to HR Open API.This issue has been resolved and the API is functioning as expected. Thank you.1h 30mResolved
Dec 12, 2025Some Payruns getting stuckThis incident has been resolved.9h 55mResolved
Dec 4, 2025HR - Side bar navigationThis incident has been resolved.5h 19mResolved
Dec 4, 2025Payroll - STP report submission error.This issue has been resolved. Customers who received the error can retry and their submission will successfully complete. Thank you.10 minResolved
Nov 12, 2025HR - Hero Time Clock AppThis incident has been resolved. Thank you.44 minResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next EmploymentHero incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This EmploymentHero Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before EmploymentHero acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single EmploymentHero outage in this window ran 3d, against a mean recovery of 7h 31m. If you depend on EmploymentHero in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.