Envoy Outage History

29 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Envoy status100.00% uptime history

Every Recorded Envoy Incident

Envoy incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 202610.22.2026 [EU/US] Envoy Emergency MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Oct 23, 2026[10/23/2026] Employee CSV Upload issueFrom approximately 4:45 PM PDT on October 22 until 3:10 AM PDT on October 23, 2026, an issue occurred where employee lists uploaded via CSV or automated sync scripts, such as Active Directory, were not processed…14h 3mResolved
Oct 12, 202610.11.2026 [EU] Envoy Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 4, 2026Email notifications delayed for Microsoft-hosted recipientsThis issue has been resolved2h 41mResolved
Aug 27, 2026Temporary delay in auto sign-in processingAuto sign-in has been processing in real-time and has remained stable. This incident is resolved.2h 44mResolved
Jul 29, 2026Dashboard pages layout IssueWe identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.14 minResolved
Jul 2, 2026[07/02/2026] - Envoy Dashboard UnavailableResolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.17 minResolved
Jul 2, 2026Email Delivery OutageOn July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update…1h 32mResolved
Jun 22, 2026Elevated errors on dashboard.envoy.comThis incident has been resolved.12 minResolved
Jun 11, 2026[06/11/2026] - Envoy Dashboard UnavailableOn June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization…1h 8mResolved
May 13, 202605.12.2026 Emergency Envoy MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 11, 2026[05-11-2026] Dashboard experiencing intermittent loading issuesOn May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and…27 minResolved
May 8, 2026Envoy products are experiencing an outageOn May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite…2h 0mResolved
May 2, 202605.01.2026 Envoy Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Mar 12, 2026Issues with Auto Sign-inOn March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the…1h 9mResolved
Mar 7, 202603.06.2026 Envoy Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jan 31, 202601.30.2026 Envoy Scheduled Maintenance (EU/US)The scheduled maintenance has been completed.4h 0mScheduled
Jan 27, 2026[01/27/2026] - Performance Issues with MapsThis incident has been resolved.1h 8mResolved
Jan 27, 2026[01/27/2026] - Performance Issues with MapsWe are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.-47 minResolved
Jan 26, 2026SMS Notification delayedWe are currently experiencing slower loading time with our <Feature/Page>. Our engineering team is currently investigating the root cause of the issue.1h 3mResolved
Jan 23, 20261.23.2026 | Envoy Visitors - Device Connectivity issuesThe issue has been resolved, and printer functionality has been stable with the new update.119h 24mResolved
Jan 16, 2026Room tablets are experiencing an outage.The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.1h 44mResolved
Jan 15, 2026Envoy rooms are partially downEngineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am0 minResolved
Jan 2, 2026Some Envoy Kiosk users are unable to print badgesThis incident has been resolved.11h 44mResolved
Dec 5, 2025Elevated errors on accessing the Envoy siteThis incident has been resolved.28 minResolved
Nov 17, 2025Slack integration for Envoy is experiencing an outageThe issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.7 minResolved
Nov 15, 202511.14.2025 [US] Envoy Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Nov 14, 2025Envoy rooms devices are having an outageThe issue with rooms devices has been resolved.3 minResolved
Nov 10, 2025Envoy Print failing to startThis incident has been resolved.3h 28mResolved

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How to Read This Envoy Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Envoy acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Envoy outage in this window ran 4d 23h, against a mean recovery of 6h 33m. If you depend on Envoy in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.