Is Envoy Down?

From approximately 4:45 PM PDT on October 22 until 3:10 AM PDT on October 23, 2026, an issue occurred where employee lists uploaded via CSV or automated sync scripts, such as Active Directory, were not processed correctly. During this window, a routine security update to a software library caused the system to misread every uploaded file as empty, which the platform interpreted as a request to remove employees from the directory. This resulted in missing employee records, deactivated user accounts, and the loss of desk assignments and location roles. Our engineering team identified the cause as a change in how the updated library saves downloaded files, which was unfortunately not caught during release testing. We have since rolled back the update, deployed a permanent fix, and performed a data backfill from a previous database snapshot to restore employee records and recreate lost desk assignments.  An internal post-mortem has been scheduled to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager. --- [2026-10-23T17:44:33.281-07:00] (resolved) Everything working as expected --- [2026-10-23T16:52:18.198-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-23T16:16:35.721-07:00] (monitoring) We have released a full fix to the issue and are monitoring its impact --- [2026-10-23T04:14:26.484-07:00] (monitoring) We have rolled back to a previous known working version --- [2026-10-23T03:40:56.421-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-10-23T03:40:45.999-07:00] (investigating) We are currently investigating this issue.

This issue has been resolved --- [2026-09-04T07:06:30.461-07:00] (monitoring) Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally. --- [2026-09-04T05:17:30.030-07:00] (identified) We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. Affected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. Our provider is actively investigating; we will post another update within the hour or sooner if anything changes. --- [2026-09-04T05:14:50.784-07:00] (investigating) We are continuing to investigate this issue. --- [2026-09-04T05:13:42.210-07:00] (investigating) We are currently investigating this issue.

Auto sign-in has been processing in real-time and has remained stable. This incident is resolved. --- [2026-08-27T12:11:38.469-07:00] (monitoring) We are seeing events catch up to real-time. --- [2026-08-27T10:48:50.202-07:00] (identified) An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.