Eway Outage History
23 incidents recorded over the last 365 days, 15 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Eway Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 4, 2026 | Eway Sandbox- Incident NotificationWe are currently experiencing a service interruption which is impacting MYeWAY Sandbox portal. The issue is being worked on by our system engineers and we will follow up ASAP with an update. If you have any urgent… | — | Investigating |
| Nov 1, 2026 | Eway - Incident Notification - PhonePay OutageUpdate: The following PhonePay IVR numbers are working and accepting payments: 1300 267 074 or (02) 9099 4320 The PhonePay IVR number 1800 021 548 is still unavailable, and we are working to restore it. Until it is… | — | Investigating |
| Oct 24, 2026 | Eway - Incident NotificationEway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored. We are currently monitoring the situation until we receive confirmation this… | 53 min | Resolved |
| Oct 20, 2026 | Eway Sandbox - Schedule maintenanceEway wish to advise the below scheduled maintenance has been completed. Date: Tuesday, 20th October Time: 9:30PM - 11:30PM (AEDT) Services affected: Sandbox MYeWAY Portal, Rapid API Payments and Legacy API… | 2h 0m | Scheduled |
| Sep 15, 2026 | Eway - Vendor Scheduled Maintenance: 15 September, 2026The scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 10, 2026 | Eway - Incident Notification - NZ Transaction FailuresVendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has… | 32 min | Resolved |
| Aug 24, 2026 | Scheduled Maintenance Notice – eWAY & MPGS IntegrationThe scheduled maintenance has been completed. | 1h 15m | Scheduled |
| Aug 24, 2026 | Scheduled Maintenance Notice – eWAY & MPGS IntegrationEway would like to inform our clients and partners of upcoming scheduled maintenance affecting the eWAY integration with Mastercard Payment Gateway Services (MPGS). Date: Monday, 24 August 2026 Time: 9:45 PM – 11:00 PM… | 1h 15m | Scheduled |
| Aug 15, 2026 | Eway - Incident NotificationVendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has… | 1h 18m | Resolved |
| Jun 23, 2026 | Eway - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 12h 45m | Resolved |
| May 27, 2026 | Eway MFA Delay - Incident NotificationEway can confirm that the earlier issue impacting the email delivery has been fully restoredand services are operating as expected. We sincerely apologise for the inconvenience this disruption may have caused your… | 1h 42m | Resolved |
| May 25, 2026 | Eway NZ Intermittent Transaction Failures - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 1h 3m | Resolved |
| May 8, 2026 | Eway Scheduled Maintenance: 09 May, 2026The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 19, 2026 | MYeWAY portal Slow PerformanceThe incident has been resolved | 2h 34m | Resolved |
| Apr 13, 2026 | Eway - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 5h 54m | Resolved |
| Mar 21, 2026 | Eway - Incident Notification - Fiserv NAB GatewayThis incident has been resolved. | 45h 4m | Resolved |
| Feb 6, 2026 | Eway Scheduled Maintenance: 07 Febraury, 2026Eway wish to advise clients and partners the below scheduled maintenance has Completed. Environment: Production Date: Saturday 07th Febraury 2026 Time: 06:00 AM - 07:00 AM (AEST) Impact: Whilst we expect this cutover… | 1h 0m | Scheduled |
| Jan 28, 2026 | Eway - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 3h 7m | Resolved |
| Jan 22, 2026 | Eway - MFA DelayEway support teams can confirm that the MyEway access issue caused by the Microsoft 365 outage has now been resolved. MFA emails are being delivered normally. Thank you for your patience and cooperation. Kind… | 22h 3m | Resolved |
| Jan 17, 2026 | Eway - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 2h 7m | Resolved |
| Jan 5, 2026 | Eway - Incident NotificationEway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your… | 16h 30m | Resolved |
| Dec 10, 2025 | Eway - Incident Notification - Westpac OutageEway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored. We are currently monitoring the situation until we receive confirmation this… | 45 min | Resolved |
| Nov 28, 2025 | Eway - Incident Notification - Eway PortalEway support teams can confirm MyEWay portal service disruption has been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team | 6h 46m | Resolved |
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How to Read This Eway Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Eway acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Eway outage in this window ran 1d 21h, against a mean recovery of 6h 22m. If you depend on Eway in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.