Exact Outage History

200 incidents recorded over the last 365 days, 176 of them resolved, 6 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Exact status99.17% uptime history

Every Recorded Exact Incident

Exact incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Exact Online Fiscaal & Jaarrekening - Error 404 when creating an e-mail template or opening an existing e-mail template (NL)You may receive the following error message: "404: "De pagina is niet gevonden - Excuses, de opgevraagde pagina is niet gevonden." when trying to create an e-mail template or open an existing e-mail template. We are…—Investigating
Nov 4, 2026Exact Officient - Not able to load data from Exact Officient in the partner portal (NL/BE)You may get an error message stating 'Error decoding JSON response: Syntax error' when loading data from Exact Officient in the partner portal. We are investigating the issue and we will update this page as soon as more…—Investigating
Nov 4, 2026Exact Online - Not able to authorize payment files via Rabobank PSD2 bank link (NL)A fix has been implemented and we are monitoring the results.—Investigating
Nov 4, 2026Exact Online Jaarrekening - Error message when creating and opening an annual report (NL)This issue has been resolved and annual reports can be created and opened again. Our apologies for the inconvenience.5h 10mResolved
Nov 4, 2026Exact Gripp - Google Drive integration does not work (NL/BE)This issue has been resolved. Our apologies for the inconvenience.5h 19mResolved
Nov 4, 2026Exact Online - Temporarily unavailable (Global)This issue has been resolved. The unplanned maintenance has been completed and the performance issues have been fixed. Our apologies for the inconvenience.4h 29mResolved
Nov 3, 2026Exact Gripp - Purchase invoice PDF file missing (NL)The issue has been resolved. The PDF is shown as intended again. Our apologies for the inconvenience.18h 21mResolved
Nov 3, 2026Exact Reeleezee – Transactions not Imported via ING BoekhoudKoppeling (NL)It is possible that bank transactions via ING BoekhoudKoppeling (non-PSD2) have not been imported into Exact Reeleezee. You can resolve the issue by renewing the consent of your bank link. After renewing the bank link…—Investigating
Nov 2, 2026All products - Not able to convert from an Exact Product to Exact Online (Global)The issue has been resolved. Our apologies for the inconvenience.23h 19mResolved
Nov 2, 2026Exact SRXP - Slow performance.This incident is resolved.51 minResolved
Nov 2, 2026Exact Proquro - Scheduled Maintenance on November 2nd (NL)Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 28, 2026Exact Online Developer - Not able to access developer license or register apps in the App Store (NL)A fix has been implemented and we are monitoring the results.—Investigating
Oct 27, 2026Exact Gripp - Google drive integration is not working (NL/BE)This issue has been resolved. Our apologies for the inconvenience.27h 43mResolved
Oct 27, 2026Exact Online Jaarrekening – Error message when submitting an annual report (NL)This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green…172h 17mResolved
Oct 26, 2026Exact Winbooks View - Scheduled Maintenance on the 26th till 27th of October (NL)Scheduled maintenance is currently in progress. We will provide updates as necessary.12h 0mScheduled
Oct 26, 2026Exact Gripp - Unable to process banktransactions (NL/BE)This incident has been resolved.17h 34mResolved
Oct 26, 2026Exact Gripp - Unable to create exports (NL/BE)A fix has been implemented and it is possible to create exports again in Exact Gripp. Our apologies for the inconvenience.2h 25mResolved
Oct 23, 2026Security precaution: Exact Gripp temporarily unavailable (NL/BE)We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to…68h 31mResolved
Oct 22, 2026Exact Gripp - Unable to save quotes, invoices and orders (NL)This issue has been resolved. Our apologies for the inconvenience.1h 57mResolved
Oct 22, 2026Exact Bouw - Performance issues in Exact Bouw (NL/BE)This issue has been resolved. Our apologies for the inconvenience.2h 23mResolved
Oct 22, 2026Exact Online Fiscaal & Jaarrekening - Annual reports and tax returns not submitted after "Geforceerd goedgekeurd - Portaal" (NL)This issue has been resolved and the annual reports and tax returns have been rejected. The declarations need to be manually re-submitted. Annual reports and tax returns that are forcibly approved as of today, will be…103h 25mResolved
Oct 22, 2026Exact Officient - Nightly synchronisation not executed due to security precaution (NL/BE)Due to the precautionary shut down, the nightly synchronisation between payroll providers and Exact Officient has not been executed. You can manually run the synchronisation through the [settings > payroll provider]…7h 5mResolved
Oct 21, 2026Security precaution: Exact.com temporarily unavailable (Global)Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any…11h 1mResolved
Oct 21, 2026Exact Online - Delay in e-mail delivery (Global)This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.22h 6mResolved
Oct 21, 2026Security precaution: Exact Venice support site temporarily unavailable (BE)Due to the PHP2Shell vulnerability, we have temporarily shut down our support website as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any…23h 40mResolved
Oct 21, 2026Security precaution: Exact Gripp temporarily unavailable (NL/BE)We have succesfully implemented and tested the necessary patches. Exact Gripp is available again. If there are still login issues, please clear your browser cache to resolve the issue. Our apologies for the…23h 42mResolved
Oct 21, 2026Security precaution: Exact Officient temporarily unavailable (NL/BE)We have succesfully implemented and tested the necessary patches. Exact Officiënt is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We…18h 20mResolved
Oct 21, 2026Security precaution: Exact SRXP temporarily unavailable (Global)This incident has been resolved.31h 10mResolved
Oct 21, 2026Security precaution: Exact Winbooks Connect temporarily unavailable (BE)We have successfully implemented and tested the necessary patches. Exact Winbooks Connect is now back online. You might experience slightly degraded performance.. We apologize for any inconvenience.19h 0mResolved
Oct 21, 2026Security precaution: Exact Online Bouw temporarily unavailable (NL/BE)We have succesfully implemented and tested the necessary patches. Exact Online Bouw is now back online and operating normally. We apologize for any inconvenience.7h 9mResolved
Oct 21, 2026Exact Globe+ - Order confirmations, fulfillments and receipts are none responsive.This incident has been resolved.117h 49mResolved
Oct 20, 2026Exact Gripp - Not able to create backups (NL)The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.19h 4mResolved
Oct 20, 2026Exact Online Fiscaal & Jaarrekening - Multiple issues in App and App3 environment (NL)This issue has been resolved. Our apologies for the inconvenience.1h 58mResolved
Oct 19, 2026All products - Support portal unavailable due to maintenance (Global)Scheduled maintenance is currently in progress. We will provide updates as necessary.24h 0mScheduled
Oct 19, 2026Exact Online - Entries from Mollie import incorrectly classified as 'Debit' or 'Credit' (NL)This issue has been resolved. Entries from Mollie are now correctly classified as 'Debit' or 'Credit'. Historical imports need to be corrected manually. Our apologies for the inconvenience.48h 27mResolved
Oct 19, 2026Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)The issue has been resolved. Our apologies for the inconvenience.69h 24mResolved
Oct 19, 2026Exact Online and Exact Reeleezee – No statements imported via Exact PSD2 bank link for ING since October 15th (NL)We are in close contact with ING and are actively working towards a resolution. Renewing the consent of your bank link is the quickest way to resolve the issue. After renewing the bank link consent missing statements…—Investigating
Oct 16, 2026Exact Gripp - Not able to create backups (NL)The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.89h 4mResolved
Oct 16, 2026Exact Online Bouw - No pop-up window for setting projects to 'Invoiced' when processing a sales invoice (NL/BE)The issue has been resolved. Our apologies for the inconvenience.120h 48mResolved
Oct 16, 2026Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)The issue has been resolved. Our apologies for the inconvenience.69h 14mResolved
Oct 15, 2026Exact Globe - Collection runs sent via Rabobank-link are not received by the bank.As of the 21st of October 2026 the collection files are sent via the Rabobank-link again. Our apologies for the inconvenience.144h 56mResolved
Oct 15, 2026Exact Online - Active Mollie link does not retrieve transactions (NL/BE)This issue has been resolved. Mollie links are retrieving transactions again. Mollie transactions come in at one payment per import. We have temporarily scheduled extra import moments to catch up on missing payment…145h 36mResolved
Oct 14, 2026Exact Online Jaarrekening – Error message when submitting an annual report (NL)This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green…140h 34mResolved
Oct 14, 2026Exact Globe+ - Rabobank-link bankstatement import does not contain transactions from around midnight.This issue is resolved for bankstatements as of the 23th of October. For bankstatements prior to this date a manual correction can be needed for transactions processed by the bank around midnight. Our apologies for the…292h 26mResolved
Oct 14, 2026Exact Online - Oops error when opening the Bank links monitor (NL)The issue has been resolved. The bank links monitor is opening as intended again. Our apologies for the inconvenience.191h 31mResolved
Oct 13, 2026Exact Officient - Exact Officient API is unavailable (NL/BE)The Officient API functionalities have been restored. There is no need for any further actions on your side. Our apologies for the inconvenience.18h 22mResolved
Oct 13, 2026Exact Officient - Decreased performance in Officient (NL/BE)This issue has been resolved. Our apologies for the inconvenience.4h 39mResolved
Oct 12, 2026Exact Online Jaarrekening – Error message when publishing an annual report (NL)This issue has been resolved. If you still receive the error message, we recommend checking the fields related to the signature, such as “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen…49h 20mResolved
Oct 12, 2026Exact Online - Error when importing CSV/Excel file (Global)This issue has been resolved. Our apologies for the inconvenience.222h 22mResolved
Oct 10, 2026Exact Gripp - Pages unresponsive (NL)The issue has been resolved. Our apologies for the inconvenience.5h 39mResolved
Oct 9, 2026Exact Multivers/Exact Boekhoud Gemak - Delay in bank statements from Rabo Boekhoudkoppeling (NL)This issue has been resolved. Our apologies for the inconvenience.299h 0mResolved
Oct 8, 2026Exact Gripp - Error when opening PDF preview (NL)The issue has been resolved. During this incident, documents were not sent and will need to be resent. Our apologies for the inconvenience.3h 26mResolved
Oct 8, 2026Exact Online Fiscaal - Tax returns stuck on status 'Verzonden' (NL)The issue has been resolved and the queue has been processed. The returns have been successfully sent. Our apologies for the inconvenience.88h 36mResolved
Oct 8, 2026Exact Online Fiscaal - Collaboration module is not available (NL)This issue has been resolved. Our apologies for the inconvenience.2h 0mResolved
Oct 8, 2026Exact Online - Delay in bank statements from Rabo Boekhoudkoppeling (NL)The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.316h 3mResolved
Oct 7, 2026Exact Weclapp - Unreachable by phone (DE)The issue has been identified and a fix is being implemented.361h 40mResolved
Oct 7, 2026Exact Online - Column width cannot be adjusted (Global)The issue has been resolved. All column widths have been reset to default. Our apologies for the inconvenience.121h 41mResolved
Oct 7, 2026Exact Online - Unable to complete CDD company screening (NL)The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience.53 minResolved
Oct 7, 2026Exact Online Werkprogramma - Error when opening a Werkprogramma (NL)This issue has been resolved. Our apologies for the inconvenience.2h 49mResolved
Oct 6, 2026Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you…24h 54mResolved
Oct 6, 2026Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL)This issue has been resolved. Our apologies for the inconvenience.20h 37mResolved
Oct 6, 2026Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)This issue has been resolved. Our apologies for the inconvenience.49h 43mResolved
Oct 6, 2026Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)This issue has been resolved. Our apologies for the inconvenience.4h 36mResolved
Oct 5, 2026Exact Online Bouw - Unplanned maintenance (NL/BE)Scheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Oct 5, 2026Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)The issues have been resolved. You are now able to send your VAT and ICP statements from Exact Multivers and Boekhoud Gemak again. Our apologies for the inconvenience.24h 8mResolved
Oct 5, 2026Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working…3 minResolved
Oct 5, 2026Exact Venice - Degraded performance (BE)A fix has been implemented and the issue is resolved. Our apologies for the inconvenience.2h 19mResolved
Oct 5, 2026Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been…21h 58mResolved
Oct 5, 2026Exact Online Bouw - Degraded performance through various menu paths (NL/BE)This issue has been resolved and the performance of Exact Online Bouw is back to normal again. Our apologies for the inconvenience.27h 14mResolved
Oct 3, 2026Exact Online Fiscaal - App2 is unavailableA fix has been implemented an App2 is available again. Our apologies for the inconvenience.52 minResolved
Oct 3, 2026Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 3th of October (NL)Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 2, 2026All products - Support Agent unavailable (Global)A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience.59 minResolved
Oct 1, 2026Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.142h 4mResolved
Sep 30, 2026Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)The issue has been resolved. Our apologies for the inconvenience.122h 8mResolved
Sep 30, 2026Exact Venice - Remote session interrupted (BE)The issue has been fixed. Our apologies for the inconvenience.2h 23mResolved
Sep 30, 2026Exact Proquro - Unable to login to Exact Proquro.This incident is resolved.1h 7mResolved
Sep 29, 2026Exact Online Premium - Message 'Waiting' while performing various tasks (BE)This issue has been resolved. Our apologies for the inconvenience.51 minResolved
Sep 28, 2026Exact Cloud Service - Maintenance on 28 September (Global)The scheduled maintenance has been completed.2h 7mScheduled
Sep 28, 2026Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience.6h 57mResolved
Sep 26, 2026Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET.The scheduled maintenance has been completed.6h 0mScheduled
Sep 25, 2026Exact Online - ING PSD2 payment files are rejected (NL)The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.29 minResolved
Sep 25, 2026Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL)The issue has been resolved. Our apologies for the inconvenience.1h 31mResolved
Sep 24, 2026All Products - Issues when creating or renewing bank link for Rabobank (NL)Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience.96h 14mResolved
Sep 24, 2026Exact Online - Projects incorrectly linked to bank transactions (NL/BE)The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience.136h 53mResolved
Sep 23, 2026Exact Officient - Export and Import issues (NL/BE)This issue has been resolved. Our apologies for the inconvenience.1h 54mResolved
Sep 23, 2026Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL)This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.5h 15mResolved
Sep 23, 2026Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)The issue has been resolved. Our apologies for the inconvenience.5h 16mResolved
Sep 22, 2026Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL)This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience.67h 13mResolved
Sep 21, 2026Digipoort - Time-out message while opening Digipoort (SaaS) (NL)The issue has been resolved. https://accountancydigipoort.softwaregemak.nl is accessible again. Our apologies for the inconvenience.29h 32mResolved
Sep 21, 2026Exact Online - Bank statements not imported via ING 1.0 bank link (NL)The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.29h 34mResolved
Sep 21, 2026Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL)This issue has been resolved. Our apologies for the inconvenience.5h 27mResolved
Sep 21, 2026Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not deliveredThe issue has been resolved. All bank statements have been imported. Our apologies for the inconvenience.7h 12mResolved
Sep 19, 2026Exact Online - Scheduled maintenance on 19 September (NL/BE)The scheduled maintenance has been completed.2h 0mScheduled
Sep 18, 2026Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)This issue has been resolved and you will no longer receive the pop-up. You may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take…2h 21mResolved
Sep 17, 2026Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name > My Exact Online > User Settings > Number Format]. Our apologies for the inconvenience.22h 27mResolved
Sep 16, 2026All products - Support portal unavailable (Global)The issue has been resolved. Our apologies for the inconvenience.21h 22mResolved
Sep 15, 2026Exact Online - Rejected batch payment to Rabobank (NL)The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your…549h 9mResolved
Sep 15, 2026Exact Venice - Webconnect services unavailable (BE)The issue has been resolved. Our apologies for the inconvenience.23h 10mResolved
Sep 15, 2026Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.27h 25mResolved
Sep 15, 2026Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department…887h 56mResolved
Sep 14, 2026Exact Online Premium – System unavailable (NL)The issue has been resolved. Our apologies for the inconvenience.39 minResolved
Sep 14, 2026Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)This issue has been resolved. Our apologies for the inconvenience.21h 12mResolved
Sep 14, 2026Exact Online Projects - Error during bank statement import (NL)The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.65h 55mResolved
Sep 14, 2026Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.69h 16mResolved
Sep 14, 2026Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.24h 20mResolved
Sep 14, 2026All products - Support portal unavailable (Global)This issue has been resolved. Our apologies for the inconvenience.5h 7mResolved
Sep 14, 2026All products - Support portal unavailable (Global)We are continuing to investigate this issue.9 minResolved
Sep 12, 2026Exact Online - Scheduled maintenance on 12 September (NL/BE)The scheduled maintenance has been completed.2h 0mScheduled
Sep 11, 2026Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date…123h 1mResolved
Sep 11, 2026Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)The incident has been resolved. All information on the "Info and reports" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.95h 44mResolved
Sep 10, 2026Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.14h 55mResolved
Sep 10, 2026Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the…308h 0mResolved
Sep 10, 2026Exact Online Premium – System unavailable (NL)This issue has been resolved. Our apologies for the inconvenience.37 minResolved
Sep 10, 2026Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.26h 38mResolved
Sep 10, 2026Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)We are continuing to investigate this issue.1 minResolved
Sep 9, 2026Exact Online - Planboard and Outlook synchronisation issues (NL/BE)The issue has been resolved. Our apologies for the inconvenience.376h 21mResolved
Sep 9, 2026Exact Bouw - No purchase invoices imported from Basecone (NL/BE)This issue has been resolved and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.20h 56mResolved
Sep 9, 2026Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL)This issue has been resolved. Our apologies for the inconvenience.1h 50mResolved
Sep 8, 2026Exact Multivers Online - Issues when resetting your user account (NL)The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.361h 55mResolved
Sep 8, 2026Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and…48h 17mResolved
Sep 8, 2026Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)This issue has been resolved. Our apologies for the inconvenience.1h 41mResolved
Sep 8, 2026Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.30 minResolved
Sep 8, 2026Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.30h 47mResolved
Sep 8, 2026Exact Online - Performance issues in Exact Online (NL)This issue has been resolved. Our apologies for the inconvenience.1h 58mResolved
Sep 7, 2026Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.21h 45mResolved
Sep 5, 2026Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 5th of September (NL)The scheduled maintenance has been completed.3h 0mScheduled
Sep 5, 2026Exact Online - Scheduled maintenance on 5 September (DE/FR/UK)The scheduled maintenance has been completed.2h 0mScheduled
Sep 4, 2026Exact Synergy - Word pop-up blocked in 64-bit (Global)This issue is resolved in the new service pack of Synergy, release 506SP15 and release 507SP6.1414h 59mResolved
Sep 4, 2026Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.92h 36mResolved
Sep 4, 2026Exact Online - Emails delayed or not delivered (Global)The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.69h 45mResolved
Sep 4, 2026Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.69h 6mResolved
Sep 2, 2026Exact Reeleezee – Rabobank Bank Transaction Import DelayThis issue has been resolved. The transactions from the affected period have now been successfully imported for most customers. For a small number of customers, the remaining transactions are expected to be imported…28h 25mResolved
Sep 2, 2026Exact Online - Temporarily unavailable (Global)The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.4h 45mResolved
Sep 1, 2026Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.240h 12mResolved
Sep 1, 2026Exact Online - Unable to export to Excel through overviews (Global)The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.236h 48mResolved
Sep 1, 2026Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.2h 50mResolved
Aug 29, 2026Exact Multivers - Unable to login to Multivers (NL)This issue has been resolved. Our apologies for the inconvenience.22h 40mResolved
Aug 28, 2026Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)This issue has been resolved. Our apologies for the inconvenience.167h 19mResolved
Aug 26, 2026Exact Online - New SSO users can't be created (Global)This issue has been resolved. Our apologies for the inconvenience.330h 52mResolved
Aug 25, 2026Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax…234h 6mResolved
Aug 25, 2026Exact Multivers - Password result mails are not received (NL)The issue has been resolved. Our apologies for the inconvenience.3h 12mResolved
Aug 25, 2026Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department. To help you securely reset your 2fa, we ask that you share a copy of your ID and a…587h 4mResolved
Aug 24, 2026Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and…17h 3mResolved
Aug 22, 2026Exact Online - Scheduled maintenance on 22 August (US)The scheduled maintenance has been completed.2h 0mScheduled
Aug 21, 2026Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updatedThe API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.72h 52mResolved
Aug 21, 2026Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. For Exact Globe Next a fix is made available in release 424SP46 as of the 1st of September 2026 for the Dutch and…748h 2mResolved
Aug 20, 2026Exact Cloud Service - Scheduled maintenance on 25 August (Global)The scheduled maintenance has been completed.126h 0mScheduled
Aug 20, 2026Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)This issue has been resolved. Our apologies for the inconvenience.3h 7mResolved
Aug 20, 2026Exact Online - Unable to select option Receive in e-invoice subscription (FR)This issue has been resolved. Our apologies for the inconvenience.95h 40mResolved
Aug 19, 2026Exact Online Premium - Unplanned maintenance (Global)The scheduled maintenance has been completed.2h 0mScheduled
Aug 18, 2026Exact Online - Deduplication not finding double accounts (NL/BE)The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.475h 58mResolved
Aug 18, 2026Exact Online Premium - Degraded performance (Global)This issue has been resolved. Our apologies for the inconvenience.45h 8mResolved
Aug 17, 2026Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the…66h 26mResolved
Aug 17, 2026Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.This incident has been resolved.71h 56mResolved
Aug 13, 2026Exact Venice Online - Scheduled maintenance on the 13th of August (Global)The scheduled maintenance has been completed.3h 59mScheduled
Aug 13, 2026Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)This issue has been resolved. Our apologies for the inconvenience.1h 3mResolved
Aug 12, 2026Exact Globe+ - license migration wizard returns message "License update failed" (Global)This incident has been resolved.282h 32mResolved
Aug 11, 2026Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.64h 44mResolved
Aug 11, 2026Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.This issue is now resolved.2h 32mResolved
Aug 10, 2026Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the…92h 1mResolved
Aug 8, 2026Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CETThe scheduled maintenance has been completed.41h 0mScheduled
Aug 7, 2026All products - Technical issue when starting the Company Screening (FR)This issue is now resolved.114h 5mResolved
Aug 7, 2026Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)This issue has been resolved. Our apologies for the inconvenience.166h 5mResolved
Aug 6, 2026Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET.The scheduled maintenance has been completed.99h 0mScheduled
Aug 6, 2026Exact Officient - Unable to manually upload documents (NL/BE)This issue has been resolved. Our apologies for the inconvenience.1h 32mResolved
Aug 6, 2026Exact Online - Rejected batch payment to Rabobank (NL)This issue has been resolved, payment files containing more than one payment date will no longer be rejected. Our apologies for the inconvenience.144h 34mResolved
Aug 5, 2026Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to…304h 21mResolved
Aug 5, 2026Exact Online - Oops error when opening entry proposals (NL/BE)This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience.47h 10mResolved
Aug 5, 2026Exact Online - Access denied during XML-import (Global)The issue has been resolved30h 20mResolved
Aug 3, 2026Exact Gripp - Performance issues in Exact Gripp (NL)This issue has been resolved. Our apologies for the inconvenience.23h 59mResolved
Aug 1, 2026Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL)The scheduled maintenance has been completed.3h 0mScheduled
Jul 31, 2026Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have…69h 56mResolved
Jul 30, 2026Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global)This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.2h 17mResolved
Jul 30, 2026Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE)This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.1h 13mResolved
Jul 29, 2026Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)This issue has been resolved. Our apologies for the inconvenience.5h 46mResolved
Jul 29, 2026Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.1h 14mResolved
Jul 26, 2026Exact Online - Delay in processing invoices at scanning service (Global)This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.1h 24mResolved
Jul 24, 2026Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)This issue has been resolved. Our apologies for the inconvenience.335h 3mResolved
Jul 23, 2026Exact Online Fiscaal – Unable to retrieve VIA’s (NL)The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again. Our apologies for the inconvenience.5h 39mResolved
Jul 23, 2026Exact Online - Blank line between orders to be picked (Global)This issue has been resolved. Our apologies for the inconvenience.312h 30mResolved
Jul 22, 2026Exact Online Premium - Performance issues in Exact Online Premium (NL)This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.23 minResolved
Jul 22, 2026Exact Online Bouw – Access denied error (NL/BE)This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.39 minResolved
Jul 21, 2026Exact Online Premium - Performance issues in Exact Online Premium (NL)This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.6h 51mResolved
Jul 20, 2026Exact Online Premium - Performance issues in Exact Online Premium (NL)This issue has been resolved. Our apologies for the inconvenience.1h 6mResolved
Jul 20, 2026Exact Multivers Online - User profile settings deleted (NL)This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.21h 54mResolved
Jul 19, 2026Exact Online - Performance issues in Exact Online (BE)This issue has been resolved. Our apologies for the inconvenience.26h 56mResolved
Jul 17, 2026Exact Online Bouw - Timesheet export leads to error (NL/BE)This issue has been resolved. You can export the timesheet again without any unexpected errors. Our apologies for the inconvenience.93h 29mResolved
Jul 16, 2026Exact Online Bouw - Login not available (NL/BE)The issue has been resolved. Our apologies for the inconvenience.1h 32mResolved
Jul 16, 2026Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for…431h 56mResolved
Jul 16, 2026Exact Officient - Difficulties reaching login page (BE)This issue has been resolved. Our apologies for the inconvenience.42h 21mResolved
Jul 16, 2026Exact Online - Performance issues in Exact Online (NL/BE)Exact Online has been working as expected again since 13.25. Our apologies for the inconvenience.2h 11mResolved
Jul 14, 2026Exact Horeko - Email notifications not working after request (NL/BE)The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.1033h 11mResolved
Jul 13, 2026Exact Multivers Online - Viewing attachments in AVD browser not working (NL)From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround…266h 32mResolved
Jul 10, 2026Exact Proquro - Invoice imports to OTA test environments import data from production (Global)The issue affecting invoice imports to the OTA test environments has been resolved. Invoice import functionality works as expected again. Our apologies for the inconvenience.113h 55mResolved
Jul 9, 2026Exact Online Fiscaal - All sections marked as checked in Income tax return and Corpore tax return (NL)This issue has been resolved. Our apologies for the inconvenience.189h 2mResolved
Jul 9, 2026Exact Audition - Error message when creating an XBRL file (NL)This issue has been resolved. Our apologies for the inconvenience.27h 17mResolved
Jul 8, 2026Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)This issue has been resolved. The tax returns that were rejected have been sent correctly to the Tax Authorities. It is possible that your returns are still marked as rejected. This is because it concerns an incorrect…167h 24mResolved
Jul 8, 2026Exact Online Bouw - New employee planning shows default values (NL/BE)This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.1h 51mResolved
Jul 7, 2026Exact Online Fiscaal - Tax returns rejected with error "ALS100 Er is een runtimeexception in de audithandler opgetreden" (NL)The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de…6h 14mResolved
Jul 7, 2026Exact Online - Bank statements not imported for Knab 1.0 bank link (NL)This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.24h 45mResolved

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How to Read This Exact Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Exact acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Exact outage in this window ran 58d 22h, against a mean recovery of 3d 18h. If you depend on Exact in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.