Exotel Outage History

61 incidents recorded over the last 365 days, 5 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Exotel status99.99% uptime history

Every Recorded Exotel Incident

Exotel incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 5, 2026Mumbai Ctrls_Network Maintenance activityUsers will experience disruptions on both incoming and outgoing calls for the Mumbai region2h 0mScheduled
Oct 31, 2026Vodafone_Planned Emergency Maintenance Activity for Software UpgradeScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 31, 2026Network Maintenance activity_GujaratScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 30, 2026Network Maintenance activity_GujaratScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 27, 2026JIO Emergency Network Activity_AP and MU regionsScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 26, 2026Mumbai Ctrls_Network Maintenance activityScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 24, 2026Vodafone_Planned Emergency Maintenance Activity for Network Optimization -AP RegionScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 24, 2026Vodafone_Planned Emergency Maintenance Activity for Network Optimization - KL RegionScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 24, 2026KA-NTT DC_Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Oct 23, 2026Vodafone_Planned Emergency Maintenance Activity for Network Optimization -IOS UpgradeScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 23, 2026Delhi_Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 22, 2026AP_Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 19, 2026TATA_Emergency planned activity for Mumbai pilot_02269754700.Scheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 29, 2026AP-HYD Data Center - Switch activityScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 28, 2026Huawei to Nokia Migration for DL Pilots_01140183300 & 01408390531Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 28, 2026MAINTENANCE NOTICE SME PILOT_+628111680763Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Sep 25, 2026Huawei to Nokia Migration_GJ Pilot_07948220000Users will experience disruptions on both incoming and outgoing calls for the GJ pilot number-079482200008h 0mScheduled
Sep 23, 2026Huawei to Nokia Migration for AP And MP Pilots_04041975600 & 07314845670Scheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Sep 22, 2026Delhi_Emergency Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 21, 2026SIP Trunk Migration from Huawei to Nokia_Airtel MU pilot_02245090970Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 20, 2026Gujarat_Emergency Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 19, 2026Huawei to Nokia Migration_MU Pilots_02245091070 & 01409716511Scheduled maintenance is currently in progress. We will provide updates as necessary.-1245 minScheduled
Sep 19, 2026Karnataka Emergency Network Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 16, 2026Emergency Network Planned Activity for GJ RegionUsers will experience disruptions on both incoming and outgoing calls for the GJ region8h 0mScheduled
Sep 16, 2026SIP Trunk Migration from Huawei to Nokia_Airtel DL pilot_02241602080The scheduled maintenance has been completed.6h 0mScheduled
Sep 12, 2026Network Planned Activity for GJ RegionThe scheduled maintenance has been completed.6h 0mScheduled
Sep 7, 2026Emergency Network Planned Activity for GJ RegionThe scheduled maintenance has been completed.2h 0mScheduled
Sep 2, 2026SIP Trunk Migration from Huawei to Nokia_Airtel DL pilots_02245091070 & 02241602080This activity was rolled back because of a technical issue on the operator side. Calls were tested successfully on the previous setup.8h 0mScheduled
Aug 27, 2026SIP Trunk Migration from Huawei to Nokia_Airtel DL pilots_01144261200 & 01144019800The scheduled maintenance has been completed.8h 0mScheduled
Aug 22, 2026JIO Planned Event for Mumbai Pilot_02231016492The scheduled maintenance has been completed.6h 0mScheduled
Aug 22, 2026Delhi Network Maintenance activityThe scheduled maintenance has been completed.7h 0mScheduled
Aug 20, 2026Planned Emergency Maintenance Activity for Network Optimization - IOS UpgradeThe scheduled maintenance has been completed.6h 0mScheduled
Aug 20, 2026SIP Trunk Migration from Huawei to Nokia_Airtel DL pilot_01141989800The scheduled maintenance has been completed.6h 0mScheduled
Aug 18, 2026SIP Trunk Migration from Nokia to UT Switch for TATA pilot_08065554500_Operator Planned ActivityUsers will experience disruptions on both incoming and outgoing calls for the KA pilot number -080655545008h 0mScheduled
Aug 17, 2026SIP Trunk Migration from Huawei to Nokia_Airtel AP pilot_04447611000The scheduled maintenance has been completed.6h 0mScheduled
Aug 12, 2026VM scale up for Spinny customer || Planned ActivityThe scheduled maintenance has been completed.6h 0mScheduled
Aug 8, 2026Delhi Network Maintenance activityThe scheduled maintenance has been completed.5h 0mScheduled
Aug 5, 2026SIP Trunk Migration from Huawei to Nokia_Airtel AP pilot_04048867050The scheduled maintenance has been completed.6h 0mScheduled
Aug 4, 2026Activation of Leased Line IFORTE Cyber 2 to Karet NeucentrIX_IndonesiaThe scheduled maintenance has been completed.1h 30mScheduled
Aug 2, 2026TATA SIP Trunk Migration from DC SBC to AP Virtual SBC for pilot -04065230000The scheduled maintenance has been completed.9h 0mScheduled
Aug 1, 2026Airtel Nokia IMS Planned activity for Chennai regionThe scheduled maintenance has been completed.6h 0mScheduled
Aug 1, 2026Vodafone Planned Emergency Maintenance Activity for Network Optimization - UpgradationThe scheduled maintenance has been completed.6h 0mScheduled
Aug 1, 2026Bangalore-ctrls TTSL Secondary MPLS configuration for redundant connectivity to AWSThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026Vodafone SOFTX to PSX Migration || EXOTEL Hyderabad SIP_04071367137The scheduled maintenance has been completed.4h 0mScheduled
Jul 30, 2026Jio DID addition for Merge Pilot- 8031113060 & 8031113180The scheduled maintenance has been completed.4h 0mScheduled
Jul 25, 2026Bangalore-ctrls TTSL Secondary MPLS configuration for redundant connectivity to AWSThe scheduled maintenance has been completed.1h 0mScheduled
Jul 24, 2026Bangalore-ctrls TTSL Secondary MPLS configuration for redundant connectivity to AWSThis activity has been postponed due to a technical issue. There will be no impact on today’s operations.1h 0mScheduled
Jul 24, 2026SIP Trunk Migration from Old SBC to New SBC in Delhi LocationThe scheduled maintenance has been completed.8h 0mScheduled
Jul 23, 2026Mum-ctrls TTSL Secondary MPLS configuration for redundant connectivity to AWSThe scheduled maintenance has been completed.1h 0mScheduled
Jul 23, 2026TTSL Emerge Setup DID Migration_Emerge - MS-App2 (8068764500) || Emerge-app8 (8069280200)The scheduled maintenance has been completed.8h 0mScheduled
Jul 21, 2026SIP Trunk Migration from Huawei to Nokia_Airtel MU pilot_02247808000The scheduled maintenance has been completed.6h 0mScheduled
Jul 18, 2026Vodafone Planned Maintenance Activity for Network Optimization - IOS Upgrade_Delhi pilot -01171701030The scheduled maintenance has been completed.5h 0mScheduled
Jul 17, 2026Vodafone Planned Maintenance Activity for Network Optimization -IOS Upgrade_ Gujarat Pilots - 07971114545 & 07971038770The scheduled maintenance has been completed.6h 0mScheduled
Jul 17, 2026Vodafone Planned Maintenance Activity for Network Optimization - IOS Upgrade_Pune pilot - 02071572112The scheduled maintenance has been completed.5h 0mScheduled
Jul 17, 2026Vodafone Planned Maintenance Activity for Software Upgrade_Delhi pilot -01171701030The scheduled maintenance has been completed.5h 0mScheduled
Jul 12, 2026System Patch Upgrade_Operator Down Time _TATA_KA_8065978400The scheduled maintenance has been completed.4h 0mScheduled
Jun 24, 2026Brief international voice degradationBrief degraded performance on international voice routes on Jun 22 (~14:35–14:50 IST). Resolved.-3674 minResolved
Jun 24, 2026Brief elevated incoming-call failures — KarnatakaA brief period of elevated incoming-call failures in Karnataka on Jun 22 (~12:50 IST). Resolved within minutes.-3674 minResolved
Jun 24, 2026Brief elevated outgoing-call failures — Andhra PradeshA brief period of elevated outgoing-call failures in Andhra Pradesh on Jun 22 (~13:37 IST). Resolved within minutes.-3674 minResolved
Jun 24, 2026Intermittent elevated incoming-call failures — MumbaiIncoming calls in the Mumbai region experienced brief intermittent failures over Jun 22–23 IST. Resolved; service operating normally.-2234 minResolved
Jun 24, 2026Intermittent elevated outgoing-call failures — KarnatakaBetween ~03:00 and 11:40 IST, outgoing calls in the Karnataka region saw intermittent elevated failure rates. Service recovered and monitoring confirmed normal operation.-2234 minResolved

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How to Read This Exotel Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Exotel acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Exotel outage in this window ran 9h, against a mean recovery of 5h 13m. If you depend on Exotel in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.