Is Fiix Software Down?

This incident has been resolved. --- [2026-11-04T10:20:43.105-05:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-04T10:14:22.125-05:00] (identified) A fix is being implemented. --- [2026-11-04T10:06:07.070-05:00] (investigating) We are investigating reports of slowness in the system affecting some users, our team is investigating and we will keep you posted on any updates.

The issue causing slower-than-normal response times in the application has been resolved. If you continue to experience any issues, please contact Support at support@fiixsoftware.com. --- [2026-10-01T11:07:48.393-04:00] (monitoring) We have completed mitigation actions and are seeing improved application performance. Our team is continuing to closely monitor the platform to ensure services remain stable. If you continue to experience slowness or encounter any issues, please contact our Support team at support@fiixsoftware.com for assistance. We will continue monitoring and will provide further updates if necessary. Thank you for your patience while we worked through this issue. --- [2026-10-01T10:45:51.618-04:00] (identified) We are investigating reports of increased application latency affecting some users. Customers may experience slower-than-normal response times while using the platform. As part of our mitigation efforts, we will be performing a controlled restart of application services. During this process, some users may experience brief interruptions while services are restored. Our team is actively monitoring the platform and continuing to investigate the underlying cause. We will provide another update as soon as more information becomes available. Thank you for your patience. --- [2026-10-01T10:44:55.598-04:00] (identified) We are continuing to work on a fix for this issue. --- [2026-10-01T10:21:44.987-04:00] (identified) We are currently investigating reports of degraded performance affecting some users. Customers may experience slower-than-normal response times when using the application. Our Engineering team has identified the issue and is actively investigating while closely monitoring platform performance. Service remains available, and we will continue to provide updates as more information becomes available.

Request processing has returned to normal operation, and any delays experienced during the incident have been resolved. If you continue to experience any issues, please contact Support at support@fiixsoftware.com. --- [2026-09-17T12:16:35.441-04:00] (identified) We have identified the source of the issue affecting Work Request Portal (WRP) request processing and are actively implementing mitigation measures. Some customers may continue to experience delays while processing returns to normal. We will provide additional updates as more information becomes available.