Is iSpot Down?

Resolved: iSpot Data Processing Delay The recent data processing delays have been fully resolved. Both the data backlog and the associated metadata repopulation are complete, and reporting is now current across dashboards and API. No data was lost at any point — the issue caused a temporary processing delay, not data loss. Impacted and now resolved: Event dates: September 11–13 Metrics: OTT Impressions, OTT Conversions, and Linear Conversions Impacted metadata is now resolved and functional as well All of the above are fully repopulated and current in dashboards and API. What you need to do: Nothing for dashboard users — figures have updated automatically. If you pulled data via API or export during the affected window (Sept 11–13), we'd recommend re-pulling those dates to capture the final figures. What we've done to prevent recurrence: Pipeline modernization: A complete rewrite of the affected pipeline was already underway and is targeted for completion within the next 60 days, providing a more scalable and resilient foundation. Additional capacity: Increased capacity and throughput on the affected component to improve stability while the replacement is completed. Active oversight: Our on-call team is monitoring the pipeline around the clock, including weekends, while these safeguards remain in place. Enhanced monitoring & alerting: Added hourly monitoring of data delivery, volume, and quality, with alerts calibrated for expected daily and seasonal patterns to catch issues sooner. We appreciate your patience, and please reach out with any questions. --- [2026-09-17T10:01:21.417-07:00] (identified) Update: Processing Delay 9/11–9/13 (OTT Impressions & Conversions, Linear Conversions) Overall Status: Resolved (Minor Reporting Detail Pending) Data Backlog Resolved All delayed measurement data for September 11–13 has been reprocessed and loaded. Zero data was lost. OTT Impressions & Conversions: Reprocessing complete; data loaded. Linear Conversions: Reprocessing complete; data loaded. Linear Impressions / OTT & Linear Lift: Unaffected. Current Focus: Metadata Repopulation Core numbers are fully verified, but metadata fields for September 11 (and limited records for September 12) are partially incomplete. What is accurate: Top-line impression and conversion totals are 100% complete and accurate. What is impacted: Granular reports filtered by campaign, creative, publisher, or placement ID may show missing details for 9/11–9/12. Next Steps: We are working on a fix to repopulate the missing metadata and will provide a correction timeline shortly. --- [2026-09-16T13:56:18.616-07:00] (identified) Status update on the delayed measurement data for September 11–13. No data was lost.     - OTT Impressions & Conversions: Reprocessing nearly complete; final load is taking longer than anticipated. Estimated sometime tomorrow (9/17), with the goal of completion by morning.   - Linear Conversions: Reprocessing nearly complete; final load is taking longer than anticipated. Estimated sometime tomorrow (9/17), with the goal of completion by morning.   - Linear Impressions / OTT & Linear Lift: No impact   We expect these dates to be fully restored in the dashboard and API sometime tomorrow, with the goal of morning, and will confirm once complete. --- [2026-09-15T09:48:30.390-07:00] (identified) Update: Processing Delay 9/11–9/13 (OTT Impressions & Conversions, Linear Conversions)   Status update on the delayed measurement data for September 11–13. No data was lost.   - OTT Impressions & Conversions: Reprocessing nearly complete; final load begins this afternoon/evening   - Linear Conversions: Reprocessing nearly complete; final load begins this afternoon/evening   - Linear Impressions / OTT & Linear Lift: No impact   We expect these dates to be fully restored in the dashboard and API by tomorrow morning, and will confirm once --- [2026-09-14T14:26:04.304-07:00] (identified) We identified a processing delay affecting pixel-based measurement data for event dates September 11-13. Not data was lost - the events were captured, and reprocessing is in progress to restore the affected impression and conversion data. Current Status: OTT Impressions & Conversions: Delayed for Sept 11-13; reprocessing in progress Linear Conversions: Delayed for Sept 11-13; reprocessing in progress Linear Impressions: No impact OTT & Linear Lift: No Impact We expect these dates to be fully repopulated in the dashboard and API within the next 48 hours and will confirm status as we progress.