Files.com Outage History
9 incidents recorded over the last 365 days, 9 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Files.com Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 2, 2026 | US Region: Elevated rate of upload failures to Files.com native storageBetween 20:37 and 21:37 UTC, a small percentage of uploads to Files.com native storage failed in our primary USA region. Downloads, logins, and directory listings were not affected. This issue has been resolved. | -30 min | Resolved |
| Sep 23, 2026 | Syncs DelayedFrom 12:20 PM UTC through 2:08 PM UTC on September 23, 2026, [Files.com](http://Files.com) Syncs did not run. Syncs scheduled or triggered during this window were delayed. When service was restored, every delayed Sync… | 54 min | Resolved |
| Jun 5, 2026 | SFTP Login Failures for ed25519 key-based authentication only in all regionsBetween 17:13 UTC on June 4, 2026 and 15:12 UTC on June 5, 2026, [Files.com](http://Files.com) customers using SFTP with ed25519 SSH key-based authentication experienced authentication failures. This incident was… | -171 min | Resolved |
| May 26, 2026 | Uploads, create, update and delete operations failuresBetween 13:30 and 13:39 UTC on May 26, 2026, the [Files.com](http://Files.com) platform experienced a 9-minute issue during which uploads, as well as create, update, and delete operations against any resource, failed… | 0 min | Resolved |
| Apr 1, 2026 | Elevated Errors – USA RegionFrom 17:32 UTC until 19:14 UTC on April 1, 2026, a subset of servers in our primary US region returned TLS errors that produced elevated failure rates across the [Files.com](http://Files.com) Web UI, API, FTP/S, SFTP… | 0 min | Resolved |
| Feb 10, 2026 | Failures loading the Files.com EditorFrom approximately 18:20 UTC to 19:23 UTC on 10 February 2026, customers could not preview or edit Office documents in the [Files.com](http://Files.com) Editor. All other [Files.com](http://Files.com) services remained… | -117 min | Resolved |
| Jan 20, 2026 | Failures loading the Files.com EditorWe have resolved an incident causing failures to load the Files.com Editor in our web interface. This incident was resolved at 19:45 UTC on January 20th. Office documents can once again be previewed and edited in… | 17 min | Resolved |
| Jan 9, 2026 | Sites with Custom Domains only: Failures Uploading and downloading to Remote Server MountsFrom 21:45 UTC to 22:55 UTC on 9 January 2026, a subset of customers with custom domains enabled experienced elevated “500 – Internal Server Error” responses when uploading \(and in some cases downloading\) files… | 0 min | Resolved |
| Nov 25, 2025 | Outbound Connections to Sharepoint and OneDrive: Elevated Error RatesWe have resolved an issue which caused elevated error rates in outbound connections from Files.com to Sharepoint and OneDrive remote servers. The impact was limited to these two remote server integrations and did not… | -137 min | Resolved |
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How to Read This Files.com Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Files.com acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Files.com outage in this window ran 54 min, against a mean recovery of 14 min. If you depend on Files.com in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.