Is Files.com Down?

Between 20:37 and 21:37 UTC, a small percentage of uploads to Files.com native storage failed in our primary USA region. Downloads, logins, and directory listings were not affected. This issue has been resolved.

From 12:20 PM UTC through 2:08 PM UTC on September 23, 2026, [Files.com](http://Files.com) Syncs did not run. Syncs scheduled or triggered during this window were delayed. When service was restored, every delayed Sync resumed on its own and the backlog cleared within minutes This incident was limited to Syncs. All other [Files.com](http://Files.com) services operated normally. The incident was caused by an incorrectly configured database schema update \(DDL\) operation that resulted in unintended locking to a critical database table used to coordinate sync runs. Our database migration process is generally designed to perform schema updates in a zero-downtime manner, and we do database schema updates several times per week without incident as a routine operation. The schema update finished at 2:08 PM UTC and Syncs resumed immediately. We are making several changes as a result of this incident, including improving the logic we use to detect database changes that would cause disruptive locking, so a change like this one fails safely in the future. Many of our customers rely on Syncs to keep critical files moving between their systems and their partners. We know a nearly two-hour delay can hold up real work, and we are sorry. We promise a system that works perfectly, all of the time, and today we failed to deliver that to you. Our entire engineering team is working hard to prevent issues like this one from occurring in the future. If you need additional assistance or continue to experience issues, please contact our Customer Support team. --- [2026-09-23T07:35:27.443-07:00] (resolved) We have resolved an incident which caused delays to Syncs. This incident lasted from 12:20pm UTC to 2:08pm UTC. All Syncs that were delayed have resumed as of 2:08pm UTC. --- [2026-09-23T06:25:31.637-07:00] (identified) We have identified the cause of the delays to Sync operations, and are currently remediating the issue.  We expect the delayed Syncs to begin to run again shortly. No other Files.com services are affected. --- [2026-09-23T06:17:37.866-07:00] (investigating) We are investigating reports of delays to Syncs.  Other Files.com services are not affected.