Firstup Outage History

34 incidents recorded over the last 365 days, 12 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Firstup status100.00% uptime history

Every Recorded Firstup Incident

Firstup incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 10, 2026Scheduled Software Release - November 9th, 2026, 17:00 - 20:00 PT / November 10th, 2026, 01:00 - 04:00 UTC (3 hours)In order to provide you with the best service possible, we are planning a consolidated product software release during this time, which may result in some functions being intermittently unavailable, but there is no…3h 0mScheduled
Oct 26, 2026Intermittent Technical Difficulties Errors for a small subset of Dynamic communities using shared database caching server instance...From 1:30 to 3:30 PM PT on Friday, October 23rd some users may have experienced intermittent technical difficulties errors. This was determined to be due to a database caching server in use by a subset of Dynamic…-4016 minResolved
Oct 13, 2026US1 Scheduled Platform Maintenance - October 13th, 2026, 01:00 - 03:00 PT / October 13th, 2026, 08:00 - 10:00 UTC (2 hours)The SAML request-signing certificate update for programs hosted in the US1 region is complete. If users have trouble signing in through SSO following this change, please follow the steps in our Knowledge Base article…2h 0mScheduled
Oct 7, 2026Scheduled Software Release - October 6th, 2026, 17:00 - 20:00 PT / October 7th, 2026, 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Oct 6, 2026Increased error rates loading web experience across regions...**Summary:** On October 6th, 2026, at 1:00 PM PT, our monitoring alerted us to a high number of connection errors in the production environments shortly after a hotfix was deployed. Preliminary…2h 27mResolved
Oct 1, 2026Shortcuts on US2 displaying as placehoders or showing an error that shortcuts are not available...This incident has been resolved, and all impacted components have remained stable and fully available. A Root Cause Analysis for this incident will be provided as soon as the incident postmortem has been concluded.1h 43mResolved
Sep 24, 2026Scheduled Software Release - September 23rd, 2026, 17:00 - 20:00 PT / September 24th, 2026, 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Sep 9, 2026EU Platform Service Disruption - Insights Reports Failing To Load Intermittently**Summary:** On September 9th, 2026, at 12:20 AM PT, a system monitor alerted us of a backend system process exceeded its allotted runtime allocation and was therefore halted. At 3:51 AM PT, we received a customer…7h 4mResolved
Sep 9, 2026Scheduled Software Release - September 8th, 2026 17:00 - 20:00 PT / September 9th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Aug 25, 2026Scheduled Infrastructure Update - August 25th, 2026 17:00 - 20:00 PT / August 26th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.27h 0mScheduled
Aug 13, 2026Insights Reporting Data Delays**Summary:** On August 12th, 2026, a system monitor alerted us of a potential issue within our metrics data processing pipelines. Preliminary engineering investigations coupled with internal and external reports of an…9h 24mResolved
Aug 12, 2026Scheduled Software Release - August 11th, 2026 17:00 - 20:00 PT / August 12th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Jul 15, 2026Scheduled Software Release - July 14th, 2026 17:00 - 20:00 PT / July 15th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Jun 24, 2026Scheduled Infrastructure Update - June 23rd, 2026 17:00 - 20:00 PT / June 24th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Jun 22, 2026Platform Service Degradation - Email Delivery Inconsistencies## Summary: On June 22nd, 2026, we started receiving reports where email campaigns were being delivered to only a subset of the targeted email audience. Following initial triaging and troubleshooting, a platform…8h 29mResolved
Jun 10, 2026Scheduled Software Release - June 9th, 2026 17:00 - 20:00 PT / June 10th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
May 13, 2026Scheduled Software Release - May 12th, 2026 17:00 - 20:00 PT / May 13th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
May 7, 2026Platform Service Degradation - Comments Report Disabled## Summary: On May 7th, 2026, we received reports that Studio users were able to see campaign titles, user names and email addresses, as well as comments made, that were not part of their program within the “Latest…2h 10mResolved
Apr 22, 2026Scheduled Infrastructure Update - April 21st, 2026 17:00-20:00 PT / April 22nd, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Apr 15, 2026Scheduled Software Release - April 14th, 2026 17:00 - 20:00 PT / April 15th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Mar 31, 2026Tableau Server Patch Release: March 30, 2026 17:00 - 20:00 PDT / March 31, 2026 00:00 – 03:00 UTCThe scheduled maintenance has been completed.3h 0mScheduled
Mar 18, 2026Scheduled Software Release - March 17th, 2026 17:00 - 20:00 PT / March 18th, 2026 00:00 - 03:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Feb 18, 2026Scheduled Software Release - February 17th, 2026 17:00 - 20:00 PT / February 18th, 2026 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Feb 10, 2026DNS issues have made Firstup Studio unavailable to some**Summary:** On February 10, 2026, between 20:47 UTC and 22:12 UTC, some customers experienced intermittent issues accessing Creator Studio. This was first observed internally and an incident was declared at 21:00…213h 42mResolved
Jan 21, 2026Scheduled Software Release - January 20th, 2026 17:00 - 20:00 PT / January 21st, 2026 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Jan 13, 2026Scheduled Software Release - January 12th, 2026 17:00-20:00 PST / January 13th, 2026 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Dec 19, 2025EU Communities - Email campaign sending delayed**Summary:** On December 19 at 10:58 UTC, customers using campaign email delivery in the EU region experienced delays in email sending. Emails were successfully queued during the incident and delivered once the issue…8h 18mResolved
Dec 10, 2025Platform Service Degradation - Branding accent color shows as red**Summary:** On December 10, several customers observed that portions of their branded web experience appeared in red, instead of using the customer-selected accent color. An incident was declared after it was…48h 57mResolved
Dec 10, 2025Scheduled Software Release - December 9th, 2025 17:00-20:00 PT / December 10th, 2025 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Dec 4, 2025Scheduled Infrastructure Update - December 3rd, 2025 17:00-20:00 PST / December 4th, 2025 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Nov 25, 2025Some images requiring 3rd party transformation, not rendering as expected on Studio and Web Experience**Summary:** On November 25th, customers experienced issues where images that required transformation \(i.e., images with rounded corners, video preview images, inline images in rich text format\) stopped displaying…4h 57mResolved
Nov 19, 2025Scheduled Infrastructure Update - November 18th, 2025 17:00-20:00 PT / November 19th, 2025 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled
Nov 14, 2025User Imports stuck in Created status**Summary:** On November 14, a large file uploaded by one customer program caused the system responsible for processing user imports to slow down significantly. Because the system processes import jobs in order, this…5h 30mResolved
Nov 13, 2025Scheduled Software Release - November 12th, 2025 17:00-20:00 PT / November 13th, 2025 01:00 - 04:00 UTC (3 hours)The scheduled maintenance has been completed.3h 0mScheduled

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How to Read This Firstup Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Firstup acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Firstup outage in this window ran 8d 21h, against a mean recovery of 12h 10m. If you depend on Firstup in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.