Is fiskaly Down?

This incident has been resolved. SIGN IT API response times have returned to normal following a period of close monitoring. --- [2026-11-02T15:44:23.716+01:00] (monitoring) After a temporary outage, the Agenzia delle Entrate (AdE) "Fatture e Corrispettivi" web portal is operational again. Receipt transmissions from SIGN IT have returned to normal levels. We will continue to monitor the situation closely. Thank you for your patience and understanding. --- [2026-11-02T15:07:03.450+01:00] (monitoring) After a brief recovery, the Agenzia delle Entrate (AdE) "Fatture e Corrispettivi" web portal has been unavailable again since 14:46 CET (13:46 UTC). Almost all receipt transmissions from SIGN IT are currently returning an HTTP 503 error. For more details on handling errors, please refer to our <a href="https://support.fiskaly.com/hc/en-001/articles/26104165291932-SIGN-IT-Error-Handling-Guide">Error Handling Guide</a>. We are continuing to monitor the situation and apologize for the inconvenience. --- [2026-11-02T14:36:22.489+01:00] (monitoring) Today, 02.11.2026, between 13:35 CET (12:35 UTC) and 14:17 CET (13:17 UTC), the Agenzia delle Entrate (AdE) "Fatture e Corrispettivi" web portal experienced degraded performance, causing receipt transmissions from SIGN IT to time out. Affected requests returned a Submission error or an Authentication error. The service has been operating normally since. Receipts that failed with a Submission error may still have been received by the AdE. To avoid duplicates, please check on the AdE portal whether they were registered before resubmitting them. Requests that failed with an Authentication error can be safely retried. For more details, please refer to our <a href="https://support.fiskaly.com/hc/en-001/articles/26104165291932-SIGN-IT-Error-Handling-Guide">Error Handling Guide</a>. We will continue to monitor the situation closely. We apologize for any inconvenience this may have caused.

The previously observed increase in SIGN IT API response times has been resolved. --- [2026-10-28T14:06:06.342+01:00] (monitoring) On Tuesday, 27.10.2026, between 18:17 CET (17:17 UTC) and 22:56 CET (21:56 UTC), SIGN IT experienced increased response times in the LIVE environment. During this period, some requests may have taken longer than usual to complete. The issue was caused by increased load on the platform. Response times are now back to normal, and no action is required on your side. We continue to monitor the service closely and are working on further improvements to platform stability. We apologize for any inconvenience this may have caused.

The previously observed increase in SIGN IT API response latencies has been resolved. --- [2026-10-26T18:30:03.505+01:00] (monitoring) From approximately 10:00 CEST (08:00 UTC) on Saturday, 24.10.2026, until 16:16 CET (15:16 UTC) on Sunday, 25.10.2026, SIGN IT experienced degraded API response latencies on the LIVE environment. The issue was caused by increased load on the platform. Our team deployed a fix, and API response times are now back to normal. We continue to monitor the service closely and are working on further improvements to the platform's stability. We apologize for any inconvenience this may have caused. If you have any questions, please contact dev-support@fiskaly.com.

In order to improve the reliability of our services, some TSS instances may be temporarily unavailable during the following maintenance window: Sunday, 22.11.2026, 07:00 – 08:00 CET (06:00 – 07:00 UTC). Please note: If the SIGN DE v2 API malfunctions or is unreachable, tills must remain operational. Make sure that your integration does not block the checkout process. Setting correct timeouts (2-3 sec) is important. Details can be found here: <a href="https://workspace.fiskaly.com/countries/germany/guides/error-handling/">How to deal with timeouts</a> In case of questions, feel free to reach out to dev-support@fiskaly.com.