FormAssembly Outage History

35 incidents recorded over the last 365 days, 33 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live FormAssembly status100.00% uptime history

Every Recorded FormAssembly Incident

FormAssembly incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 23, 2026Salesforce Connector Authorization ErrorsThis incident has been resolved.41 minResolved
Oct 17, 2026Increased Spam Submissions on Some FormsThis incident has been resolved. We identified the source of the automated traffic and put protective measures in place; submission volume has since returned to normal across all affected environments. We are continuing…47h 29mResolved
Oct 12, 2026Salesforce Connector Authorization ErrorsWe have reauthorized the Salesforce connections that were disconnected during this incident. The exception is connections that customers had already reconnected themselves. What this means for you: - No action is…4h 24mResolved
Oct 7, 2026Salesforce Connector Authentication Errors (Resolved)Timeline: September 23, 2026, ~16:00 UTC — A change to our Salesforce connector introduced an issue causing some form submissions to intermittently fail to connect to Salesforce, showing a generic connection error. The…-20135 minResolved
Oct 6, 2026Salesforce connector authorizations invalidated on October 3 - small subset of account across the platformWe have reauthorized the Salesforce connections that were disconnected between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET). The exception is connections that customers had already reconnected…2h 58mResolved
Sep 30, 2026Submission and Connector Errors for a Subset of AccountsThis incident has been resolved.29 minResolved
Sep 16, 2026Salesforce Connector Authorization Issues Following Recent Salesforce OutageThis incident has been resolved.15h 46mResolved
Sep 16, 2026Salesforce Service DisruptionSalesforce has declared this incident resolved. Salesforce Prefill Connector and Submit Connector functionality has returned to normal, and FormAssembly continues to operate normally. If you have responses or workflow…5h 10mResolved
Aug 28, 2026Form-level Salesforce Connector and Email Notifications Delayed Processing on SubmissionThe delayed processing affecting email notifications and Salesforce connectors has been resolved. Affected submissions were processed successfully after a delay. We’ve confirmed that both notifications and connectors…31 minResolved
Aug 24, 2026Platform Slowness and Possible Gateway ErrorsThis incident has been resolved.2h 54mResolved
Aug 20, 2026Gov Cloud accounts: File Uploads breaking responsesResolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during…6h 4mResolved
Aug 19, 2026Salesforce Marketing Cloud Connectors UnavailableThis incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are…28 minResolved
Aug 18, 2026Form-Level Salesforce Connector and Email Notifications Not Processing Upon SubmissionThis incident has been resolved. Please reach out to support if you continue to run into any trouble.46h 47mResolved
Aug 13, 2026Form-level Salesforce Connector and Email Notifications Delayed Processing on SubmissionDelayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved. Both the Salesforce Connector and email notifications are now running as expected. We apologize for any…5h 14mResolved
Aug 7, 2026Compliance Cloud accounts/forms temporarily unavailableBetween approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team…-57 minResolved
Jul 24, 2026Salesforce Connector Authorization IssuesThis incident has been resolved.167h 32mResolved
Jul 20, 2026Upcoming Security Enhancements to Salesforce IntegrationThe scheduled maintenance has been completed.96h 0mScheduled
Jun 26, 2026Connectivity Issues for UK BT/EE Customers (Follow-up)The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.961h 45mResolved
Jun 16, 2026Connectivity Issues for UK BT/EE CustomersThe connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.194h 26mResolved
Jun 10, 2026Form Analytics Metrics IssueBetween April 22 and May 18, 2026, an issue caused Form Analytics metrics to be recorded incorrectly, resulting in metrics detail loss for that period. Form submissions and response data were not affected. The issue has…-71392 minResolved
May 21, 2026Email Notification Delivery IssueEarlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email…-817 minResolved
May 20, 2026Loss of Salesforce Connector on small subset of accounts**Update:** We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the…3h 48mResolved
Apr 17, 2026Form Loading IssuesEarlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has…0 minResolved
Apr 7, 2026Email NotificationsThe issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience…19h 14mResolved
Mar 26, 2026Inaccessible Form Lists – Frankfurt RegionThis incident has been resolved.1h 7mResolved
Feb 12, 2026Microsoft Excel and Sharepoint Connector Reconnection IssueThis incident has been resolved.1h 11mResolved
Feb 2, 2026Some Form Submissions Not Redirecting ProperlyThe fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.48h 0mResolved
Jan 29, 2026Salesforce Connector - London Region - RESOLVEDWe experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.0 minResolved
Jan 22, 2026SAML authenticated forms not preserving URL query parameters after authenticatedThis incident has been resolved. Please reach out to support@formassembly.com if you run into any further issues.28h 10mResolved
Jan 21, 2026SAML Authentication Issues Impacting Form AccessThe issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally. Our team has confirmed service restoration…2h 22mResolved
Jan 21, 2026Update to Fai, The FormAssembly AI AssistantWhat's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of…-12 minResolved
Jan 7, 2026Issues Saving Form Changes and Updating Processing SettingsThis incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue. The underlying cause was identified and…1h 52mResolved
Dec 3, 2025Inaccessible Forms List on Basic, Professional & Premier accountsThis incident has been resolved.1h 9mResolved
Nov 17, 2025Planned Maintenance November 16thDetails: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible…-728 minResolved
Nov 9, 2025Planned Maintenance on November 8thThe scheduled maintenance has been completed.7h 0mScheduled

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How to Read This FormAssembly Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before FormAssembly acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single FormAssembly outage in this window ran 40d 1h, against a mean recovery of 2d 9h. If you depend on FormAssembly in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.