Freshworks logo

Is Freshworks Down?

SaaSLive status, outages, and incident history

Yes, Freshworks is down.

PulsAPI has confirmed a major Freshworks outage as of July 25, 2026. Follow the live incident timeline below, or subscribe to get an alert when Freshworks recovers.

Major OutageChecked 5d agoLive · 60s auto-refresh
Get alerted when Freshworks recoversView official status page

This page combines three signals: the official Freshworks status page, PulsAPI's own checks every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Freshworks Component Status

The main Freshworks systems on this page. All 20 are operational right now.

ASIA PACIFIC ( SYDNEY) / Analytics
Operational
ASIA PACIFIC ( SYDNEY) / Analytics
Operational
ASIA PACIFIC ( SYDNEY) / BYOC
Operational

17 more components

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Component statuses may change independently during partial outages.

Live Freshworks Outage Reports

Issues reported by engineers in the last 24 hours. These often show up 10 to 20 minutes before the official Freshworks status page moves.

Quiet so far. No Freshworks problems reported in the last 24 hours.

Recent Freshworks Outages & Incidents

Incident history from the official Freshworks status page, including resolution updates.

No recent incidents reported by the vendor.

Freshworks Uptime Metrics

30-day uptime0.62%
Avg response time1531 ms
Active incidents0
Community signals0 / 24h

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Official Freshworks Status Page

Signal Sources

Official source

Vendor-published

PulsAPI monitoring

Independent checks

Community reports

User-submitted

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About Freshworks

Freshworks offers customer support, CRM, and IT service products such as Freshdesk and Freshservice. Outages can halt ticketing, chat, and automation used by support and IT teams. Track Freshworks status and outages here.

Over the past 30 days, PulsAPI has measured Freshworks uptime at 0.62%. Response times, incident history, and SLA tracking for Freshworks are available on the PulsAPI dashboard.

Freshworks Status FAQ

Is Freshworks down right now?

PulsAPI checks Freshworks every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Freshworks status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Freshworks is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Freshworks recovers.

How do I check Freshworks uptime history?

PulsAPI tracks Freshworks uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 0.62%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Freshworks.

How fast does PulsAPI detect Freshworks outages?

PulsAPI polls the official Freshworks status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Freshworks components?

Yes. PulsAPI monitors 20 individual Freshworks components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Freshworks goes down?

Yes. Create a PulsAPI account and subscribe to Freshworks. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Freshworks status changes.

How do I report a Freshworks issue to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Freshworks problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Freshworks?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor Freshworks alongside up to 9 other services at pulsapi.com/signup.

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