Freshworks logo

Is Freshworks Down?

SaaSLive status, outages, and incident history

Yes. Freshworks is down.

PulsAPI has confirmed a major Freshworks outage as of September 15, 2026. Follow the live incident timeline below, or subscribe to get an alert when Freshworks recovers.

Major OutageChecked just nowLive, rechecked every 60s

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How we know: the official Freshworks status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Freshworks Component Status

170 of 1067 Freshworks components are impaired. Worst problems listed first.

170major outage897operational
MIDDLE EAST AND AFRICA (MEA) / Activities & Audit log
Major Outage
MIDDLE EAST AND AFRICA (MEA) / Add-ons / Caller
Major Outage
MIDDLE EAST AND AFRICA (MEA) / Add-ons / Freddy AI Agent
Major Outage

1064 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking MIDDLE EAST AND AFRICA (MEA) / Add-ons / Freddy AI Copilot, MIDDLE EAST AND AFRICA (MEA) / Add-ons / Sales, MIDDLE EAST AND AFRICA (MEA) / Agent Portal, MIDDLE EAST AND AFRICA (MEA) / AI Agents & Bots, MIDDLE EAST AND AFRICA (MEA) / Analytics, MIDDLE EAST AND AFRICA (MEA) / Analytics & Reporting, MIDDLE EAST AND AFRICA (MEA) / API, MIDDLE EAST AND AFRICA (MEA) / Approval, MIDDLE EAST AND AFRICA (MEA) / Authentication, MIDDLE EAST AND AFRICA (MEA) / Billing, and 1054 more.

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Component statuses may change independently during partial outages.

Recent Freshworks Outages & Incidents

Incident history from the official Freshworks status page, including resolution updates.

No recent incidents reported by the vendor.

Freshworks Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Freshworks incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Jun 170.40% average · 91 days with incidentsSep 15

Going further back: Freshworks uptime by month and every recorded Freshworks outage.

Live Freshworks Outage Reports

Problems reported by engineers using Freshworks. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Freshworks problems reported yet.

Are you seeing Freshworks problems too?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Freshworks

Freshworks offers customer support, CRM, and IT service products such as Freshdesk and Freshservice. Outages can halt ticketing, chat, and automation used by support and IT teams. Track Freshworks status and outages here.

Over the past 30 days, PulsAPI has measured Freshworks uptime at 84.06%. Response times, incident history, and SLA tracking for Freshworks are available on the PulsAPI dashboard.

Freshworks Status FAQ

Is Freshworks down right now?

PulsAPI checks Freshworks every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Freshworks status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Freshworks is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Freshworks recovers.

How do I check Freshworks uptime history?

PulsAPI tracks Freshworks uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 84.06%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Freshworks.

How fast does PulsAPI detect Freshworks outages?

PulsAPI polls the official Freshworks status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Freshworks components?

Yes. PulsAPI monitors 1067 individual Freshworks components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Freshworks goes down?

Yes. Create a PulsAPI account and subscribe to Freshworks. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Freshworks status changes.

How do I report an issue with Freshworks to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Freshworks problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Freshworks?

Yes. PulsAPI's Starter plan is free forever and covers up to 5 monitored services with email alerts, so Freshworks plus four more costs nothing. Every new account also gets a 30-day Business trial — unlimited monitors, Slack alerts, SLA reporting — with no credit card.

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