Is Future Ordering Down?

Dear partner, We are observing that the Microsoft mail service is recovering as we are now receiving tickets and replies in tickets, and Zendesk confirms that the the emails are being processed on their end as well. There might be some delay in the ticket creation, due to the email-queues built up during this incident. So if you need to create a ticket instantly we still recommend going via our web form in our Knowledgebase https://portal.futureordering.com/hc/en-us -> "Submit a request" (located in the top right corner). Best regards, Future Ordering Support --- [2026-11-13T12:55:48.762+01:00] (investigating) Dear partner, This is just to inform you that the Microsoft incident is still active and affects the possibility of creating tickets via emails. Reminder that you can open tickets with us using the Web Form, located in our Knowledgebase https://portal.futureordering.com/hc/en-us -> "Submit a request" (located in the top right corner). Best regards, Future Ordering Support --- [2026-11-13T09:23:42.758+01:00] (investigating) Dear partner, Due to the ongoing global disturbance that Microsoft is experiencing, no tickets are being created when sending emails to support@futureordering.com. You can open tickets with us using the Web Form, located in our Knowledgebase https://portal.futureordering.com/hc/en-us -> "Submit a request" (located in the top right corner). Best regards, Future Ordering Support

Dear Customers, We’re pleased to inform you that the issue affecting Kiosk sales channel has been resolved. Our system is fully operational, and transactions are now processing as expected. Thank you for your patience and understanding, and we apologize for any inconvenience caused. Future Ordering will conduct a postmortem and provide an incident report as soon as possible. The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports Best regards Future Ordering Support --- [2026-10-16T12:21:58.391+02:00] (monitoring) Dear Customer We believe the issue with our user interface on the Kiosk sales channel, that had a major effect on a guest’s ability to complete an order, has been identified, and a workaround solution has been implemented. We are observing that the workaround solution has had a positive effect immediately as we see kiosks being restored again. Our team will keep on monitoring the situation and we will provide further updates as needed. Thank you for your patience and understanding. Best regards, Future Ordering Support --- [2026-10-16T12:08:26.215+02:00] (investigating) Dear customer, The team believe to have found a workaround-solution that is being prepared for deployment as soon as it is ready. We keep you posted! Best regards, Future Ordering Support --- [2026-10-16T11:36:48.692+02:00] (investigating) Dear Customer We have identified an issue with our user interface on the Kiosk sales channel that have a major affect a guest’s ability to complete an order. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide further updates as we have them. Thank you for your patience and understanding.

Dear Customers, We’re pleased to inform you that the incident affecting Payments & Ordering for Online, APP Kiosks is considered resolved as no additional issues has been observed. Our system is fully operational, and transactions are processing as expected. Thank you for your patience and understanding, and we apologize for any inconvenience caused. Future Ordering will conduct a postmortem and provide an incident report as soon as possible. The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports Best regards --- [2026-10-13T16:17:06.358+02:00] (monitoring) Dear Customer We are observing that services have been fully restored after the deployed fix from our dependent service provider. And believe the issue affecting payment & ordering via Online, APP & Kiosks is fully resolved. Our team continues to monitor the system to ensure stability, and we will provide further updates as needed. Thank you for your patience and understanding. --- [2026-10-13T15:49:10.888+02:00] (identified) During monitoring of the situation we have been observing slight improvements, but do not consider the incident resolved yet. We are awaiting further information from our dependent service provider. Next update expected within 1 hour. Best regards, Future Ordering Support. --- [2026-10-13T15:23:58.383+02:00] (identified) Dear customer, Our dependent service provider believe to have found the issue and have applied a fix. We are monitoring the systems to see if their mitigation has resolved the issue or not. We will update you in the coming 30 minutes. Best regards, Future Ordering Support --- [2026-10-13T13:39:32.865+02:00] (investigating) Dear customer, We have found that this incident is also causing degraded performance for ordering via all channels. Our dependent service provider is still investigating the incident. We will update you when we know more. Best regards, Future Ordering Support --- [2026-10-13T13:22:07.507+02:00] (investigating) We have identified an issue with our dependent service provider that is causing issues with the payment system affecting online app & kiosk transactions and are currently investigating. Our team has escalated the matter with highest priority to our dependent service provider, and we will provide further updates as we have them. Thank you for your patience and understanding.