Gainsight Outage History

42 incidents recorded over the last 365 days, 14 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Gainsight status100.00% uptime history

Every Recorded Gainsight Incident

Gainsight incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 7, 2026Gainsight CS - US2 - Backend Infrastructure Maintenance: Saturday, 7th November 2026UTC - From 3:00 AM to 7:00 AM Saturday, 7th November 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th November 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th November 2026 Activity : Gainsight has…4h 0mScheduled
Oct 31, 2026Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 31st October 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 24, 2026Gainsight CS - EU - Backend Infrastructure Maintenance: Saturday, 24th October 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 23, 2026Industry-wide PHP and Node.js security updateThis week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight. Our Security and Engineering teams applied the available patches and mitigations right…—Investigating
Oct 23, 2026Elevated SFDC errors for few customersWe are marking this incident as resolved.115h 19mResolved
Oct 17, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th October 2026The scheduled maintenance has been completed.4h 0mScheduled
Oct 10, 2026Gainsight CS - US1, US2 & EU - Backend Infrastructure Maintenance: Saturday, 10th October 2026The scheduled maintenance has been completed.4h 0mScheduled
Oct 8, 2026CS - US1: Investigating delays in Rules and Participant SyncThis incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.3h 59mResolved
Sep 16, 2026Salesforce Service Disruption - Cascading impact on Gainsight CS functionalityThis incident has been resolved. More details here: https://status.salesforce.com/incidents/200044338h 35mResolved
Sep 13, 2026Rules Engine Failure for few CustomersThis incident has been resolved. Rules processing in our US1, US2 and EU regions experienced failures. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any…16h 42mResolved
Sep 12, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th September 2026The scheduled maintenance has been completed.4h 0mScheduled
Sep 9, 2026Performance degradation observed in CS US2This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with…2h 57mResolved
Aug 15, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th August 2026The scheduled maintenance has been completed.4h 0mScheduled
Aug 8, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Emergency Maintenance: Saturday, 8th August 2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 25, 2026Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th July 2026The scheduled maintenance has been completed.4h 0mScheduled
Jul 11, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th July 2026The scheduled maintenance has been completed.4h 0mScheduled
Jun 26, 2026Gainsight CS - US1 and US2 - Home Page not LoadingIssue is resolved. All systems are back to normal.28 minResolved
Jun 20, 2026Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 20th June 2026The scheduled maintenance has been completed.4h 0mScheduled
Jun 13, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th June 2026The scheduled maintenance has been completed.4h 0mScheduled
May 17, 2026Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026The scheduled maintenance has been completed.4h 0mScheduled
May 16, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026The scheduled maintenance has been completed.4h 0mScheduled
May 12, 2026Gainsight CS - US1 - Product filtering incidentA fix has been applied and the is issue is now resolved12h 49mResolved
May 8, 2026Gainsight CS - US1 - Rules Engine Queue delays for a subset of customersRules queues are back to their normal levels.16h 23mResolved
Apr 25, 2026Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026The scheduled maintenance has been completed.4h 0mScheduled
Apr 11, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th April 2026The scheduled maintenance has been completed.1h 0mScheduled
Apr 2, 2026CS - US2 - Delays in Rules and Data DesignerThis incident has been resolved.4h 40mResolved
Mar 16, 2026Elevated error rates for Gainsight PXThe issue has been resolved by the upstream DNS service provider.2h 11mResolved
Mar 14, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th March 2026The scheduled maintenance has been completed.4h 0mScheduled
Mar 7, 2026Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 7th March 2026The scheduled maintenance has been completed.4h 0mScheduled
Feb 21, 2026Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 21st February 2026The scheduled maintenance has been completed.4h 0mScheduled
Feb 14, 2026Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th February 2026The scheduled maintenance has been completed.4h 0mScheduled
Feb 7, 2026Gainsight CS - US2 - Backend Data Store Maintenance: Saturday, 7th February 2026The scheduled maintenance has been completed.4h 0mScheduled
Jan 31, 2026Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 31st Jan 2026The scheduled maintenance has been completed.4h 0mScheduled
Jan 29, 2026CS - US1: Investigating Elevated Error RatesWe experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service…1h 6mResolved
Jan 24, 2026Gainsight CS - US1, US2 and EU - Backend Data Store Maintenance: Saturday, 24th January 2026The scheduled maintenance has been completed.4h 0mScheduled
Jan 10, 2026Gainsight CS - US1 - Scheduled Maintenance : Saturday 10th January 2026The scheduled maintenance has been completed.4h 0mScheduled
Jan 3, 2026Gainsight CS - US2 : Emergency Maintenance : Saturday, 3rd January 2026The scheduled maintenance has been completed.4h 0mScheduled
Dec 20, 2025Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 20th December 2025The scheduled maintenance has been completed.4h 0mScheduled
Dec 6, 2025Gainsight CS - US1 : Emergency Maintenance : Saturday, 6th December 2025The scheduled maintenance has been completed.4h 0mScheduled
Nov 26, 2025SSO Login failuresPlease refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf173h 36mResolved
Nov 20, 2025Salesforce Connection RestorationThis incident has been resolved.2844h 1mResolved
Nov 18, 2025Insight Agent - Powered by Staircase AI - Availability issuesThis incident is resolved.1h 39mResolved

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How to Read This Gainsight Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Gainsight acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Gainsight outage in this window ran 118d 12h, against a mean recovery of 3d 8h. If you depend on Gainsight in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.