GoCardless Outage History

35 incidents recorded over the last 365 days, 34 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live GoCardless status100.00% uptime history

Every Recorded GoCardless Incident

GoCardless incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 1, 2026Bacs Processing Issue Affecting Payments Scheduled for Collection on 2 October**We've resolved the issue affecting the delivery of a batch of Bacs payment submissions on 30 September.** Affected payments and mandates have been resubmitted and confirmed, with collection and processing dates moved…92h 38mResolved
Sep 24, 2026Intermittent ARUDD-8 failures for Nationwide BankWe are seeing a reduction in the number of payments to Nationwide failing with ARUDD-8, and retries are continuing to successfully go through. We are in contact with our partner bank to monitor the fix that Nationwide…—Investigating
Sep 21, 2026Delayed BACS reportsWe can confirm that the issue affecting reports for failed payments, mandates, cancellations, and other BACS reports has now been resolved. We have contacted the affected merchants directly with further details. We…24h 28mResolved
Sep 4, 2026AUDDIS-I errors affecting transferred mandatesWe have contacted all affected merchants directly with further details on the failed mandates. We apologise for the disruption caused and thank you for your patience and understanding.403h 38mResolved
Sep 2, 2026Issue with USD payments to be collected on 31 August 2026We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding.187h 48mResolved
Aug 26, 2026Planned maintenance for Pay By Bank and Pay by Bank RecurringMaintenance has started349h 49mResolved
Aug 24, 2026Delay in GBP PayoutsAll affected GBP payouts have now been processed. We apologise for the disruption and thank you for your patience.4h 2mResolved
Aug 12, 2026Scheduled maintenance - GoCardless SandboxMaintenance has started19h 27mResolved
Aug 7, 2026Scheduled Maintenance: Sandbox Environment Events API and WebhooksThe **Sandbox environment** will undergo scheduled maintenance lasting approximately **1 hour**. During this window, the Events API and webhook delivery will be temporarily unavailable. **The live production…79h 8mResolved
Jul 27, 2026Migration of Outbound Payments **Impact:** • Outbound Payments (Dashboard and API) • Outbound Payment Imports (Dashboard and API) **What to expect:** • Merchants won't be able to create new outbound payments during this window. • Outbound…176h 2mResolved
Jul 22, 2026GoCardless for Xero homepage not workingThe issue has been resolved. We apologise for any inconvenience caused.1h 0mResolved
Jun 4, 2026Email delivery issues to Microsoft mailboxesThe resending of emails affected by the recent service disruption has now completed. We apologise for any inconvenience caused.520h 55mResolved
May 19, 2026SEPA Instant Payouts temporarily pausedAll SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved.25h 4mResolved
Apr 30, 2026Intermittent issue with Events API callWe’ve continued monitoring following the earlier Events API issue, and all systems are operating as expected.1h 15mResolved
Apr 16, 2026Intermittent issues with Instant Bank Payments.We have confirmed that Instant Bank Payments and Variable Recurring Payments are now functioning as expected. We apologise for any inconvenience this may have caused.2h 30mResolved
Apr 14, 2026SEPA Instant Payouts – Slight Processing DelaysWe can now confirm that all SEPA Instant payouts for April 14th have been processed and received. We apologise for any inconvenience caused.1h 55mResolved
Apr 13, 2026Some webhook delayed``` We'd like to inform you that some webhooks that should have been sent today between 9:40 and 9:55 BST, were sent out at 11:30 BST. We apologise for any inconvenience caused. ```-153 minResolved
Mar 30, 2026Payment Export Function IssuesThe issue affecting the export functionality on the Payments page has now been resolved. Our team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters…2h 22mResolved
Mar 27, 2026API for Payout items not returning the expected responseThe revert was successful, Payout items are now correctly reflected in our API. We apologise for any inconvenience caused.53 minResolved
Mar 17, 2026Disruption in API and Payment pages availabilityWe would like to inform you that from 12:01-12:03 UTC our API and Payment pages were unavailable. We apologise for any inconvenience caused, our engineers are actively investigating the root cause of this disruption.-37 minResolved
Mar 13, 2026Intermittent issues with GoCardless Dashboard.The issue affecting access to the GoCardless dashboard for a small number of merchants has now been resolved. Our team has implemented a fix, and we can confirm that access to the dashboard has been restored. Thank…4h 35mResolved
Mar 4, 2026Discrepancies in the amounts displayed on GoCardless homepage.We’ve monitored for a while and can confirm that the issue with amounts displayed on the GoCardless dashboard homepage has been fully resolved and is now working as expected.3h 18mResolved
Feb 25, 2026Direct Debit collection failures for BECS NZThe previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved. We have contacted all impacted merchants and continued monitoring confirms that payment…120h 33mResolved
Feb 24, 2026GoCardless Dashboard returning blank screenWe have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.2h 38mResolved
Feb 23, 2026Mandates cancelled for Société Générale and Boursorama/BoursoBankWe have now contacted all affected parties, and have resolved this incident.72h 9mResolved
Feb 16, 2026GoCardless Dashboard returing Blank screen.We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.22h 17mResolved
Feb 5, 2026Brief Payout Processing DelayWe can now confirm that the issue has been fully resolved. All affected payouts have processed successfully and should be delivered to merchants with only a minor delay. We apologise for any inconvenience this may have…42 minResolved
Feb 3, 2026AUD Payout DelaysWe have confirmed that this issue has been resolved and payments have now been successfully executed. We apologise for any inconvenience caused.4h 32mResolved
Dec 5, 2025Dashboard and API unavailableWe have confirmed that there are no further service disruptions.1h 3mResolved
Nov 22, 2025Sparkassen-Finanzgruppe maintenanceMaintenance period for Sparkassen-Finanzgruppe has ended.10h 55mResolved
Nov 10, 2025GPB payouts delayedWe have confirmed that GBP payouts have now been processed3h 21mResolved
Nov 4, 2025Issue with GoCardless Dashboard and APIWe’ve confirmed that our fix has resolved the issue, and the GoCardless Dashboard and APIs have been fully restored. We apologise for any inconvenience caused.1h 34mResolved
Nov 3, 2025Issue with Webhook delivery.We have confirmed that all affected webhooks have now been processed. We apologise for any inconvenience caused.1h 6mResolved
Oct 20, 2025Reports of users unable to signin to the GoCardless Dashboard and use payment pagesWe have confirmed that our fix has resolved the issue and that users can [activity that cannot be performed] as normal. We apologise for any inconvenience caused.1h 52mResolved
Oct 16, 2025Intermittent issues with Variable Recurring Payments - NatWest Bank.We have applied a fix and can now confirm that Variable Recurring Payments for NatWest Bank are now being processed successfully. We apologise for any inconvenience caused.24 minResolved

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How to Read This GoCardless Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before GoCardless acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single GoCardless outage in this window ran 21d 16h, against a mean recovery of 2d 18h. If you depend on GoCardless in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.