GoGuardian Outage History
14 incidents recorded over the last 365 days, 13 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded GoGuardian Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 22, 2026 | Partial Outage: GoGuardian Admin – Smart AlertsWe have resolved the issue causing delayed reports on Smart Alerts, which users may have experienced between 11:32 AM ET and 1:50 PM ET. Service has been fully restored. We apologize for any trouble caused by this… | 1h 17m | Resolved |
| Sep 18, 2026 | Traffic Maintenance ImprovementsThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 10, 2026 | Degraded Performance: GoGuardian Admin – DNS FilteringAfter the resolution released yesterday, we have monitored our DNS traffic, our systematic monitoring tools and our Customer Support channels to identify any issues and we are confident that the resolution was… | 32h 0m | Resolved |
| Sep 8, 2026 | Degraded Performance: GoGuardian Admin – DNS FilteringThis incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status… | 26h 40m | Resolved |
| Sep 3, 2026 | Some students appearing offline due service latencyThe service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience… | 25h 18m | Resolved |
| Sep 2, 2026 | Some students appearing offline due service latencyThis incident has been resolved. | 1h 59m | Resolved |
| Jul 31, 2026 | GoGuardian Theft RecoveryThe issue with GoGuardian Theft Recovery has been fully resolved. | 12 min | Resolved |
| Jul 16, 2026 | Degraded Performance: Beacon – After School Hours Email SummariesWe have resolved an issue which caused Beacon After School Hours Email Summaries to not send to all customers. After monitoring the email send for this morning we expect the emails should now work as expected. We will… | 21h 15m | Resolved |
| Jun 5, 2026 | Admin Policies- website urls not loadingThe issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you. | 1h 33m | Resolved |
| May 6, 2026 | Degraded Performance: Organization Management - Product SelectorWe have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience. | 28 min | Resolved |
| Mar 27, 2026 | Degraded Performance: GoGuardian DNS FilteringThis incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience. | 1h 4m | Resolved |
| Mar 25, 2026 | Major Outage: [Teacher]We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we… | 41 min | Resolved |
| Mar 3, 2026 | GGT Classroom degraded experienceWe have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we… | 29 min | Resolved |
| Dec 12, 2025 | Some Users Unable to Log In to GoGuardian TeacherThis issue has been resolved. | 1h 2m | Resolved |
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How to Read This GoGuardian Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before GoGuardian acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single GoGuardian outage in this window ran 1d 8h, against a mean recovery of 8h 26m. If you depend on GoGuardian in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.