Is GoGuardian Down?

The issue with GoGuardian Theft Recovery has been fully resolved. --- [2026-07-31T09:10:11.886-07:00] (investigating) We are currently investigating a potential bug within GoGuardian Theft Recovery. We are receiving intermittent reports of the authentication page creating a loop making it temporarily inaccessible. We will provide updates as we learn more from our investigation.

We have resolved an issue which caused Beacon After School Hours Email Summaries to not send to all customers. After monitoring the email send for this morning we expect the emails should now work as expected. We will continue to monitor in the coming week to verify that the email send is reliable. Thank you for your patience and we apologize for any inconvenience caused by this issue --- [2026-07-16T15:29:28.008-07:00] (monitoring) A fix has been implemented to restore Beacon’s after-school hours email summaries for all customers. We will continue to monitor through tomorrow morning to ensure that all emails are sent. --- [2026-07-16T12:40:46.165-07:00] (identified) We've identified a potential cause and are working to deploy a fix that will restore sending Beacon's after-school hours email summaries to all customers who opted into them. --- [2026-07-16T11:30:35.872-07:00] (investigating) We're continuing our investigation into after-school hours email summaries failing to be delivered to some customers. We will continue to update as we identify and resolve the issue. --- [2026-07-16T10:14:05.787-07:00] (investigating) We are aware of an issue where some customers are not receiving Beacon’s after-school hours email summaries as expected. This issue is only impacting a subset of users, and all other Beacon features are fully functional. Our team is actively investigating, and we will provide updates here as we learn more. We sincerely apologize for any inconvenience.

The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you. --- [2026-06-05T07:02:36.319-07:00] (monitoring) We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience. --- [2026-06-05T06:44:06.155-07:00] (investigating) We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience. --- [2026-06-05T06:56:38.758-07:00] (investigating) We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience. --- [2026-06-05T06:56:49.012-07:00] (investigating) We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.