Gorgias Outage History

83 incidents recorded over the last 365 days, 71 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Gorgias status100.00% uptime history

Every Recorded Gorgias Incident

Gorgias incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Degraded performance on some servicesWe have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application…—Investigating
Nov 2, 2026AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk APIThis incident has been resolved.3h 43mResolved
Oct 30, 2026Mobile app authentication issues resolvedFixes for both platforms have been shipped to the respective stores.19h 38mResolved
Oct 30, 2026Issues with log inThis incident has been resolved.53 minResolved
Oct 29, 2026Instagram messages delayed or not appearing in GorgiasMeta has confirmed and we have verified that the issue preventing some Instagram comments and direct messages from appearing as tickets in Gorgias has been resolved. This was caused by an upstream delivery issue on…93h 56mResolved
Oct 26, 2026Ticket assignment notification delivered with delayThis incident has been resolved.1h 7mResolved
Oct 22, 2026Shopify checkout hijack campaign noticeWe consider this incident resolved, as we have no evidence that Gorgias has been affected. As part of our investigation, we: - Checked our storefront and checkout code (chat, self-service, Convert and our Shopify…123h 13mResolved
Oct 19, 2026Resolved: Loop Returns actions degradedLoop Returns has resolved their incident, and workflow actions that use Loop Returns are working normally again.45 minResolved
Oct 7, 2026Aircall V2 not creating ticketsThis incident has been resolved.27h 29mResolved
Oct 5, 2026Elevated latency in Helpdesk and Ticket ViewsThis incident has been resolved.1h 54mResolved
Sep 30, 2026Increased latency in the ai agentExternal LLM providers are facing high latency, affecting the time the AI Agent takes to respond.3h 38mResolved
Sep 25, 2026[INCOMING] Abnormal number of Recharge webhooks handledThis incident has been resolved.0 minResolved
Sep 16, 2026Customer sidebar search not workingThis incident has been resolved.1h 14mResolved
Sep 15, 2026Issues with closing ticketsThis incident has been resolved.46 minResolved
Sep 14, 2026Notifications not playing sound in the browserThis incident has been resolved.1h 21mResolved
Sep 8, 2026Help Center creation not working for new Gorgias accountsIncident has been resolved36 minResolved
Sep 2, 2026Instagram direct message delayed ingestionThis incident has been resolved.4h 22mResolved
Sep 1, 2026Voice/SMS functionality degraded due to a Twilio incidentThe incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.54 minResolved
Sep 1, 2026Cloud service provider network incident may affect a subset of Gorgias CustomersThis incident has been resolved.3h 39mResolved
Aug 27, 2026Ticket, order and product search showing outdated resultsThis incident has been resolved.39 minResolved
Aug 11, 2026WhatsApp: Unexpected Ticket ActivityOn August 10, 2026, between approximately 4:30 and 8:00 PM UTC, some WhatsApp tickets unexpectedly reopened or duplicated. We understand how disruptive that is when you're trying to stay on top of customer…20h 27mResolved
Aug 11, 2026CORS issues on signupThe issue has been resolved1h 39mResolved
Jul 27, 2026Delayed email sync for Gmail integrationsThe traffic of Gmail notifications for our app is back at normal levels.12 minResolved
Jul 22, 2026Temporary unavailability of the e-commerce data serviceA transient network issue has been resolved, and all queued requests have been processed. All services are now operational.37 minResolved
Jul 17, 2026Realtime updates lagging on us-cental-d8ff clusterThis incident has been resolved.40 minResolved
Jul 17, 2026Helpdesk service disruption on us-east1-2607What happened: Between 01:43 and 02:25 UTC, some customers experienced slow or failed Helpdesk responses and intermittent login issues. Impact was limited to a single infrastructure cluster (us-east1-2607). Cause: A…-383 minResolved
Jul 16, 2026[AI Agent][API] Elevated 5XX errors on the AI Agent APIThis incident has been resolved.29 minResolved
Jul 15, 2026AI Agent knowledge retrieval degradationBetween 08:00 and 18:30 UTC on July 14, an infrastructure issue at one of our third-party ML providers caused intermittent failures in the AI Agent’s knowledge retrieval. During this window, the AI Agent did not always…0 minResolved
Jul 15, 2026Store website and URLs sync failuresThis incident has been resolved.51h 9mResolved
Jul 7, 2026High Latency in HelpdeskThis incident has been resolved.4h 14mResolved
Jul 3, 2026Files cannot be opened in the ticket attachments and pasted filesThis incident has been resolved.1h 23mResolved
Jul 1, 2026Helpdesk general slownessThis incident has been resolved.2h 2mResolved
Jun 29, 2026Degraded performance of analytics servicesThis incident has been resolved.55 minResolved
Jun 29, 2026Delayed Search Results for Recent TicketsTicket search is now up to date. Between 9:19 AM and 10:34 AM CEST, recently created or updated tickets may not have appeared in search results due to an infrastructure issue on one cluster. This has been fixed and all…53 minResolved
Jun 25, 2026europe-west3 — Stale views data and missing ticket countsThis incident is resolved. As of 12:57 CEST (10:57 UTC), views and ticket counts in the europe-west3 cluster are fully operational and updating normally again. We deployed changes to improve data ingestion reliability…8h 13mResolved
Jun 24, 2026Shopify degraded performanceThis incident has been resolved. Shopify fixed the outage on their side.26 minResolved
Jun 22, 2026Chat are not working properlyA fix has been implemented and the chat is stable.32 minResolved
Jun 12, 2026WhatsApp, Instagram and Facebook messages might be delayedThis incident has been resolved.4h 2mResolved
Jun 11, 2026Delays in HTTP integrations for some accountsThis incident has been resolved.34 minResolved
Jun 7, 2026Elevated latency in ecommerce data processing on the Australian regionResolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We…36 minResolved
Jun 5, 2026Customer data in cluster us-east4-5f09 has lagThis incident has been resolved.30 minResolved
Jun 4, 2026brief delay in subscription & invoice updatesThis incident has been resolved. All events have been recovered19h 19mResolved
May 27, 2026AI Agent degraded performanceThis incident has been resolved.14h 38mResolved
May 27, 2026AI Agent - Too many handoversThis incident has been resolved.3h 41mResolved
May 21, 2026Some merchands are reporting orders missing from the widgets / searchIncident is resolved.1h 39mResolved
May 21, 2026Ticket Search is delaying on one of the helpdesk clusterThis incident has been resolved.1h 19mResolved
May 19, 2026Scheduled Infrastructure Maintenance - EuropeThe scheduled maintenance has been completed.1h 0mScheduled
May 18, 2026Ticket view count is not updating on some accounts.This incident has been resolved.2h 45mResolved
May 7, 2026Delayed or missing view countsThis incident has been resolved.1h 36mResolved
May 6, 2026Scheduled Database Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
May 6, 2026Delayed ticket search resultsThis incident has been resolved.47 minResolved
May 4, 2026Scheduled Database Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 29, 2026Scheduled Database Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 27, 2026Scheduled Infrastructure Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 24, 2026Account signup form reports errorsThis incident has been resolved.51 minResolved
Apr 22, 2026Scheduled Database Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 17, 2026Message processing has been restored across all affected servicesThis incident has been resolved.4h 8mResolved
Apr 15, 2026Scheduled Infrastructure Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 13, 2026Scheduled Infrastructure Maintenance - EuropeThe scheduled maintenance has been completed.1h 0mScheduled
Apr 9, 2026europe-west1-c511 cluster experiencing partial outageThis incident has been resolved.43 minResolved
Apr 9, 2026Some customers may experience delayed ticket and order updates or missin...This incident has been resolved. We’re sorry for the inconvenience. Outbound messages and replies sent between 9:18 AM–12:15 PM UTC on April 9th will not be visible in Gorgias. Systems are currently fully operational…20h 24mResolved
Apr 9, 2026No live updates on some Helpdesks hosted in EuropeWe experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been…41 minResolved
Apr 9, 2026Scheduled Infrastructure Maintenance - North AmericaThe scheduled maintenance has been completed.1h 0mScheduled
Apr 7, 2026Scheduled Infrastructure Maintenance - Europe Part 1The scheduled maintenance has been completed.2h 0mScheduled
Apr 6, 2026Customers' search not up to dateThe issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.5h 49mResolved
Apr 3, 2026Automation Rules Not TriggeringA fix has been implemented and we are monitoring the results.3h 39mResolved
Mar 27, 2026Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.0 minResolved
Mar 26, 2026AI Agent not processing email ticketsThe problem has been fixed. AI Agent has resumed processing email tickets. The incident has been resolved.38 minResolved
Mar 23, 2026Scheduled Infrastructure Maintenance - AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Mar 20, 2026AI Agent and Automation analytics are delayedThis incident has been resolved.3h 26mResolved
Mar 17, 2026Issues with Rule Execution and delivery of messages on europe-west4-e7f4We can now confirm that everything is working as expected now and executed necessary data recovery protocols. Users should not be facing any further issues to this end.2h 5mResolved
Mar 16, 2026Outlook Email Integration - DisconnectedOur team has successfully reactivated the vast majority of affected integrations; approximately 97% have been restored automatically. Import of any missed inbound messages during the disruption is currently in progress…3h 53mResolved
Mar 9, 2026The chat application is unavailableThis incident has been resolved.32 minResolved
Mar 9, 2026Bad gateway error when accessing the helpdeskThis incident has been resolved.7h 0mResolved
Mar 9, 2026Analytics delayed for some usersThe issue regarding analytics has been resolved1h 5mResolved
Mar 9, 2026Delayed processing of messages and automated actionsThis incident has been resolved.47 minResolved
Mar 2, 2026AI Agent degraded performanceThis incident has been resolved.1h 49mResolved
Mar 2, 2026Knowledge Hub Impact / Recent tickets not up-to-dateThis incident has been resolved. The recent tickets will start showing correctly inside the Knowledge Hub shortly.0 minResolved
Mar 2, 2026Knowledge Hub Impact / Recent tickets not up-to-dateThis incident has been resolved. There was no data loss, statistics are now up-to-date1h 43mResolved
Feb 28, 2026AI Agent – Knowledge Base DegradationThis incident has been resolved.1h 11mResolved
Feb 3, 2026Ticket views not up-to-dateThere is a delay in processing ticket data for the views and the data might not be up-to-date. We are working to fix the issue.1h 29mResolved
Jan 27, 2026Cloudflare incident affecting helpdesk (US clusters)This incident has been resolved.16h 31mResolved
Jan 14, 2026Increased error rate across our platform on us-east1-c94bWe can now confirm that users should no longer face any further impact to this end. Apologies for the inconvenience caused.31 minResolved

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How to Read This Gorgias Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Gorgias acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Gorgias outage in this window ran 5d 3h, against a mean recovery of 6h 30m. If you depend on Gorgias in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.