GoTo Outage History
72 incidents recorded over the last 365 days, 35 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded GoTo Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 18, 2026 | GoTo Products - Scheduled MaintenanceAs part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience… | 4h 0m | Scheduled |
| Nov 14, 2026 | LogMeIn Pro, LogMeIn Central, Hamachi, Join.me, GoToMyPC - MaintenanceAs part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a scheduled maintenance affecting LogMeIn Pro and Central, join.me, Hamachi, and GoToMyPC on the date… | 2h 30m | Scheduled |
| Nov 14, 2026 | Rescue - MaintenanceWe will be undergoing scheduled maintenance during this time. | 1h 0m | Scheduled |
| Nov 5, 2026 | GoToMyPC - MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 30m | Scheduled |
| Nov 4, 2026 | GoToMyPC - MaintenanceAs part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all… | 2h 30m | Scheduled |
| Oct 29, 2026 | LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failureWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 9h 7m | Resolved |
| Oct 28, 2026 | LogMeIn Rescue and G2ARS v5 - new session failsWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 2h 44m | Resolved |
| Oct 22, 2026 | GoTo Connect - Inbound calls failing for customers in BrazilWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 54 min | Resolved |
| Oct 22, 2026 | Rescue - MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 15, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Oct 14, 2026 | GoToMyPC - MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 30m | Scheduled |
| Oct 10, 2026 | LogMeIn Pro and Central websiteWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 1h 24m | Resolved |
| Oct 7, 2026 | GoTo Products - Scheduled MaintenanceThe scheduled maintenance has been cancelled. | 4h 0m | Scheduled |
| Sep 30, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Sep 30, 2026 | GoTo Products - Scheduled MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 29, 2026 | GoTo Meeting, Webinar or Training - Webcam or screen share issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 31 min | Resolved |
| Sep 27, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 26, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 23, 2026 | GoTo Connect - Issue with incoming callsWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 3h 32m | Resolved |
| Sep 19, 2026 | Commercial Systems- Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 9, 2026 | Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error ratesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 27 min | Resolved |
| Sep 8, 2026 | Connectivity issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 52 min | Resolved |
| Sep 4, 2026 | Emails not being delivered to customersWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 1h 0m | Resolved |
| Sep 3, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Aug 27, 2026 | LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failuresWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 24h 29m | Resolved |
| Aug 19, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Aug 17, 2026 | GoTo Resolve - MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 15, 2026 | Grasshopper - password reset and OTP emails blockedWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 1h 30m | Resolved |
| Aug 4, 2026 | GoTo Customer Engagement - Whatsapp campaign issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 237h 57m | Resolved |
| Aug 1, 2026 | LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central & Pro - Vendor MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Jul 30, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Jul 26, 2026 | GoToAssist Service Desk - MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Jul 25, 2026 | Grasshopper - MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 25, 2026 | GoToAssist Service Desk - MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Jul 3, 2026 | Join.me, GoToMyPC, Pro and Central - Login IssuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 8h 22m | Resolved |
| Jul 2, 2026 | GoTo Connect - inbound/outbound call failuresOur engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur. | 6h 37m | Resolved |
| Jul 1, 2026 | GoTo Connect - inbound/outbound call failuresWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 1h 7m | Resolved |
| Jun 27, 2026 | LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central & Pro - Vendor MaintenanceThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Jun 21, 2026 | GoToAssist Remote Support v5 and Rescue LiveLens - MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jun 20, 2026 | GoToAssist Remote Support v5 and Rescue LiveLens - MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jun 19, 2026 | GoTo Connect - Contact Center and Call Reports IssueWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 4h 38m | Resolved |
| Jun 17, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Jun 17, 2026 | GoTo Products - Scheduled MaintenanceWe have decided to postpone the last steps of this maintenance to a later date, which will be shared here as a new maintenance announcement. Thank you for your understanding. | 726h 0m | Scheduled |
| Jun 17, 2026 | GoTo Connect - Scheduled MaintenanceWe have decided to postpone the last steps of this maintenance to a later date, which will be shared here as a new maintenance announcement. Thank you for your understanding. | 726h 0m | Scheduled |
| Jun 2, 2026 | GoTo Products - Scheduled MaintenanceWe have decided to postpone the last steps of this maintenance to a later date, which will be shared here as a new maintenance announcement. Thank you for your understanding. | 1068h 0m | Scheduled |
| Jun 1, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| May 28, 2026 | GoTo Connect - Authentication issueWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 39 min | Resolved |
| May 27, 2026 | Logmein Rescue - Issue starting or joining sessionsWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 39 min | Resolved |
| May 27, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| May 23, 2026 | GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice - MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 20, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| May 16, 2026 | GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice - MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 14, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| May 13, 2026 | LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central appletsWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 7h 24m | Resolved |
| May 8, 2026 | Grasshopper - Login IssuesWe have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help… | 15h 48m | Resolved |
| May 7, 2026 | GoTo Connect - Call Recording and TranscriptWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 7h 29m | Resolved |
| May 6, 2026 | GoTo App - Cannot connectWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 27 min | Resolved |
| Apr 21, 2026 | GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 2h 30m | Scheduled |
| Apr 20, 2026 | Login to GoTo applications - 504 timeout - multiple products impactedWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 1h 9m | Resolved |
| Apr 18, 2026 | LogMeIn Rescue, Live Guide and Live Lens, LogMeIn Pro/Central/ Hamachi, Join.Me, GoToMyPC - MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Apr 15, 2026 | GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 32 min | Resolved |
| Apr 6, 2026 | GoTo Connect Call Quality issueWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 48 min | Resolved |
| Mar 25, 2026 | GoTo Connect - Call audio qualityWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 26 min | Resolved |
| Mar 18, 2026 | GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessionsWe have confirmed that the issue has been resolved and that all systems are 100% operational. | 2h 41m | Resolved |
| Feb 27, 2026 | GoTo Contact Center – Call queue distribution issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 3h 22m | Resolved |
| Feb 27, 2026 | GoTo Connect – Inbound PSTN Calls Not ConnectingDuring the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls. We have confirmed that the issue has been resolved and… | -119 min | Resolved |
| Jan 27, 2026 | Other - database replication lag to remote regionsWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 47 min | Resolved |
| Jan 22, 2026 | Pro and Central - Outlook and Microsoft 365We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 23h 53m | Resolved |
| Jan 21, 2026 | Email delivery issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 21 min | Resolved |
| Jan 18, 2026 | GoTo Connect - inbound/outbound call failure in livephxWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 37 min | Resolved |
| Dec 18, 2025 | GoTo Connect - Softphone call issuesWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize… | 45 min | Resolved |
| Nov 26, 2025 | GoTo Training - Join/Scheduling training sessionsOn 26th November 2025, between 06:51 UTC and 07:03 UTC, a subset of GoTo App users using GoTo Training may have experienced issues with joining or scheduling training sessions due to a small change in the… | 0 min | Resolved |
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How to Read This GoTo Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before GoTo acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single GoTo outage in this window ran 44d 12h, against a mean recovery of 1d 17h. If you depend on GoTo in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.