Is GoTo Down?

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. --- [2026-11-06T14:15:41.344Z] (monitoring) Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. --- [2026-11-06T13:35:05.273Z] (identified) Our engineers continue to work towards a resolution. We will provide another update shortly. --- [2026-11-06T13:22:18.919Z] (identified) Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. --- [2026-11-06T13:14:39.998Z] (investigating) We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended sessions not starting and unattended devices not deploying. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. --- [2026-11-05T17:07:48.491Z] (monitoring) Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. --- [2026-11-05T15:48:02.844Z] (identified) Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. --- [2026-11-05T15:36:34.811Z] (investigating) We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. --- [2026-10-29T19:27:13.417Z] (monitoring) Our engineers we are confirming that all services are functional once again. We will continue monitoring the situation and provide updates as needed. --- [2026-10-29T18:51:41.306Z] (monitoring) We are investigating a renewed increase in activity related to the recent issue affecting LogMeIn Rescue, Pro, Central, and G2ARS v5. Our engineers have not yet observed a corresponding increase in signing failures and are validating service health and customer impact. We’ll provide another update momentarily. --- [2026-10-29T15:46:01.840Z] (monitoring) Our engineers are confirming that all services are functional. We will continue monitoring the situation for an extended period and provide a final update later. --- [2026-10-29T15:22:18.628Z] (identified) Our engineers are seeing improvements and are actively working towards a full resolution. We will provide another update shortly. --- [2026-10-29T14:45:18.945Z] (investigating) We are still actively investigating LogMeIn Rescue, Pro, Central, and G2ARS v5 attended session not starting and unattended devices not deployed. LogMeIn Rescue customers can trust the applet as a workaround. Pro, Central and G2ARS v5 customers can continue to retry. Our engineers are working to identify the issue. Another update will follow. --- [2026-10-29T14:08:47.068Z] (investigating) We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed. Our engineers are working to identify the issue and will provide another update shortly.

We will be undergoing scheduled maintenance during this time. --- [2026-10-14T06:17:41.398Z] (scheduled) As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. <b>Date and Time :</b> November 14th, 2026, 06:00 AM UTC to 07:00 AM UTC <b>Purpose : </b>This maintenance is to ensure and maintain system performance and stability. <b>Duration : </b>All maintenance will be performed within the 1-hour maintenance window. <b>What to expect :</b> All Rescue services will be available during the maintenance. We would like to thank you for your patience and understanding during this time.

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a scheduled maintenance affecting LogMeIn Pro and Central, join.me, Hamachi, and GoToMyPC on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event. Date and Time: Saturday, November 14, 2026, 06:30 AM UTC to 09:00 AM UTC Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 2-hour 30-minute maintenance window. What to expect: LogMeIn Pro and Central: Existing remote access sessions will remain active, and users can continue to work without interruption. The following features will not be available during the maintenance: registration; login to Central and/or the My Computers page; accessing and changing anything on the website (user management, subscription management, purchases, reports, etc.) and through the API (including desktop and mobile LogMeIn clients); starting new remote access sessions (remote control, file manager, dashboard, etc.); host login/logout; adding new hosts; modifying host subscriptions; executing One2Many and Remote Execution tasks. join.me: Existing join.me sessions (voice and screen sharing) will not be affected, but in-app functions such as start/stop recording, Mute 'em, and chime will not be available. The following features will not be available during the maintenance: registration; starting a new screen sharing or VoIP audio session; starting a new phone audio session; joining an existing screen sharing session (including reconnecting); accessing and changing anything on the website (including purchases). Hamachi: Existing network connections will not be interrupted. The following features will not be available during the maintenance: registration; accessing and changing anything on the website (including purchases); adding new hosts to a network; hosts coming online/going offline in networks. GoToMyPC: GoToMyPC users with two-factor authentication (TFA) set up will not be able to log in during the maintenance. We would like to thank you for your patience and understanding during this time.