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Is Heap Down?

MarketingLive status, outages, and incident history

No. Heap is up right now.

Every monitored Heap system is operational as of September 15, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive, rechecked every 60s

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Heap is healthy right now. We check every 60 seconds and email you the moment that changes.

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How we know: the official Heap status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Heap Component Status

The main Heap systems on this page. All 28 are operational right now.

28operational
App
Operational
AWS (eu-central-1) » EC2
Operational
AWS (eu-central-1) » ECS
Operational

25 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking AWS (eu-central-1) » EKS, AWS (eu-central-1) » EMR, AWS (eu-central-1) » S3, AWS (eu-central-1) » SQS, AWS (eu-west-1) » EC2, AWS (eu-west-1) » ECS, AWS (eu-west-1) » EKS, AWS (eu-west-1) » EMR, AWS (eu-west-1) » S3, AWS (eu-west-1) » SQS, AWS (us-east-1) » Cloudfront, AWS (us-east-1) » EC2, and 13 more.

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Component statuses may change independently during partial outages.

Recent Heap Outages & Incidents

Incident history from the official Heap status page, including resolution updates.

Heap Connect Sync DelaysResolved Sep 11, 2026 · 40 minResolved

This incident has been resolved. --- [2026-09-10T21:07:02.216-07:00] (monitoring) A fix has been deployed and we are monitoring. Latency is starting to recover. --- [2026-09-10T20:53:36.790-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-09-10T20:39:42.636-07:00] (investigating) We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.

Heap Connect Syncs: Possibility Of Stale DataResolved Aug 28, 2026 · 23h 14mResolved

Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time. --- [2026-08-28T06:42:05.627-07:00] (monitoring) We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.

Heap Connect Syncs: Possibility Of Stale DataResolved Aug 15, 2026 · 46h 30mResolved

This incident has been resolved. --- [2026-08-16T07:59:06.754-07:00] (monitoring) US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync --- [2026-08-15T09:26:19.306-07:00] (identified) We are continuing to work on a fix for this issue. --- [2026-08-15T07:32:58.659-07:00] (identified) We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

Heap Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Heap incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Jun 1792.75% average · 23 days with incidentsSep 15

Going further back: Heap uptime by month and every recorded Heap outage.

Live Heap Outage Reports

Problems reported by engineers using Heap. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Heap problems reported yet.

Something wrong with Heap on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Heap

Heap is a product analytics platform that captures user behaviour for analysis and experimentation. Disruptions can interrupt event ingestion or reporting used by product teams. Track Heap status and outages here.

Over the past 30 days, PulsAPI has measured Heap uptime at 99.86%. Response times, incident history, and SLA tracking for Heap are available on the PulsAPI dashboard.

Heap Status FAQ

Is Heap down right now?

PulsAPI checks Heap every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Heap status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Heap is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Heap recovers.

How do I check Heap uptime history?

PulsAPI tracks Heap uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 99.86%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Heap.

How fast does PulsAPI detect Heap outages?

PulsAPI polls the official Heap status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Heap components?

Yes. PulsAPI monitors 28 individual Heap components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Heap goes down?

Yes. Create a PulsAPI account and subscribe to Heap. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Heap status changes.

How do I report an issue with Heap to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Heap problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Heap?

Yes. PulsAPI's Starter plan is free forever and covers up to 5 monitored services with email alerts, so Heap plus four more costs nothing. Every new account also gets a 30-day Business trial — unlimited monitors, Slack alerts, SLA reporting — with no credit card.

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