Heidi Outage History
24 incidents recorded over the last 365 days, 23 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Heidi Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 5, 2026 | Degraded performance for users in Australia regionThe performance issues affecting Australia region have been fully resolved. | 4h 29m | Resolved |
| Sep 28, 2026 | Slower performance for some users in Southeast AsiaPerformance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators… | — | Investigating |
| Aug 19, 2026 | Note generation service degradation to some Japan customersWe have implemented the fix. Issue is now resolved. | 4h 52m | Resolved |
| Aug 5, 2026 | US Users unable to access applicationIssue is now resolved. | 1h 36m | Resolved |
| Jul 29, 2026 | Some users can't connect to Heidi right nowThe issue has been resolved and all services are back to normal. Thank you for your patience. | 13 min | Resolved |
| Jun 9, 2026 | Investigating login issues for some usersThe login issue has been resolved. All users should now be able to log in normally. If you are still experiencing issues, please clear your browser cookies and try again | 1h 10m | Resolved |
| Jun 9, 2026 | Service degradation across Heidi platformA fix has been implemented and all services appear back to normal. | 37 min | Resolved |
| Jun 4, 2026 | Service degradation within APACA fix has been implemented, and we have seen functionality and response time return to normal. | 1h 15m | Resolved |
| May 20, 2026 | Some users can't connect to Heidi right nowThe issue has been resolved and all services are back to normal. Thank you for your patience. | 45 min | Resolved |
| May 18, 2026 | Service DegradationThe issue affecting users has been resolved, we are continuing to monitor. | 30 min | Resolved |
| Apr 23, 2026 | Heidi desktop app login issuesA patched version of the Heidi desktop app (v1.1.2) has been released to fix the login and logout loop issue. If you continue to experience issues, please try updating or reinstalling the desktop app. | 154h 12m | Resolved |
| Apr 16, 2026 | Issue with TranscribingThe deployed fix has shown positive results and functionality should be operational across all services. | 3h 16m | Resolved |
| Apr 16, 2026 | Upload Schedule Feature Temporarily UnavailableIssue is now resolved uploading schedules is now available as normal. | 1h 45m | Resolved |
| Apr 14, 2026 | Issues with note generationWe have resolved the issue affecting note generation. A fix was deployed at 10:30 AEST on 15 April, and we have confirmed full recovery across all regions. We apologise for any inconvenience caused. | 25h 23m | Resolved |
| Apr 7, 2026 | Performance Degradation across Heidi systemsAll services are operating normally | 48 min | Resolved |
| Mar 31, 2026 | High latency on Heidi servicesThis incident has been resolved and all services are fully operational. | 54 min | Resolved |
| Mar 5, 2026 | Partial outage in accessing sessionsThe released fix has been thoroughly tested and we are seeing traffic return to normal functionality. | 3h 25m | Resolved |
| Feb 23, 2026 | Transcription Service DegradationTranscription service has been returned to full operational capacity. | 2h 0m | Resolved |
| Feb 17, 2026 | Payments and Checkout Service DegradationPayments and Checkout issues are now resolved, re-attempting previous actions will work as expected. | 22 min | Resolved |
| Feb 10, 2026 | Service Degradation for US and CA usersPerformance of all services have returned to normal. | 32 min | Resolved |
| Feb 5, 2026 | Service degradation in the UK regionThe issue has been resolved and services have returned to normal. | 1h 10m | Resolved |
| Dec 4, 2025 | SMS MFA code delivery service degradedSMS delivery service has been restored. | 4h 22m | Resolved |
| Nov 25, 2025 | Issue connecting to HeidiConnectivity to Heidi services has been resolved and regular functionality returned. | 23 min | Resolved |
| Nov 17, 2025 | Issue connecting to HeidiConnectivity to Heidi services has been resolved and regular functionality returned. | 50 min | Resolved |
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How to Read This Heidi Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Heidi acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Heidi outage in this window ran 6d 10h, against a mean recovery of 9h 20m. If you depend on Heidi in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.