Heidi logo

Is Heidi Down?

SaaSLive status, outages, and incident history

Degraded. Heidi is up but having problems.

Heidi is reporting degraded performance as of October 5, 2026. Expect slower responses or more errors. The affected components are listed below.

DegradedChecked just nowLive · 60s while moving1 active incident

Don't find out like this next time

You searched to find out Heidi was down. Next time we tell you, usually before your customers do, and always before you think to check.

Free, no password, no card. Unsubscribe in one click.

Official Heidi status page
How we know: the official Heidi status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

Heidi Component Status

8 of 8 Heidi components are impaired. Worst problems listed first.

8degraded
Chats
Degraded
Comms
Degraded
Evidence
Degraded

5 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Heidi Homepage, Heidi II, Login and Authentication, Note Generation, Routines.

See all of them free

Component statuses may change independently during partial outages.

Recent Heidi Outages & Incidents

Incident history from the official Heidi status page, including resolution updates.

Degraded performance for users in Australia regionResolved Oct 5, 2026 · 4h 29mResolved

The performance issues affecting Australia region have been fully resolved. --- [2026-10-05T07:29:32Z] (monitoring) Heidi is working normally again for most users in Australia. Out team is monitoring the system closely. --- [2026-10-05T05:36:01Z] (investigating) We are currently investigating the degradation affecting users in Australia region

Slower performance for some users in Southeast AsiaStarted Sep 28, 2026Investigating

Performance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators complete a permanent fix. Heidi's servers remain healthy. We will post updates here as repairs progress. --- [2026-09-28T02:37:26Z] (identified) Some users in Southeast Asia may experience slower performance in Heidi. A break in the Indigo West subsea cable between Perth and Singapore is causing this. Internet traffic between the two cities now takes alternate routes, which adds latency. Heidi's servers are healthy and requests still complete, but some take longer than usual. We will post updates here as the cable operator makes progress on repairs.

Note generation service degradation to some Japan customersResolved Aug 19, 2026 · 4h 52mResolved

We have implemented the fix. Issue is now resolved. --- [2026-08-19T04:44:00Z] (identified) We have identified the issue and a fix. We'll share another update once fix is implemented. --- [2026-08-19T02:29:37Z] (identified) We are investigating note generation degradation affecting some Japan customers.

Heidi Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Heidi incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history59 days observed
Aug 8100.00% average · 9 days with incidentsOct 5

Live Heidi Outage Reports

Problems reported by engineers using Heidi. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Heidi problems reported yet.

Are you seeing Heidi problems too?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Heidi

Heidi exposes 5 monitored components on its status page at status.heidihealth.com — Note Generation, Login and Authentication and Heidi Homepage among them. Follow Heidi downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Heidi uptime at 100.00%. Response times, incident history, and SLA tracking for Heidi are available on the PulsAPI dashboard.

Heidi Status FAQ

Is Heidi down right now?

The verdict at the top of this page comes from the latest poll of the official Heidi status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if Heidi is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Heidi recovers.

How do I check Heidi uptime history?

PulsAPI tracks Heidi uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Heidi changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Heidi outages?

PulsAPI reads the official Heidi status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual Heidi components?

Yes. PulsAPI monitors 8 individual Heidi components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Heidi goes down?

Yes. Create a free account and subscribe to Heidi: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Heidi to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Heidi problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Heidi?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Heidi plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track Heidi with the rest of your stack

2463+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

Start free, 3 services