HelpDesk Outage History

28 incidents recorded over the last 365 days, 28 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live HelpDesk status100.00% uptime history

Every Recorded HelpDesk Incident

HelpDesk incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026HelpDesk app unable to loadThe issue affecting the HelpDesk application has been fully resolved. The application is now loading as expected, and normal service has been restored.58 minResolved
Oct 15, 2026Scheduled maintenanceMaintenance has started34 minResolved
Sep 30, 2026Scheduled maintenanceMaintenance has started22 minResolved
Jan 20, 2026Performance degradation of our servicesWe see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform…2h 15mResolved
Jan 20, 2026Performance degradation of our servicesThe issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in…4h 10mResolved
Dec 22, 2025Application login issueThis incident has been resolved.-2415121 minResolved
Dec 22, 2025Issue with accessing applicationThis incident has been resolved.-2528195 minResolved
Dec 22, 2025Issues with accessing applicationThis incident has been resolved.-1461615 minResolved
Dec 22, 2025Issues with messages deliveryWe noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We were able to resolve the issue completely-1511692 minResolved
Dec 22, 2025Unavailability of the HelpDesk Agent ApplicationThis incident has been resolved-1929417 minResolved
Dec 22, 2025HelpDesk unavailabilityThis incident has been resolved-2293432 minResolved
Dec 22, 2025Impaired access to HelpDesk applicationThis incident has been mitigated. HelpDesk services are back fully operational-2323837 minResolved
Dec 22, 2025Issues with accessing applicationThis incident has been resolved.-774505 minResolved
Dec 22, 2025We experienced a temporary problem with sending tickets that was resolvedAll of your tickets were delivered, but some might have experienced a delay. The issue has been identified and the fix was implemented. All systems are working. The issue lasted for about 40 minutes from 17:30 UTC.-866485 minResolved
Dec 22, 2025Issue with rating linksFor approximately 24 hours, we experienced a link failure that prevented us from collecting ticket ratings. Currently, this issue has been resolved, and links are working correctly.-954514 minResolved
Dec 22, 2025Issues with processing ticket countersThis incident has been resolved.-1068250 minResolved
Dec 22, 2025Issues with priority changesWe noticed an issue when using the ticket search feature, causing the priority of some tickets to change to “Urgent.” We were able to resolve the issue completely, but the affected tickets retained the “Urgent”…-1299172 minResolved
Dec 22, 2025Delay in app loading timeThis incident has been resolved.-689794 minResolved
Dec 22, 2025Delay in app loading timeThis incident has been resolved.-699722 minResolved
Dec 22, 2025Agent app issueThis incident has been resolved.-720291 minResolved
Dec 22, 2025Agent app issueThis incident has been resolved.-720863 minResolved
Dec 22, 2025Issues with actions within the applicationThis incident has been resolved.-758017 minResolved
Dec 22, 2025HelpDesk - degraded performanceThis incident has been resolved.-300693 minResolved
Dec 22, 2025Performance issueThis incident has been resolved.-314104 minResolved
Dec 22, 2025HelpDesk - problem with delivering emailsThis incident has been resolved.-468860 minResolved
Dec 22, 2025HelpDesk agent application - delay in loading timesThis incident has been resolved.-470990 minResolved
Dec 22, 2025Outbound messages delayedThis incident has been resolved.-581490 minResolved
Dec 22, 2025HelpDesk application issueThe incident has been resolved. The agent application is now working properly.-249322 minResolved

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How to Read This HelpDesk Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before HelpDesk acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single HelpDesk outage in this window ran 4h 10m, against a mean recovery of 1h 40m. If you depend on HelpDesk in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.