HelpDesk logo

Is HelpDesk Down?

SaaSLive status, outages, and incident history

No. HelpDesk is up right now.

Every monitored HelpDesk system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive · every 60s

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Official HelpDesk status page
How we know: the official HelpDesk status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

HelpDesk Status Summary

As of 16:07 UTC on 9 November 2026, HelpDesk is operational. PulsAPI checked HelpDesk's official status page and found 5 of 5 components operational, with no active incidents. Over the last 30 days PulsAPI measured 99.98% uptime for HelpDesk, counting degraded performance as up. The latest incident, "HelpDesk app unable to load", was on Nov 4, 2026 and lasted 58 min.

Cite as: PulsAPI, “HelpDesk status”, checked 9 November 2026, 16:07 UTC. https://www.pulsapi.com/services/helpdesk

HelpDesk Component Status

The main HelpDesk systems on this page. All 5 are operational right now.

5operational
Agent app
Operational
API
Operational
Integrations
Operational

2 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Subprocessors' service, Support chat on www.helpdesk.com.

See all of them free

Component statuses may change independently during partial outages.

Recent HelpDesk Outages & Incidents

Incident history from the official HelpDesk status page, including resolution updates.

HelpDesk app unable to loadResolved Nov 4, 2026 · 58 minResolved

The issue affecting the HelpDesk application has been fully resolved. The application is now loading as expected, and normal service has been restored. --- [2026-11-04T21:42:07Z] (monitoring) The issue has been resolved, and the HelpDesk application is working again. Our technical team continues to closely monitor the service to ensure everything remains stable and functions as expected. --- [2026-11-04T21:18:37Z] (monitoring) The fix for the issue affecting the HelpDesk application has been implemented. Our technical team is currently monitoring the application to ensure that it is loading correctly and that normal service has been restored. --- [2026-11-04T20:58:38Z] (investigating) We are currently experiencing an issue affecting access to the HelpDesk application. The application is currently not loading for users. Our technical team is actively investigating the issue to identify the root cause and restore service as soon as possible.

Scheduled maintenanceResolved Oct 15, 2026 · 34 minResolved

Maintenance has started --- [2026-10-12T11:21:35Z] (maintenance_scheduled) We will be performing platform maintenance affecting our data centers on October 15th, from 2:00 AM to 2:15 AM (ETD). During this fifteen-minute maintenance window, some agents may experience brief errors. The overall impact should take less than one minute. No customer action is required. We will provide updates as necessary.

Scheduled maintenanceResolved Sep 30, 2026 · 22 minResolved

Maintenance has started --- [2026-09-25T08:41:23Z] (maintenance_scheduled) We will be performing platform maintenance on September 30th from 2:30 AM to 2:40 AM (ETD). During this ten-minute maintenance window, some agents may experience brief errors. The overall impact should take less than one minute. No customer action is required. We will provide updates as necessary.

HelpDesk Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a HelpDesk incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 7 days with incidentsNov 9

Going further back: HelpDesk uptime by month and every recorded HelpDesk outage.

Live HelpDesk Outage Reports

Problems reported by engineers using HelpDesk. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No HelpDesk problems reported yet.

Something wrong with HelpDesk on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About HelpDesk

HelpDesk exposes 5 monitored components on its status page at status.helpdesk.com — Subprocessors' service, Support chat on www.helpdesk.com and API among them. Follow HelpDesk downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured HelpDesk uptime at 99.98%. Response times, incident history, and SLA tracking for HelpDesk are available on the PulsAPI dashboard.

HelpDesk Status FAQ

Is HelpDesk down right now?

The verdict at the top of this page comes from the latest poll of the official HelpDesk status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if HelpDesk is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until HelpDesk recovers.

How do I check HelpDesk uptime history?

PulsAPI tracks HelpDesk uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 99.98%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever HelpDesk changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect HelpDesk outages?

PulsAPI reads the official HelpDesk status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual HelpDesk components?

Yes. PulsAPI monitors 5 individual HelpDesk components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when HelpDesk goes down?

Yes. Create a free account and subscribe to HelpDesk: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with HelpDesk to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot HelpDesk problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor HelpDesk?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so HelpDesk plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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