Helpjuice Outage History
4 incidents recorded over the last 365 days, 4 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Helpjuice Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 12, 2026 | Read-Only Mode ActivatedThe security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has… | 4h 13m | Resolved |
| May 9, 2026 | DB MaintenanceThe DB maintenance is over and the app is back to normal | 1h 34m | Resolved |
| Jan 28, 2026 | Slowness IssuesThe application experienced intermittent slowness and 500 errors due to an unusually high request queue time. | 0 min | Resolved |
| Jan 6, 2026 | Degraded performance on knowledge basesThis incident has been resolved. | 1h 17m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Helpjuice incident opens instead, at the point where knowing still changes what you do.
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How to Read This Helpjuice Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Helpjuice acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Helpjuice outage in this window ran 4h 13m, against a mean recovery of 1h 46m. If you depend on Helpjuice in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.