Helpshift Outage History

50 incidents recorded over the last 365 days, 24 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Helpshift status100.00% uptime history

Every Recorded Helpshift Incident

Helpshift incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 27, 2026Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 21, 2026System UpdateScheduled maintenance is currently in progress. We will provide updates as necessary.30h 0mScheduled
Oct 16, 2026HS Dashboard FAQ's Section – Service DegradationThe intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your…1h 0mResolved
Oct 10, 2026Helpshift Service OutageThe incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the…1h 35mResolved
Oct 2, 2026Analytics Dashboard - Service DegradationThis incident has been resolved.45 minResolved
Sep 8, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.5h 30mScheduled
Aug 31, 2026Service Degradation – Snowflake OutageThe issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all…2h 55mResolved
Aug 18, 2026System UpdateThe scheduled maintenance has been completed.3h 0mScheduled
Aug 17, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Aug 1, 2026System UpdateThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026Web Support Page - Partial DegradationThis incident has been resolved.2h 6mResolved
Jul 28, 2026System UpdateThe scheduled maintenance has been completed.4h 0mScheduled
Jul 24, 2026Dashboard Analytics — Partial DegradationThis incident has been resolved.1h 31mResolved
Jul 16, 2026System UpdateThe scheduled maintenance has been completed.10h 0mScheduled
Jul 14, 2026System UpdateThe scheduled maintenance has been completed.4h 0mScheduled
Jul 7, 2026Helpshift Service OutageThis incident has been resolved.1h 14mResolved
Jul 2, 2026Helpshift Service OutageThis incident has been resolved.39 minResolved
Jun 25, 2026Server MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jun 16, 2026Service OutageThis incident has been resolved.41 minResolved
Jun 11, 2026System UpdateThe scheduled maintenance has been completed.3h 0mScheduled
Jun 4, 2026Helpshift Service OutageThis incident has been resolved.43 minResolved
Jun 1, 2026Server MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 27, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
May 22, 2026Service disruption impacting Analytics dataThis incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience…3h 17mResolved
May 21, 2026System UpdateThe scheduled maintenance has been completed.2h 0mScheduled
May 20, 2026Server MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 18, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
May 7, 2026Service OutageThis incident has been resolved.49 minResolved
May 6, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 5, 2026Service OutageThe issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at support@helpshift.com. We apologize for any inconvenience caused…5h 52mResolved
May 5, 2026Service DegradationThis incident has been resolved.2h 1mResolved
May 5, 2026Service DegradationThis incident has been resolved.42 minResolved
Apr 28, 2026System UpdateThe scheduled maintenance has been completed.6h 0mScheduled
Apr 21, 2026System UpdateThe scheduled maintenance has been completed.1h 24mScheduled
Apr 21, 2026System UpdateThe scheduled maintenance has been completed.3h 0mScheduled
Apr 16, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Apr 15, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Apr 14, 2026Service DisruptionThis incident has been resolved.21 minResolved
Apr 2, 2026Server MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Apr 1, 2026Helpshift Automations Service DisruptionThis incident has been resolved.12 minResolved
Apr 1, 2026System UpdateThe scheduled maintenance has been completed.5h 0mScheduled
Mar 31, 2026Server MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 10, 2026Degraded performance on Helpshift DashboardThe issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues…3h 10mResolved
Feb 17, 2026Partial Degradation – Dashboard Analytics (Team Section)This incident has been resolved.16 minResolved
Dec 19, 2025AI Reply Service OutageThis incident has been resolved.1h 14mResolved
Dec 5, 2025Helpshift Service OutageThis incident has been resolved.2 minResolved
Dec 5, 2025Helpshift Service OutageThis incident has been resolved.19 minResolved
Nov 27, 2025Helpshift Service OutageThis incident has been resolved.50 minResolved
Nov 6, 2025Older Resolved/Rejected cases are visible in "All New Issues" viewThis incident has been resolved.26 minResolved

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How to Read This Helpshift Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Helpshift acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Helpshift outage in this window ran 1d 6h, against a mean recovery of 2h 54m. If you depend on Helpshift in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.