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Is Helpshift Down?

SaaSLive status, outages, and incident history

No. Helpshift is up right now.

Every monitored Helpshift system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 4m agoLive · every 60s

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Official Helpshift status page
How we know: the official Helpshift status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Helpshift Status Summary

As of 15:20 UTC on 9 November 2026, Helpshift is operational. PulsAPI checked Helpshift's official status page and found 47 of 47 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Helpshift, counting degraded performance as up. The latest incident, "HS Dashboard FAQ's Section – Service Degradation", was on Oct 16, 2026 and lasted 1h 0m.

Cite as: PulsAPI, “Helpshift status”, checked 9 November 2026, 15:20 UTC. https://www.pulsapi.com/services/helpshift

Helpshift Component Status

The main Helpshift systems on this page. All 47 are operational right now.

47operational
AI Agent Copilot Analytics
Operational
AI Reply
Operational
Amazon Webservices datacenter #1
Operational

44 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Amazon Webservices datacenter #2, Analytics API, Analytics Dashboard, Audit Trail, Auto Assignment, Bots, Channel Integrations, Cloudflare, CSV Reports, Email delivery, End-User Flows, End-User Presence Detection, and 32 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Helpshift Outages & Incidents

Incident history from the official Helpshift status page, including resolution updates.

HS Dashboard FAQ's Section – Service DegradationResolved Oct 16, 2026 · 1h 0mResolved

The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding. --- [2026-10-17T00:24:35.879Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-10-17T00:19:08.001Z] (identified) The issue has been identified and a fix is being implemented. --- [2026-10-17T00:18:44.384Z] (investigating) We are continuing to investigate this issue. --- [2026-10-16T23:54:39.244Z] (investigating) We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.

Helpshift Service OutageResolved Oct 10, 2026 · 1h 35mResolved

The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence. --- [2026-10-10T02:36:00.091Z] (monitoring) The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably. --- [2026-10-10T02:30:37.271Z] (investigating) We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.

Analytics Dashboard - Service DegradationResolved Oct 2, 2026 · 45 minResolved

This incident has been resolved. --- [2026-10-02T14:26:57.212Z] (investigating) We are currently experiencing an issue with our Analytics Dashboard due to a disruption with a Third-party Service.

Helpshift Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Helpshift incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 4 days with incidentsNov 9

Going further back: Helpshift uptime by month and every recorded Helpshift outage.

Live Helpshift Outage Reports

Problems reported by engineers using Helpshift. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow
Most recent report
OtherSevereSouth Australia, Australiaabout 37 days ago

No response from agent

Something wrong with Helpshift on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Helpshift

Is Helpshift down? Helpshift reports live availability for 44 components at status.helpshift.com, among them Management Portal, Web Chat and Web Support Page. Track Helpshift outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured Helpshift uptime at 100.00%. Response times, incident history, and SLA tracking for Helpshift are available on the PulsAPI dashboard.

Helpshift Status FAQ

Is Helpshift down right now?

The verdict at the top of this page comes from the latest poll of the official Helpshift status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Helpshift is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Helpshift recovers.

How do I check Helpshift uptime history?

PulsAPI tracks Helpshift uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Helpshift changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Helpshift outages?

PulsAPI reads the official Helpshift status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Helpshift components?

Yes. PulsAPI monitors 47 individual Helpshift components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Helpshift goes down?

Yes. Create a free account and subscribe to Helpshift: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Helpshift to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Helpshift problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Helpshift?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Helpshift plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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