HeyGen Outage History

29 incidents recorded over the last 365 days, 29 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live HeyGen status100.00% uptime history

Every Recorded HeyGen Incident

HeyGen incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 10, 2026incident fixed and monitoringincident resolved28h 19mResolved
Oct 4, 2026Video Agent OutageIdentified the rootcause and resolved. Video Agent is back.42 minResolved
Sep 18, 2026HeyGen Video Workflow FailuresThe incident has been resolved, and the service is now operating normally. Thank you for your patience.6h 17mResolved
Sep 16, 2026Seedance OutageRequests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.1 minResolved
Sep 9, 2026Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsThe incident has been resolved.3h 38mResolved
Aug 20, 2026Increase load on our DB causing service degradationThe issue has been resolved.1h 5mResolved
Aug 17, 2026Degraded ServiceWe have resolved the issue. Services are back to normal28 minResolved
Aug 13, 2026Elevated video translate latency and failureThis issue is resolved9h 36mResolved
Jul 30, 2026Slow down/Limited CapabilitiesThe problem has been identified and mitigated.42 minResolved
Jul 24, 2026Temporary OutagesMitigated issue1h 42mResolved
Jul 1, 2026Service OutageWe have resolved the issue. Services are back to normal.3h 38mResolved
Jun 30, 2026GPU Vendor IssueWe've scaled up number of instances and we're no longer seeing an increase in errors.1h 18mResolved
Jun 22, 2026Degraded PerformanceIssue has been resolved.1h 9mResolved
Jun 18, 2026Temporary OutageThis issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC.1 minResolved
May 19, 2026Elevated Error Rates across APP and APIA hotfix was deployed, error rates are normalized. We're now monitoring.11 minResolved
Apr 29, 2026"Generate Result" Button Not Responding[https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f](https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f "https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f")0 minResolved
Apr 25, 2026Elevated Errors for APIsThis incident has been resolved.5h 0mResolved
Apr 14, 2026App not operationalThe platform is fully operational now.58 minResolved
Apr 13, 2026Slow video creationThe issue has been resolved.5h 56mResolved
Apr 1, 2026Database issuesIncident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.25 minResolved
Mar 26, 2026Site is slowincident is resolved14 minResolved
Feb 20, 2026API Product service hinderinceThe issue has been resolved23 minResolved
Feb 6, 2026Voice cache degradationWe have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment…18 minResolved
Feb 4, 2026Video Agent Service DegradedThe issue has been resolved. All services are operating normally.36 minResolved
Feb 2, 2026Avatar iv backlog is highThis issue has been resolved. Avatar IV jobs will be resume normal processing.2h 2mResolved
Jan 30, 2026Video Generation DegradedThis issue was resolved.33 minResolved
Jan 22, 2026Multiple Service OutageWe experienced a brief service interruption between **3:45 - 4:15** **PST** due to a scheduled database update. All systems are now fully operational and healthy. We apologize for any inconvenience.2 minResolved
Jan 9, 2026External API Partial DegradationThe api service has been stable for over the last hour. We are marking this incident as resolved while we try and continue to analyze the root cause of the incident.3h 49mResolved
Nov 7, 2025Partial outage for all generative workflowsResolved the issue with our cloud provider.34 minResolved

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Everything above is a record written after the fact. We can email you when the next HeyGen incident opens instead, at the point where knowing still changes what you do.

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How to Read This HeyGen Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before HeyGen acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single HeyGen outage in this window ran 1d 4h, against a mean recovery of 2h 45m. If you depend on HeyGen in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.