HotDoc Outage History
9 incidents recorded over the last 365 days, 8 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded HotDoc Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 30, 2026 | Degraded PerformanceThis incident has now been resolved and all processing should be resume to normal status. | 66h 34m | Resolved |
| May 18, 2026 | Degraded performance impacting Payment collection.We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now. | 3h 53m | Resolved |
| May 6, 2026 | Kiosk Check-In Not WorkingWe can confirm that this issue has now been resolved and functionality for Kiosk Check-in should be back to normal. | 1h 36m | Resolved |
| May 6, 2026 | Syncing Issues affecting Partial Patient MatchesA fix has now been deployed to all affected customers and partial match functionality is restored. Thank you for your patience while we resolved this issue. | 22h 25m | Resolved |
| Apr 28, 2026 | Database upgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Apr 15, 2026 | Degraded Platform PerformanceThank you for your patience while we resolved this issue. We can confirm now that backlogs are now processed and services should be returned to normal functionality. Should you still experience issues, please… | 6h 24m | Resolved |
| Mar 17, 2026 | Halo Sync DegradationAll clinics are re-synced and up to date. This incident has been marked as resolved. | 53 min | Resolved |
| Nov 23, 2025 | SMS Replies to appointment reminders not being receivedThe issue affecting inbound SMS replies to appointment reminder messages has now been resolved. Patients’ SMS replies should begin coming through to HotDoc as normal. During the affected period, replies sent by… | 5h 45m | Resolved |
| Nov 12, 2025 | Service Disruption - HotDoc SidebarThis incident has been resolved. If are you still experiencing issues, please contact our Support team. | 1h 45m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next HotDoc incident opens instead, at the point where knowing still changes what you do.
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How to Read This HotDoc Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before HotDoc acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single HotDoc outage in this window ran 2d 18h, against a mean recovery of 12h 22m. If you depend on HotDoc in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.