IDCloudHost Outage History
22 incidents recorded over the last 365 days, 13 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded IDCloudHost Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 28, 2026 | Network DegradedThis incident has been resolved. | 5h 33m | Resolved |
| Oct 28, 2026 | Service Disruption on cPanel Hosting Servers (iix1208 & iix1209)Impacted Services: - Hosting Server: iix1208.idcloudhost.com - Hosting Server: iix1209.idcloudhost.com - Website Access, cPanel, Webmail, and Database Update Details: Our technical team identified a hardware failure… | 20 min | Resolved |
| Oct 14, 2026 | Object Storage (IS3) Service DegradationDear Valued Customers, We are pleased to inform you that the issue affecting our Object Storage (IS3) infrastructure has been fully resolved. All services have been successfully restored and are operating normally… | 1h 19m | Resolved |
| Oct 14, 2026 | Object Storage (IS3) Service DegradationDear **Valued Customers**, We are currently experiencing a service degradation affecting our Object Storage (IS3) infrastructure, which may result in intermittent access issues or temporary service disruptions. Our… | 7 min | Resolved |
| Oct 12, 2026 | Network Connectivity DisruptionThis incident has been resolved. | 19h 13m | Resolved |
| Oct 5, 2026 | Network Incident InformationDear Valued Customers, We are pleased to inform you that the **International Upstream Transit routing issue** that previously affected access to several of our services has been **FULLY RESOLVED**. Services & Subnets… | 5h 34m | Resolved |
| Sep 30, 2026 | Software Defined Storage IssueThe recovery process has been completed, and all services are now operating normally. Our technical team has confirmed that the system is stable and service performance has returned to normal. We sincerely apologize… | 7h 17m | Resolved |
| Jun 25, 2026 | Core Router Upgrade at DC IDCloudHost BogorThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jun 15, 2026 | Core Router Upgrade at DC IDCloudHost BogorThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 9, 2026 | Linux Kernel Patching and System Maintenance cPanel Hosting Servers (ID & SG Region)The scheduled maintenance has been completed. | 5h 0m | Scheduled |
| May 8, 2026 | Pool Storage Server MaintenanceThe scheduled maintenance has been completed. | 7h 0m | Scheduled |
| Apr 8, 2026 | Degraded Performance – Cloud VPS SouthJKT RegionService in the JKT-South region is recovering following SDN upgrade-related issues. While services are currently stabilizing, we remain under active monitoring to identify and resolve any potential disruptions. | 32h 28m | Resolved |
| Apr 6, 2026 | Scheduled Network Maintenance – JKT-South RegionThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Apr 6, 2026 | Degraded Performance of VPS Console SouthJKTThe maintenance has been completed and the issue has been resolved. If you are still experiencing any issues with your VM, please contact our customer support team for further assistance. | 18h 28m | Resolved |
| Apr 5, 2026 | Degraded Performance of VPS ConsoleThis incident has been resolved. | 2h 4m | Resolved |
| Apr 1, 2026 | Scheduled Maintenance Notification – System PatchingThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Mar 31, 2026 | payment sync issue solvedThe previously reported payment gateway confirmation synchronization issue on the console platform has been successfully resolved. Should you have any further concerns, please contact our customer support team. | 8h 31m | Resolved |
| Mar 30, 2026 | Maintenance on Cloud VPS ConsoleThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Feb 5, 2026 | Maintenance on cPanel HostingThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jan 14, 2026 | Degraded Performance of Jakarta WestThis incident has been resolved. | 17 min | Resolved |
| Jan 3, 2026 | Degraded Performance of Jakarta WestWe have successfully resolved the performance degradation affecting the Jakarta West region. The issue was caused by an internal storage component that did not automatically report its degraded state, which required… | 2h 59m | Resolved |
| Dec 10, 2025 | Maintenance - Server Indonesia iix1290The scheduled maintenance has been completed. | 1h 0m | Scheduled |
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How to Read This IDCloudHost Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before IDCloudHost acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single IDCloudHost outage in this window ran 1d 8h, against a mean recovery of 5h 48m. If you depend on IDCloudHost in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.