Is IDCloudHost Down?

This incident has been resolved. --- [2026-10-28T18:56:21.650+07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-10-28T18:33:37.967+07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-10-28T17:57:49.347+07:00] (investigating) We are continuing to investigate this issue. --- [2026-10-28T17:57:12.392+07:00] (investigating) At 17:12 WIB, a disruption was detected on one of the distribution routers due to high traffic, impacting several services. The team is currently investigating the affected router.

Impacted Services: - Hosting Server: iix1208.idcloudhost.com - Hosting Server: iix1209.idcloudhost.com - Website Access, cPanel, Webmail, and Database Update Details: Our technical team identified a hardware failure affecting the servers. The necessary hardware replacement has been successfully completed. The servers are now fully operational, and all associated services (Web, Database, Mail) have returned to normal. Our engineers will continue to closely monitor system stability and performance. If you are still experiencing any issues, please clear your browser cache or reach out to our support team via support ticket or live chat. Thank you for your patience and understanding. --- [2026-10-28T11:44:20.951+07:00] (investigating) Affected Services: - Shared Hosting Server: iix1208.idcloudhost.com - Shared Hosting Server: iix1209.idcloudhost.com - Associated Services: Websites, cPanel, Webmail, MySQL Description: We are currently investigating an accessibility issue affecting our cPanel hosting servers iix1208 and iix1209. Our technical team is actively troubleshooting the root cause to restore full service as quickly as possible. Clients hosted on these servers may experience temporary downtime across website and email services. We sincerely apologize for the inconvenience and will post regular updates here as progress is made.

Dear Valued Customers, We are pleased to inform you that the issue affecting our Object Storage (IS3) infrastructure has been fully resolved. All services have been successfully restored and are operating normally. Following the recovery and monitoring process, our technical team has confirmed that the infrastructure is stable and functioning as expected. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding throughout the incident. Thank you for your continued trust and support. --- [2026-10-14T15:15:22.883+07:00] (monitoring) Dear Valued Customers, We would like to inform you that the issue affecting our Object Storage (IS3) infrastructure has been successfully resolved, and all services are now operating normally. Our technical team is actively monitoring the infrastructure to ensure continued service stability and optimal performance. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding throughout the recovery process. Thank you for your continued trust and support. --- [2026-10-14T15:07:20.848+07:00] (investigating) Dear Valued Customers, We are currently experiencing a service degradation affecting our Object Storage (IS3) infrastructure, which may result in intermittent access issues or temporary service disruptions. Our technical team has identified an unexpected issue affecting several storage components and is actively investigating the root cause while working to restore service stability. We sincerely apologize for any inconvenience caused and will provide further updates as the investigation progresses. Thank you for your patience and understanding.