Is IDCloudHost Down?

Dear Valued Customers, We are pleased to inform you that the **International Upstream Transit routing issue** that previously affected access to several of our services has been **FULLY RESOLVED**. Services & Subnets Restored: - Console South (jkt01) [103.186.0.0/24 & 103.186.1.0/24] - Console West (jkt03) [103.54.170.0/24] - VPS General Purpose [103.146.202.0/24 & 103.146.203.0/24] All services are now accessible normally from both **international and domestic networks**, with network connectivity operating smoothly and stably. Our technical team will continue to monitor network performance closely to ensure ongoing service stability and reliability. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding throughout the recovery process. Thank you for your continued trust in IDCloudHost. --- [2026-10-05T08:47:41.017+07:00] (identified) Dear Valued Customers, We would like to inform you that we are currently experiencing an issue with our International Upstream Transit, which is affecting access to several of our services. Some services may be unreachable or experience connectivity issues from international networks, while access from several local Indonesian networks remains operational. Affected Services & Subnets: Console South (jkt01) [103.186.0.0/24 & 103.186.1.0/24] Console West (jkt03) [103.54.170.0/24] VPS General Purpose [103.146.202.0/24 & 103.146.203.0/24] Mitigation & Investigation: Our Network Engineering team is actively investigating the issue and coordinating closely with our international upstream provider to restore normal routing as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Further updates will be provided periodically as the investigation and recovery process progresses.

The recovery process has been completed, and all services are now operating normally. Our technical team has confirmed that the system is stable and service performance has returned to normal. We sincerely apologize for any inconvenience caused during this incident and greatly appreciate your patience and understanding throughout the recovery process. Thank you for your continued trust in IDCloudHost. --- [2026-09-30T11:16:26.067+07:00] (monitoring) The recovery process has been completed, and services are gradually returning to normal. Our technical team is currently monitoring the system to ensure overall stability and optimal performance. We will continue to monitor the services closely and provide further updates as necessary. --- [2026-09-30T10:46:51.193+07:00] (identified) Services are gradually recovering. However, some services may still experience reduced performance while the recovery process is ongoing. Our technical team continues to work on completing the recovery and restoring services to optimal performance. Further updates will be provided as the recovery progresses. --- [2026-09-30T10:19:15.149+07:00] (identified) The recovery process is ongoing. Approximately 60% of the storage services have been successfully restored, while the remaining 40% are still undergoing recovery. Our technical team continues to work on restoring the remaining services and is closely monitoring the overall system stability. Further updates will be provided as the recovery progresses. --- [2026-09-30T09:50:34.335+07:00] (identified) The issue affecting the Software Defined Storage component has been identified. Our technical team is currently performing a gradual service recovery. Approximately 30% of the storage services have been successfully restored manually, while the remaining services are still undergoing the recovery process. We are continuing to monitor the recovery closely and will provide further updates as progress is made. --- [2026-09-30T09:45:30.537+07:00] (investigating) We are currently reviewing a potential issue affecting the Software Defined Storage (SDS) component. Our technical team is conducting further checks to assess the situation. We will provide updates as more information becomes available.