Illumina Cloud Products Outage History

15 incidents recorded over the last 365 days, 14 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Illumina Cloud Products status99.91% uptime history

Every Recorded Illumina Cloud Products Incident

Illumina Cloud Products incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 16, 2026Illumina Connected Analytics Service DegradationThis incident has been resolved.8h 33mResolved
Aug 14, 2026Illumina Platform Auth Service Degradation - GlobalThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.1h 36mResolved
Jul 22, 2026Illumina Connected Insights - Access IssuesIssue has been resolved. There was a configuration issue which has been fixed now.55 minResolved
May 8, 2026Availability issues in us-east-1 region for BaseSpace Sequence HubFrom 4:47pm PDT to 6:50pm PDT we experienced an availability degradation due to an underlying AWS Availability Zone outage. We redeployed affected infrastructure outside of the AZ and recovered. Everything is now…3h 1mResolved
Apr 3, 2026Case Variant Tagging Performance for EmedgeneThis incident has been resolved.71h 43mResolved
Mar 25, 2026ICA Flow DegradationBetween 10:00 and 10:54 ICA Flow experienced a degradation that caused some Flow analyses to fail. We have identified all affected runs and will refund customers. Restarting runs should complete successfully.-285 minResolved
Mar 2, 2026Illumina Connected Analytics Service Degradation - UAEThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.40 minResolved
Mar 2, 2026ICA computation impacted all regionsWe have fully recovered and systems are operating normally. Customers should see runs process as they did before. There may be some delay for runs starting as queues are being drained, and we will continue to monitor…4h 28mResolved
Mar 2, 2026Illumina Connected Analytics Service Degradation - UAEThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.13 minResolved
Mar 1, 2026AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence HubWe are experience a full outage in the UAE due to multiple AWS Availability Zones being inaccessible due to the ongoing events in the region. We are actively monitoring this with our cloud provider, but will not recover…—Investigating
Mar 1, 2026BaseSpace Sequence Hub Service Degradation - UAEThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.21h 9mResolved
Jan 29, 2026Illumina Connected Insights Service Degradation - FrankfurtThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.4h 17mResolved
Jan 22, 2026Illumina Connected Insights Service Degradation - SeoulThis incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.1 minResolved
Dec 7, 2025Illumina Software LoginThis incident has been resolved.62h 23mResolved
Nov 6, 2025ICA Flow - Delayed downloads from limited FSx availabiltiyRegions with limited FSx availability will queue input downloads without fail.3h 4mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Illumina Cloud Products incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Illumina Cloud Products Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Illumina Cloud Products acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Illumina Cloud Products outage in this window ran 2d 23h, against a mean recovery of 14h. If you depend on Illumina Cloud Products in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.