Imprivata Outage History

35 incidents recorded over the last 365 days, 14 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Imprivata status100.00% uptime history

Every Recorded Imprivata Incident

Imprivata incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Nexus DegradationThis incident has been resolved.1h 17mResolved
Oct 29, 2026PAS UI Access AvailabilityRestarts have completed. Services in all cloud environments have returned to normal.2h 44mResolved
Oct 14, 2026Imprivata Enterprise Access Management Cloud Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Oct 6, 2026Nexus DegradationNexus operation is back to normal2h 10mResolved
Sep 11, 2026Mobile Access Management (GroundControl) - Maintenance EventThe scheduled maintenance has been completed.5h 0mScheduled
Sep 10, 2026Mobile Access Management (GroundControl) - Maintenance EventThe scheduled maintenance has been completed.5h 0mScheduled
Sep 8, 2026Mobile Access ManagementDuring scheduled database maintenance, a lock-intensive database change encountered normal production traffic and created a large queue of waiting requests. This caused database connections and resource usage to rise…1h 29mResolved
Sep 1, 2026Mobile Access Management (GroundControl) - Scheduled Maintenance EventThe scheduled maintenance has been completed.1h 0mScheduled
Aug 13, 2026Mobile Access Management (GroundControl) - Scheduled Maintenance Event (UAT)The scheduled maintenance has been completed.1h 28mScheduled
Jul 29, 2026Imprivata Enterprise Access Management Cloud Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 22, 2026Mobile Access Management - check-out and check-ins failingOn July 22, some customers experienced failed or delayed Mobile Access Management device workflows, including check-in, check-out, and passcode-related operations. The incident was caused by an unexpected database issue…1h 6mResolved
Jul 22, 2026Imprivata Cloud - Scheduled Maintenance on Cloud Token ServiceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 16, 2026Imprivata Cloud - Scheduled Maintenance on Cloud Token ServiceThe scheduled maintenance has been completed.8h 0mScheduled
Jun 27, 2026Nexus IssuesThe Nexus server experienced a memory-related issue that caused the service to become unavailable. Restarting the SecureLink Nexus service resolved the issue, and all connections were successfully restored. At this…1h 17mResolved
Jun 16, 2026Postponed: Imprivata Enterprise Access Management Cloud Scheduled MaintenanceMaintenance rescheduled1 minScheduled
Jun 16, 2026Cloud Platform Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 22, 2026Privilege Access Security Cloud Auto Upgrade Extended OutageDuring the PAS Cloud auto-upgrade window on May 21st, several customer instances incurred approximately one hour of downtime. This was root caused to a backend system resource issue by the on-call engineer. The on-call…-738 minResolved
May 19, 2026Mobile Access Management services unavailable for some customersOn May 19, 2026, some MAM server customers experienced degraded performance and intermittent workflow failures. The primary impact occurred between approximately 2:30 PM and 2:54 PM Eastern Time. Our investigation…28 minResolved
Apr 30, 2026Access Compliance SFTP MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Apr 28, 2026Mobile Access Management (GroundControl) - UK Maintenance EventThe scheduled maintenance has been completed.30 minScheduled
Apr 8, 2026SMS codes not being deliveredFollowing a routine update to our cloud services, SMS message delivery was disrupted for a portion of customers. The issue was caused by an incomplete update to our SMS provider settings, which left part of the…46 minResolved
Apr 4, 2026SMS one-time tokens are not being delivered to usersOur SMS vendor has resolved the issue, and SMS functionality has now been restored. We will continue to monitor the service to ensure stability.4h 3mResolved
Mar 19, 2026Cloud Platform Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Mar 18, 2026Cloud Platform Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Mar 18, 2026Imprivata Enterprise Access Management Cloud Scheduled MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 14, 2026Nexus Partial OutageThis incident has been resolved.45 minResolved
Jan 28, 2026Mobile Access Management (GroundControl) - Scheduled Maintenance EventThe scheduled maintenance has been completed.2h 20mScheduled
Jan 27, 2026Nexus UpgradeThe scheduled maintenance has been completed.30 minScheduled
Jan 20, 2026Access Compliance services unavailableServices continue to operate normally. We will post a Reason For Outage in the coming days. This incident is now closed.1h 36mResolved
Jan 20, 2026Imprivata Enterprise Access Management Cloud Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jan 6, 2026EAM Cloud Authentication IssuesImprivata Enterprise Access Management Remote Access and WebSSO functionality that was negatively impacted by the January 6th cloud update will now work as expected. The root cause for those issues were related to…1h 47mResolved
Jan 6, 2026Imprivata Enterprise Access Management Cloud Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Dec 23, 2025Nexus Connectivity Outage (Partial)This incident has been resolved.1h 30mResolved
Dec 23, 2025Nexus UpgradeThe scheduled maintenance has been completed.1h 0mScheduled
Nov 25, 2025Mobile Access Management (GroundControl) - Maintenance EventThe scheduled maintenance has been completed.15 minScheduled

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How to Read This Imprivata Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Imprivata acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Imprivata outage in this window ran 8h, against a mean recovery of 1h 35m. If you depend on Imprivata in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.