Infobip Outage History

200 incidents recorded over the last 365 days, 32 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Infobip status100.00% uptime history

Every Recorded Infobip Incident

Infobip incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Jan 8, 2027SSL certificate renewal of *.api-qa1.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe: - Start (UTC): 08 January 11:00 - End (UTC): 08 January 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Jan 8, 2027SSL certificate renewal of *.api-qa.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe: - Start (UTC): 08 January 11:00 - End (UTC): 08 January 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Jan 7, 2027SSL certificate renewal of *.api-hk1.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe: - Start (UTC): 07 January 11:00 - End (UTC): 07 January 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Jan 7, 2027SSL certificate renewal of api2.infobip.comWe will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe: - Start (UTC): 07 January 11:00 - End (UTC): 07 January 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Jan 7, 2027SSL certificate renewal of *.businessmessaging.co.ukWe will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe: - Start (UTC): 07 January 11:00 - End (UTC): 07 January 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Dec 31, 2026SSL certificate renewal of *.api-us3.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe: - Start (UTC): 31 December 11:00 - End (UTC): 31 December 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Dec 31, 2026SSL certificate renewal of *.mxtelecom.comWe will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe: - Start (UTC): 31 December 11:00 - End (UTC): 31 December 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Dec 31, 2026SSL certificate renewal of *.api-ny2.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe: - Start (UTC): 31 December 11:00 - End (UTC): 31 December 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Dec 31, 2026SSL certificate renewal of *.api-ae2.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe: - Start (UTC): 31 December 11:00 - End (UTC): 31 December 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Dec 30, 2026SSL certificate renewal of movistarsms.infobip-portal.comWe will be performing automatic renewal of our SSL certificate movistarsms.infobip-portal.com, timeframe: - Start (UTC): 30 December 11:00 - End (UTC): 30 December 17:00 SSL Certificate information: -…6h 0mScheduled
Dec 24, 2026SSL certificate renewal of *.api-tr1.infobip.comWe will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe: - Start (UTC): 24 December 11:00 - End (UTC): 24 December 17:00 SSL Certificate information: - Common Name…6h 0mScheduled
Nov 17, 2026United States - Planned Maintenance: Scheduled & Bulk MessagingWe will perform planned maintenance on the Bulk Scheduling Service database hosted in our United States data center during the maintenance window specified below. Preventive measures are in place to minimize impact…2h 0mScheduled
Nov 12, 2026Qatar - Planned Maintenance of Content Database InfrastructureWe will undergo routine patching of databases at the Qatar data center. The goal of this work is to keep our database infrastructure up to date and ensure the stability and optimal performance of the affected…6h 0mScheduled
Nov 12, 2026Multiple Locations - Planned Maintenance of Database InfrastructureThe scope of this maintenance has been revised to include only our Brazil and Canada data centers. The United States data center has been excluded from this operation.   Start (UTC): 12 November 2026 04:00 End (UTC)…4h 0mScheduled
Nov 11, 2026United States - Planned Maintenance of Database InfrastructureThis maintenance has been rescheduled to 11 November 2026. The scope and expected impact are unchanged. Start (UTC): 11 November 2026 08:00 End (UTC): 11 November 2026 12:00 Purpose: Database patching and maintenance4h 0mScheduled
Nov 11, 2026United States - Planned Maintenance of Database InfrastructureThe maintenance has been rescheduled to 11 November 2026. Brief interruptions of a few minutes may occur during individual database restarts, with no simultaneous disruption to multiple components. Start (UTC): 11…4h 0mScheduled
Nov 10, 2026Multiple Locations - Planned Maintenance of Database InfrastructureThe scope of this maintenance has been revised to include only our Mexico data center. The United States data center has been excluded from this operation.   Start (UTC): 10 November 2026 04:00 End (UTC): 10 November…4h 0mScheduled
Nov 10, 2026Global (Europe) - Planned Maintenance of Content Database InfrastructureWe will be performing planned maintenance on database infrastructure supporting content-related services at our Global (Europe) data centers. The goal of this work is to migrate the underlying database to an upgraded…1h 0mScheduled
Nov 9, 2026Pakistan - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…3h 0mScheduled
Nov 9, 2026United States - Planned Maintenance of Advanced Analytics DatabaseWe will be performing maintenance on the database infrastructure supporting Advanced Analytics at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more…1h 0mScheduled
Nov 6, 2026Global (Europe) - Emergency Maintenance of Network InfrastructureThe emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled: New start (UTC): 06 November 2026 21:00 New end (UTC): 07 November 2026 03:00 Purpose: Emergency network…6h 0mScheduled
Nov 5, 2026EU Region-locked - Planned Maintenance of Network InfrastructureThe scope of this maintenance has been revised to include only our EU Region-locked. The Global (Europe) data center has been excluded from this operation. Start (UTC): 05 November 2026 22:00 End (UTC): 06 November…4h 0mScheduled
Nov 5, 2026Multiple Locations - Planned Maintenance of Database InfrastructureThe scope of this maintenance has been revised to include only our Saudi Arabia (KSA) and United Arab Emirates (UAE) data centers. The Global (Europe) data center has been excluded from this operation. Start (UTC): 05…4h 0mScheduled
Nov 5, 2026India - Planned Maintenance of Network Infrastructure Part 2We will be performing the second phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures…5h 0mScheduled
Nov 5, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at India and Indonesia data centers. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may…4h 0mScheduled
Nov 5, 2026United States - Planned Maintenance of Customer Portal Database InfrastructureWe will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our United States data center. The goal of this work is to migrate the…1h 0mScheduled
Nov 5, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the following data centers: United States and Brazil. During this activity you may experience brief service interruptions for components listed in the section below…4h 0mScheduled
Nov 4, 2026Global (Europe) - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the Global (Europe) data center. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may…4h 0mScheduled
Nov 4, 2026Multiple Locations - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 4, 2026Multiple Locations - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance. Preventive…2h 0mScheduled
Nov 4, 2026Multiple Locations - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 4, 2026Indonesia - Issues with file processing in multiple servicesWe experienced an incident on our platform affecting multiple services on our Indonesia data center. During the incident timeframe, you may have observed difficulty uploading, downloading and deleting files utilized in…0 minResolved
Nov 4, 2026Pakistan - General connectivity degradationThis is to inform you that the issue is no longer present as the affected services recover to their full functionality. It was concluded that the cause of the issue was networking and connectivity issues. Start (UTC)…21 minResolved
Nov 3, 2026Multiple Locations - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 3, 2026Multiple Locations - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance. Preventive…2h 0mScheduled
Nov 3, 2026India - Planned Maintenance of Network Infrastructure Part 1We will be performing the first phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have…5h 0mScheduled
Nov 3, 2026Multiple Locations - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Nov 3, 2026United States - MMS service degradationThe issue affecting the MMS service has been resolved. We're no longer observing errors affecting request processing. During the affected period, you may have experienced submission timeouts and rejections when using…4h 14mResolved
Nov 3, 2026United States - Planned Maintenance of Database InfrastructureWe will be performing maintenance on the database infrastructure supporting SMS and Signals services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more…1h 0mScheduled
Nov 3, 2026United States - Planned Maintenance of Database InfrastructureWe will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance. Preventive measures have been implemented to minimize any…1h 0mScheduled
Nov 3, 2026EU Region-locked - Planned Maintenance of Content Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Nov 2, 2026Multiple Locations - Salesforce Marketing Cloud Service DegradationThe issue affecting the Salesforce Marketing Cloud integration has been resolved. During the incident, you may have experienced issues with creating new Journeys; message delivery for existing journeys was not…55 minResolved
Nov 2, 2026EU Region-locked - Planned Maintenance of Customer Portal Database InfrastructureWe will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our EU Region-locked data center. The goal of this work is to migrate the…1h 0mScheduled
Nov 2, 2026United States - Planned Maintenance of Customer Profiles and Integrations Database InfrastructureWe will be performing maintenance on database infrastructure supporting Click to Chat, Integrations, and Customer Profiles for AgentOS hosted at our United States data center. The goal of this work is to migrate the…1h 0mScheduled
Oct 31, 2026Global (Europe) - Partial Packet LossThe issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered. Start time (UTC): 31 October 2026…7 minResolved
Oct 30, 2026United States - Planned Maintenance of Database InfrastructureWe will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance. Preventive measures have been implemented to…1h 0mScheduled
Oct 29, 2026Vietnam - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance. Preventive measures have been…2h 0mScheduled
Oct 29, 2026Global (Europe) - Zalo service degradationThe issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have experienced processing delays for inbound Zalo traffic. Start (UTC): 29 October 2026…1h 9mResolved
Oct 29, 2026SSL certificate renewal of *.messaging-service.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026SSL certificate renewal of *.api-in.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026SSL certificate renewal of *.api-id.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026SSL certificate renewal of *.api-br.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026SSL certificate renewal of *.api-hk.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026SSL certificate renewal of *.api-sg.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 29, 2026United States - Planned Maintenance of Answers and Knowledge Base Database InfrastructureWe will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an…1h 0mScheduled
Oct 29, 2026United States - Planned Maintenance of AI Agents ServiceWe will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service. During the maintenance…1h 0mScheduled
Oct 29, 2026Vietnam - Multiple services degradationThe incident affecting SMS and Zalo traffic has been resolved. During the incident, you may have experienced traffic processing issues. Start time (UTC): 29 October 2026, 01:00 End time (UTC): 29 October 2026…21 minResolved
Oct 28, 2026Global (Europe) - Emergency Maintenance of Network InfrastructureWe will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance. Preventive measures have been…7h 0mScheduled
Oct 28, 2026United States - HTTP API DegradationThis is to inform you that the degradation affecting our HTTP API services has been resolved. We're no longer observing errors affecting request processing. During the affected period, customers may have experienced…27 minResolved
Oct 28, 2026SSL certificate renewal of *.api-se1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 28, 2026United States - Planned Maintenance of Integrations DatabaseWe will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more…1h 0mScheduled
Oct 27, 2026Multiple Locations - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 27, 2026Global (Europe) - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance. Preventive measures…2h 0mScheduled
Oct 27, 2026United States - Planned Maintenance of Database infrastructureWe will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded…1h 0mScheduled
Oct 26, 2026Global (Europe) - Emergency Maintenance of Network InfrastructureWe will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance. Preventive measures have been…6h 0mScheduled
Oct 26, 2026SSL certificate renewal of api3.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 26, 2026SSL certificate renewal of *.call-link.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 26, 2026SSL certificate renewal of api-in.bsmart.inMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 26, 2026SSL certificate renewal of *.mms.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 26, 2026United States - Planned Maintenance of Moments Database InfrastructureScheduled maintenance is still in progress. We will provide updates as necessary.1h 0mScheduled
Oct 26, 2026United States - Planned Maintenance of Database InfrastructureScheduled maintenance is still in progress. We will provide updates as necessary.1h 0mScheduled
Oct 23, 2026Global (Europe)- Conversations Slowness and ErrorsA noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been…53 minResolved
Oct 23, 2026SSL certificate renewal of *.api-han.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 23, 2026SSL certificate renewal of *.api-my1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 23, 2026SSL certificate renewal of *.api-sg1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 23, 2026SSL certificate renewal of *.api-sp3.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 23, 2026SSL certificate renewal of *.api-us2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 23, 2026United States - Moments service degradationThe issue has been successfully resolved and the service is once again operational. During the below timeframe you may have observed processing delays for Flow events or traffic processed within Flows, and issues when…5 minResolved
Oct 23, 2026United States - SMPP service degradationThe issue has been successfully resolved and the SMPP service is once again fully operational. During the specified timeframe, customers connecting to United States SMPP endpoints may have observed issues when…21 minResolved
Oct 23, 2026United States - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 23, 2026United States - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.3h 0mScheduled
Oct 22, 2026Global (Europe) - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.3h 0mScheduled
Oct 22, 2026SSL certificate renewal of *.api-sa3.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of *.api-id1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of *.email-api.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of api-vn.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of *.email-api-us.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of *.email-api-in.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026SSL certificate renewal of api-za.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 22, 2026Multiple Locations - Customer Portal Login Service DegradationThe issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login1h 16mResolved
Oct 22, 2026United States- Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 22, 2026United States - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 22, 2026United States - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.3h 0mScheduled
Oct 22, 2026United States - Emergency Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 21, 2026India - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 21, 2026EU Region-locked - Emergency Maintenance of Broadcast Database InfrastructureWe will be performing emergency maintenance on the database infrastructure supporting Broadcast services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded…1h 0mScheduled
Oct 21, 2026United States - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 20, 2026Vietnam - General service degradationThe issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October…17h 49mResolved
Oct 20, 2026SSL certificate renewal of *.api-sa2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 20, 2026United States - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 20, 2026United States - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 20, 2026EU Region-locked - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Oct 20, 2026United States - Multiple Service DegradationThe issue has been successfully resolved, and the service is once again fully operational. Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53 Impact: The incident caused delays in inbound message…16 minResolved
Oct 20, 2026Global (Europe) - Planned Maintenance of Voice InfrastructureMaintenance will begin as scheduled in 60 minutes.5h 0mScheduled
Oct 19, 2026Smpp System down For Accounts Located In The Us Infrastructure.The incident has been resolved. Start time (UTC): 19-10-2026 17:00 End time (UTC): 20-10-2026 00:30 Impact: Message submission and processing failures1h 37mResolved
Oct 19, 2026EU Region-locked - Multiple Service DegradationWe experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or…0 minResolved
Oct 19, 2026United States - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 18, 2026Global (Europe) - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Oct 16, 2026SSL certificate renewal of *.api-kz1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 16, 2026SSL certificate renewal of *.api-jb.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 16, 2026Colombia - Voice Service DistruptionWe experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail. Start (UTC): 16-10-2026 05:02 End (UTC): 16-10-2026 05:09 Impact: During this period, you may have experienced…0 minResolved
Oct 15, 2026Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2Maintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Oct 15, 2026United States - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…3h 0mScheduled
Oct 14, 2026Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below. During the maintenance window, we expect a brief…2h 0mScheduled
Oct 13, 2026Pakistan - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.3h 0mScheduled
Oct 13, 2026Pakistan - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…3h 0mScheduled
Oct 13, 2026India - Planned Maintenance of Bulk Scheduling ServiceMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Oct 8, 2026Qatar - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at our Qatar data center. During this activity, you may experience brief service interruptions for components listed in the section below. Component downtime may occur…6h 0mScheduled
Oct 8, 2026India - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 8, 2026South Africa - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…2h 0mScheduled
Oct 8, 2026SSL certificate renewal of *.api-hk2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 8, 2026Europe (Global) and Europe Region-locked - Planned maintenance of Customer Profiles (CDP)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 8, 2026India - Degradation of Conversations ServicesThe issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon…34 minResolved
Oct 8, 2026Brazil - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain. During this activity you may experience brief service interruptions for components listed…4h 0mScheduled
Oct 7, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain. During this activity you may experience brief service interruptions for components listed…4h 0mScheduled
Oct 7, 2026India - Planned Maintenance of Network Infrastructure Part 2We will be performing planned second part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…3h 0mScheduled
Oct 7, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific…4h 0mScheduled
Oct 7, 2026SSL certificate renewal of *.api.infobip.netMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Oct 7, 2026Global (Europe) and EU Region-locked - Planned Maintenance of RCS Sender Management Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 7, 2026Global (Europe) - Planned Maintenance of AI Agents ServiceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 7, 2026United States - Planned Maintenance of Database InfrastructureWe will be conducting routine database patching at our United States data center within the specified time-frame. During this activity you may experience brief service interruptions for features related to US Sender…4h 0mScheduled
Oct 7, 2026Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast ServicesThe issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays…1h 24mResolved
Oct 7, 2026Indonesia - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026United States - Planned Maintenance of Database InfrastructureWe will undergo routine database patching at our United States data center. During this activity, you may experience brief service interruptions for components listed in the section below. Component downtime may occur…4h 0mScheduled
Oct 7, 2026Global (Europe) - Emergency Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 6, 2026Multiple Location - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the Global (Europe), Europe region locked and South Africa data centers. During this activity, you may experience brief service interruptions for components listed in the…4h 0mScheduled
Oct 6, 2026Global (Europe) - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 6, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will be conducting a routine patching of databases at our Malaysia, Indonesia and Hong Kong data centers. During this process, you may experience brief service disruptions in the components listed below. Downtime…4h 0mScheduled
Oct 6, 2026Global (Europe) - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 6, 2026EU Region-locked - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 6, 2026United States - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific…4h 0mScheduled
Oct 5, 2026India - Planned Maintenance of Network Infrastructure Part 1We will be performing planned first part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been…3h 0mScheduled
Oct 5, 2026EU Region-locked - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 3, 2026Saudi Arabia - Customer Portal Services DegradationThe connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We…23 minResolved
Oct 2, 2026EU Region-locked - Planned Maintenance of Database InfrastructureWe will undergo routine patching of database at our EU Region-locked data center. During this activity you may experience brief service interruptions for Moments service, which is listed in the section below. Component…1h 0mScheduled
Oct 1, 2026EU Region-locked - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 1, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the following data centers: United Arab Emirates, Saudi Arabia, Great Britain, Pakistan, EU Region-locked, Global (Europe), South Africa. During this activity you may…4h 0mScheduled
Oct 1, 2026India - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 1, 2026India and Indonesia - Planned Maintenance of Database InfrastructureWe will be conducting a routine patching of databases at our India and Indonesia data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a…4h 0mScheduled
Oct 1, 2026Multiple Locations - Portal Payments Service DegradationWe experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start…0 minResolved
Oct 1, 2026EU Region-locked - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 1, 2026Global (Europe) - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 1, 2026Singapore - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 1, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at our Brazil and United States data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a…4h 0mScheduled
Sep 30, 2026EU Region-locked – Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 29, 2026Multiple Locations - Planned Maintenance of Database InfrastructureWe will undergo routine patching of databases at the following data centers: EU Region-locked, Great Britain, Pakistan, Qatar, and Turkey. During this activity you may experience brief service interruptions for…4h 0mScheduled
Sep 29, 2026EU Region-locked - Planned Maintenance of Database InfrastructurePlease note that we’ll need to extend the originally estimated end time of this maintenance due to prolonged work on the database infrastructure. We apologies for the inconvenience and will keep you updated.1h 0mScheduled
Sep 28, 2026Global (Europe) - Data Center Throughput TestScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api-us.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api-in2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.openmarket.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api-ua1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api-eu2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api-eu1.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 27, 2026SSL certificate renewal of *.api.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 26, 2026United States - Emergency maintenance of Voice numbers and SIP trunk infrastructureMaintenance will begin as scheduled in 60 minutes.5h 0mScheduled
Sep 25, 2026Multiple Locations - Multiple services degradationThis is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or…12 minResolved
Sep 24, 2026United States - Data Center Throughput TestMaintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Sep 23, 2026United Arab Emirates - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Sep 22, 2026Singapore - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Sep 22, 2026Global (Europe) - Planned Maintenance of Database InfrastructureMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Sep 22, 2026Brazil - Planned Maintenance of Network InfrastructureMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Sep 21, 2026Global (Europe) - Planned Maintenance of Database InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 19, 2026India - WhatsApp Template Service DegradationThe issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing…20 minResolved
Sep 18, 2026India - Planned Disaster Recovery TestMaintenance will begin as scheduled in 60 minutes.148h 0mScheduled
Sep 17, 2026Pakistan - Portal login degradation and Customer Portal service intermittentThe connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned…2h 24mResolved
Sep 17, 2026SSL certificate renewal of *.api-ca2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 17, 2026SSL certificate renewal of *.api-ca.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 16, 2026India - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented…5h 0mScheduled
Sep 16, 2026SSL certificate renewal of *.infobip.netMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 15, 2026Multiple Locations - Customer Portal service degradationThe incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.26 minResolved
Sep 14, 2026Ukraine - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 11, 2026Saudi Arabia - Conversations service degradationWe had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center. The incident affected several Conversations-related features, including SLA updates, workflows…0 minResolved
Sep 10, 2026India - Planned Maintenance of Network InfrastructureDue to needed coordination with data center provider, this maintenance has been postponed to a new date. Start (UTC): 16 September 2026 20:00 End (UTC): 17 September 2026 01:00 Purpose: Network infrastructure upgrade…148h 0mScheduled
Sep 10, 2026India - Planned Maintenance of Network InfrastructureWe will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented…5h 0mScheduled
Sep 10, 2026Malaysia - Planned Maintenance of Network InfrastructureVerification is currently underway for the maintenance items.3h 0mScheduled
Sep 10, 2026SSL certificate renewal of *.businessmessaging.co.ukCertificate renewal in progress6h 0mScheduled
Sep 10, 2026United Arab Emirates - WhatsApp traffic degradationThe issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have…1h 49mResolved
Sep 9, 2026SSL certificate renewal of api2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 9, 2026Global (Europe) - WhatsApp Template creation issuesWe experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08…0 minResolved
Sep 8, 2026Global (Europe)- WhatsApp Template creation incidentWe experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) data center, which caused failures on the processing of this service. Start (UTC): 9-8-2026 6:23 End (UTC): 9-8-2026…-526 minResolved
Sep 8, 2026Multiple Locations - Customer Portal login degradationThe incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.21 minResolved
Sep 4, 2026Multiple Locations–Email Service DegradationThis is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing…2h 30mResolved
Sep 4, 2026Multiple Locations - Email service degradationThis is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may…1h 52mResolved
Sep 3, 2026SSL certificate renewal of *.api-ae2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 3, 2026SSL certificate renewal of *.api-ny2.infobip.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 3, 2026SSL certificate renewal of *.mxtelecom.comMaintenance will begin as scheduled in 60 minutes.6h 0mScheduled
Sep 3, 2026Canada - Planned Maintenance of Network InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled

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How to Read This Infobip Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Infobip acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Infobip outage in this window ran 6d 4h, against a mean recovery of 4h 53m. If you depend on Infobip in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.