Is Infobip Down?

The incident was resolved after our Engineering team implemented the required corrective measures. During the period below, you may have experienced difficulties accessing and using our Customer Portal on Pakistan. Start time (UTC): 09-11-2026 14:16 End time (UTC): 09-11-2026 14:28 --- [2026-11-09T14:39:56.598Z] (identified) Our Portal on Pakistan has been identified as unavailable. Currently, we are working on a fix that will resolve the observed challenge.

During the affected period, you may have experienced dropped SMPP connections and difficulties establishing new binds. The incident has been resolved, and services have been operating normally since. Start (UTC): 09 November 2026 07:31 End (UTC): 09 November 2026 08:00

We will be performing planned maintenance on database infrastructure supporting content-related services at our Global (Europe) data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window: 1. Voice: Processing of new voice recordings may be delayed, and downloading or deleting recordings may be unavailable. 2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail. 3. Broadcast (inside Moments module): Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch. 4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. Duplicating stored content may be unavailable, and extending content lifetime in the email content editor or the expiry of published landing pages may fail. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available. 5. Other products: Media uploads for OTT channels (Zalo, Viber, Telegram) and MMS will be accepted, with the upload metadata appearing once the database recovers. Start (UTC): 10 November 2026 03:00 End (UTC): 10 November 2026 04:00 Purpose: Database migration and infrastructure maintenance

The scope of this maintenance has been revised to include only our Mexico data center. The United States data center has been excluded from this operation.   Start (UTC): 10 November 2026 04:00 End (UTC): 10 November 2026 08:00 Purpose: Database patching and maintenance --- [2026-10-28T07:32:33.568Z] (scheduled) The database patching at our United States and Mexico data centers has been postponed to a new maintenance window. The scope of the work and the expected service behavior remain unchanged, with the revised schedule below. New start (UTC): 10 November 2026 04:00 New end (UTC): 10 November 2026 08:00 Purpose: Database patching and maintenance --- [2026-10-21T10:02:43.111Z] (scheduled) We will be conducting routine database patching at our United States and Mexico data centers. During this process, you may experience brief disruptions in operation of services corresponding to the components listed below. The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. This patching is essential to keep our databases up-to-date and ensure they operate at peak performance. Start (UTC): 03 November 2026 04:00 End (UTC): 03 November 2026 08:00 Purpose: Database patching and maintenance