Intercom Outage History

46 incidents recorded over the last 365 days, 46 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Intercom status100.00% uptime history

Every Recorded Intercom Incident

Intercom incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 19, 2026Issues with Shopify integrationThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still…33 minResolved
Aug 3, 2026Inbox experience degraded performance Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load…5h 41mResolved
Jul 15, 2026Fin slownessFin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region.23 minResolved
Jul 10, 2026Elevated errors affecting Helpdesk and FinThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…23 minResolved
Jun 24, 2026iOS users facing issues logging into FinThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…53 minResolved
Jun 23, 2026Help Center issues in Australia hosting regionThe issues with the Help Center in the Australian region are resolved. Apologies for the disruption.3h 10mResolved
Jun 12, 2026Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)Meta services are back up and running, and we’ve caught up on queued messages.4h 42mResolved
Jun 11, 2026Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regionsFor EU customers between 09:34 - 10:18UTC, and AU customers between 09:36 - 10:06UTC Mobile SDK endpoints and mobile push were impaired. This issue should now be resolved and all services are restored to normal…39 minResolved
Jun 10, 2026Login issuesOpen browser tabs with old logins to the Intercom app may be causing ongoing login/logout churn - closing old tabs or restarting web browser will prevent this from happening.2h 56mResolved
Jun 1, 2026Degraded Performance Across Fin and Inbox ServicesOn June 1, 2026, between approximately 11:08 UTC and 13:24 UTC, a small subset of customers experienced degraded performance across Fin and Inbox. During this period, affected customers may have experienced inbox…2h 19mResolved
May 21, 2026Stale reporting dataThe issue is resolved, reporting data is up to date.8h 16mResolved
May 20, 2026Images not loading in the inboxThe issue is resolved.1 minResolved
Apr 30, 2026Investigating: Compromised version of intercom-client npm package and intercom-php **Resolved** We're closing this incident. On April 30, 2026 an attacker published malicious versions of intercom-client (v7.0.4) and intercom-php (v5.0.2). Both were removed from distribution within hours of discovery…930h 55mResolved
Apr 27, 2026Errors on the REST API in AustraliaOn April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout…1h 8mResolved
Apr 21, 2026Fin is experiencing issuesThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…1h 36mResolved
Apr 21, 2026Fin AI Agent Degraded On April 21, 2026, between 09:57 UTC and 10:24 UTC, Fin was unable to reliably respond to customer conversations in the EU region. The issue has now been resolved and Fin is operating as expected. We will follow up…-49 minResolved
Apr 15, 2026Fin is experiencing issuesThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…31 minResolved
Apr 14, 2026Fin is experiencing issuesThe issue affecting Fin AI Agent and Fin Voice in the US region has been resolved. All services are operating normally. **What happened:**  Between 11:18 and 12:20 UTC on April 14, 2026, a database issue prevented…3h 28mResolved
Apr 11, 2026Elevated 5xx errors on Help CenterThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…0 minResolved
Apr 8, 2026Email Forwarding is experiencing difficulties Between ~18.00 - ~23.00 UTC on the 8th April, a subset of customers experienced intermittent issues with email forwarding in the Intercom Inbox. During the incident Google has an incident open related to delivery issue…13h 12mResolved
Mar 30, 2026Conversations API: Elevated errors and latencyWe experienced elevated errors and latency on the Conversations API, specifically with the search method. The impact occurred between 11.47 UTC and 12.18 UTC. Please don’t hesitate to reach out to…-4 minResolved
Mar 29, 2026Elevated 5xx errors on Help CenterWe experienced elevated 5xx errors with our help center product between 05.43 UTC to 06.04 UTC. The issue has been resolved and all functionality should be back to normal. Please don’t hesitate to reach out to…-6 minResolved
Mar 20, 2026Increased errors and latency with InboxThis issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re…1h 9mResolved
Mar 20, 2026Errors in the European Hosting RegionThis issue should now be resolved and all services are restored to normal functionality.16 minResolved
Mar 20, 2026Delayed update to Reports in the EU hosting regionReporting data is back up to date.4h 20mResolved
Mar 16, 2026Intercom Inbox is experiencing difficultiesThis incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.1h 59mResolved
Mar 16, 2026Slowness and errors in Inbox translations in the European hosting region1h 8mResolved
Mar 11, 2026Attachments using the Android SDK not working2h 39mResolved
Mar 10, 2026Errors when accessing some articles-40 minResolved
Mar 6, 2026Increased errors and latency with the Helpdesk-17 minResolved
Mar 5, 2026Workflows and Reporting experiencing issues with Conversation Attributes1h 5mResolved
Mar 4, 2026Helpdesk functionality degraded -29 minResolved
Mar 3, 2026Delays in conversation processing1h 3mResolved
Mar 3, 2026Fin experiencing delays-21 minResolved
Feb 27, 2026Inbound Phone calls not routing to Teammates-27 minResolved
Feb 27, 2026Fin Performance Degradation44 minResolved
Feb 24, 2026Delays in sending emails from Intercom18 minResolved
Feb 8, 2026Latency in the inbox for a subset of customers-16884 minResolved
Feb 6, 2026Whatsapp inbound customers experiencing intermittent issues sending media files46h 8mResolved
Jan 30, 2026Customers experiencing connection issues to the WhatsApp channel 40 minResolved
Jan 30, 2026Delayed and Blocked Email Sending to Yahoo email address1h 30mResolved
Jan 29, 2026Fin for Salesforce Errors58 minResolved
Jan 29, 2026Customers and teammates are currently unable to make or receive phone calls.10 minResolved
Jan 25, 2026Increased Error Rates and Latencies-17 minResolved
Jan 20, 2026WhatsApp Messages with Media not received2h 57mResolved
Jan 10, 2026Intercom is down in the EU31 minResolved

How to Read This Intercom Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Intercom acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Intercom outage in this window ran 38d 18h, against a mean recovery of 1d 5h. If you depend on Intercom in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.