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Is Intercom Down?

CommunicationLive status, outages, and incident history

No. Intercom is up right now.

Every monitored Intercom system is operational as of August 24, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive, rechecked every 60s
Start monitoring IntercomOfficial Intercom status page
How we know: the official Intercom status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Intercom Component Status

The main Intercom systems on this page. All 16 are operational right now.

16operational
Apps and Integrations
Operational
Copilot
Operational
Fin AI Agent
Operational

13 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Help Center, Inbox, Knowledge Hub, Mobile Messenger, Omnichannel, Other, Outbound, Phone, Reporting, REST API, Tickets, Web Messenger, and 1 more.

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Component statuses may change independently during partial outages.

Recent Intercom Outages & Incidents

Incident history from the official Intercom status page, including resolution updates.

Issues with Shopify integrationResolved Aug 19, 2026 · 33 minResolved

This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour. --- [2026-08-19T23:40:39Z] (monitoring) We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery. --- [2026-08-19T23:12:02Z] (investigating) We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

Inbox experience degraded performance Resolved Aug 3, 2026 · 5h 41mResolved

Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour --- [2026-08-03T16:18:58Z] (monitoring) We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. --- [2026-08-03T15:17:29Z] (investigating) We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as  we have more information. --- [2026-08-03T14:22:24Z] (investigating) We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

Fin slownessResolved Jul 15, 2026 · 23 minResolved

Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region. --- [2026-07-15T15:21:57Z] (identified) We're investigating Fin being slower than usual to answer questions, in the USA hosting region.

Intercom Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Intercom incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
May 26100.00% averageAug 24

Going further back: Intercom uptime by month and every recorded Intercom outage.

Live Intercom Outage Reports

Problems reported by engineers using Intercom. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Intercom problems reported yet.

Something wrong with Intercom on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Intercom

Intercom is the AI-powered customer communications platform providing live chat, help desk, product tours, and customer engagement tools for 25,000+ businesses. Intercom outages disrupt customer support operations and in-app messaging. Track Intercom status and outages here.

Over the past 30 days, PulsAPI has measured Intercom uptime at 100.00%. Response times, incident history, and SLA tracking for Intercom are available on the PulsAPI dashboard.

Intercom Status FAQ

Is Intercom down right now?

PulsAPI checks Intercom every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Intercom status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Intercom is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Intercom recovers.

How do I check Intercom uptime history?

PulsAPI tracks Intercom uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Intercom.

How fast does PulsAPI detect Intercom outages?

PulsAPI polls the official Intercom status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Intercom components?

Yes. PulsAPI monitors 16 individual Intercom components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Intercom goes down?

Yes. Create a PulsAPI account and subscribe to Intercom. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Intercom status changes.

How do I report an issue with Intercom to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Intercom problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Intercom?

Yes. PulsAPI's Starter plan includes up to 25 monitored services with Slack and email alerts, and the 30-day free trial requires no credit card. You can monitor Intercom alongside up to 24 other services at pulsapi.com/signup.

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