Is iplicit Down?

Email services are improving as Microsoft progresses recovery from the earlier outage. We are seeing increasing numbers of emails being successfully delivered, although delays may continue while outstanding email backlogs are processed. We will continue to monitor the service as recovery progresses. --- [2026-11-13T11:12:45.946Z] (investigating) We are continuing to investigate this issue. --- [2026-11-13T11:12:24.486Z] (investigating) Microsoft is currently experiencing a widespread service disruption affecting Outlook and Exchange Online, resulting in issues accessing and sending emails. iplicit remains operational. However, functionality that relies on email may be affected: • Sending emails: Sales invoices, authorisation notifications and other emails sent through Microsoft 365 accounts may fail. You can check the Email log and Communication log in iplicit (Settings > Email & Communications) to identify failed messages. We are checking whether failed messages will need to be resent once Microsoft's services are restored, and will confirm here. • Receiving emails from iplicit: Emails sent to mailboxes on Outlook or Microsoft 365 may be delayed or fail to arrive, including verification codes and password reset emails. If you have phone or authenticator app verification set up, please use that to sign in. • AP Automation: Invoices sent or forwarded from Microsoft 365 mailboxes may be delayed in reaching your AP Automation mailbox. Email delivery may be affected differently depending on how your organisation's email account is configured. Emails sent through Microsoft 365 accounts may fail at the point of sending. Emails sent successfully through other providers may still experience delivery delays when the recipient uses Microsoft-hosted email. We recommend checking the Email and Communication logs for important messages, particularly sales invoices and authorisation notifications. We are investigating whether affected messages will require resending once Microsoft's services are restored. Our Support team is also currently unable to reliably receive emails. If you require assistance, please contact Support via in-app chat, or by telephone on 020 3900 2391 rather than by email. We are monitoring the situation and will provide further updates as services are restored. We apologise for any inconvenience.

Closing this status update. --- [2026-10-22T13:25:11.060Z] (monitoring) On 21 October 2026, critical security vulnerabilities in the PHP programming language were made public. Known as “PHP2Shell”, they are tracked as CVE-2026-109618 and CVE-2026-109619. The UK National Cyber Security Centre (NCSC) has issued guidance asking organisations to find and update any systems that use PHP. We have completed an assessment. The iplicit platform is not built on PHP, so the platform and your data are not affected by these vulnerabilities. We have also reviewed the sub-processors that support our service. Each has confirmed that their services handling iplicit customer data are not affected. You don’t need to do anything, and the iplicit service is running normally. We take the security of your data seriously and follow ISO 27001 practices. We will keep monitoring NCSC guidance and update this notice if anything changes. If you have questions, please contact our Support team in the usual way.