Is Bitvavo Down?

Due to an incident the Portfolio charts and PnL calculations did not take all trades into consideration. The issue is fixed, Portfolio charts and PnL should reflect correct figures. --- [2026-11-06T12:03:02Z] (identified) Due to an ongoing incident the Portfolio charts and PnL calculations do not reflect the actual status and new trades are not taken into consideration.

Deposits and withdrawals are fully operational again, and all queued transfers have been processed. If a transfer needs a manual review, we’ll contact you by email. We apologize for the delay and any inconvenience this caused. --- [2026-11-07T10:21:31Z] (monitoring) Our external provider’s service has been restored, and **crypto deposits and withdrawals are being processed automatically again**. We’re now working through the queued transfers. Because of the backlog, it may take some time before every transfer is completed. A small number of transfers may need an extra manual review, and we’ll contact you directly if yours does. Your funds remain safe. You don’t need to do anything or send a transfer again. Thank you for your patience over the past few days. Next update by 14:00 CET, or sooner once the backlog has cleared. --- [2026-11-07T09:18:27Z] (monitoring) Most crypto deposits and withdrawals are being processed normally. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The delay is caused by an outage at an external provider we use for the automated mandatory checks that every crypto transfer must go through. While we wait for their service to come back, our teams are checking the queued transfers manually, to the same security standards. This takes more time, which is why some transfers are taking longer to complete. Your funds remain safe. Queued transfers will be processed as soon as they’ve been checked, so you don’t need to do anything or try again. We’re sorry for the long wait and thank you for your patience. Next update by 10:00 CET tomorrow, or sooner if there’s meaningful progress. --- [2026-11-06T19:31:56Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven't used with Bitvavo recently, are still queued. The fix from our third-party provider is still taking longer than expected. We're working closely with them, and are exploring additional options to get the queued transfers processed as soon as possible. Your funds remain safe. All queued transfers will be processed automatically, so you don't need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 10:00 CET tomorrow. --- [2026-11-06T15:28:59Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven't used with Bitvavo recently, are still queued. The fix from our third-party provider is still taking longer than expected. We're working closely with them, and are exploring additional options to get the queued transfers processed as soon as possible. Your funds remain safe. All queued transfers will be processed automatically, so you don't need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by **19:00 CET**, or sooner if anything changes. --- [2026-11-06T13:04:13Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The fix from our third-party provider is taking longer than expected. We’re working closely with them to get it in place as soon as possible. Your funds remain safe. All queued transfers will be processed automatically once the fix is in place, so you don’t need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 16:00 CET, or sooner if anything changes. --- [2026-11-06T12:56:16Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The fix from our third-party provider is taking longer than expected. We’re working closely with them to get it in place as soon as possible. Your funds remain safe. All queued transfers will be processed automatically once the fix is in place, so you don’t need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 16:00 CET, or sooner if anything changes. --- [2026-11-05T21:02:36Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. We now expect a fix to take effect **tomorrow, 6 November, at around 12:00 CET**. All remaining queued transfers will then be processed automatically. You don’t need to do anything or try again. Your funds remain safe. We apologize that this is taking longer and thank you for your patience. Next update by **09:00 CET tomorrow**, or sooner if anything changes. --- [2026-11-05T17:22:20Z] (monitoring) Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued due to the issue we are experiencing Full recovery is taking longer than we hoped, and it may not be complete by the end of today. **Your funds remain safe, and queued transfers will be processed automatically, so there’s no need to try again**. We apologize for the inconvenience. Next update by **21:00 CET**, or sooner if anything changes. --- [2026-11-05T14:48:52Z] (monitoring) Most queued crypto deposits and withdrawals have now been processed, and we’re still working through the rest. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. We still expect deposits and withdrawals to be fully operational again by the end of today. Your funds remain safe, and queued transfers will be processed automatically, so there’s no need to try again. Thank you for your patience. Next update by **18:00 CET**, or sooner once everything is back to normal. --- [2026-11-05T07:31:48Z] (monitoring) Many crypto deposits and withdrawals are being processed, and our teams have been working through the queue overnight. Full recovery is taking longer than we expected this morning. We now expect all deposits and withdrawals to be fully operational again **by the end of today, 5 November**. Until then, some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, may stay queued. They’ll be processed automatically, so there’s no need to try again. **Your funds remain safe.** We apologise this is taking longer and thank you for your patience! Next update by **14:00 CET**, or sooner once everything is back to normal. --- [2026-11-04T22:26:22Z] (monitoring) Many crypto deposits and withdrawals are being processed again, but not all of them yet. Some transfers, especially those to or from addresses you haven’t used with Bitvavo, will stay queued for longer. We expect everything to be fully back to normal by **10:00 CET tomorrow at the earliest.** Our teams will keep working through the night to clear the queue. Your funds remain safe. Every queued transfer will be processed automatically, so there’s no need to try again. Thank you for your patience while we work on this. Next update by **09:00 CET**, or sooner if anything changes. --- [2026-11-04T21:28:03Z] (monitoring) We’ve rolled out a fix and crypto transfers are moving again. Queued deposits are being processed and withdrawals are going out. Because there’s a backlog, it may take some time before your transfer is completed. Your funds remain safe, and there’s no need to send a transfer again. Thank you for your patience. Next update by **00:00 CET**, or sooner once the queue has cleared. --- [2026-11-04T19:22:35Z] (identified) Our engineers are still resolving the issue, the root cause of which is external to Bitvavo. Bitvavo’s own systems, your account and your funds are not affected. Queued deposits and withdrawals are kept safe and will be processed automatically, in order. Thank you for your patience! We know delays can be frustrating. Next update by **22:00 CET**, or sooner once transfers start moving. --- [2026-11-04T17:38:39Z] (identified) Our teams are building a way to safely restart crypto transfers while our provider stays offline. We’re also doing extra checks to make sure every transfer still meets our usual security standards when we restart. As before, your funds are safe, and queued deposits and withdrawals will be processed automatically. You don’t need to do anything. We’ll share another update by **20:00 CET**, or sooner as soon as transfers start moving again. --- [2026-11-04T15:31:58Z] (investigating) We’re seeing problems with crypto deposits and withdrawals because a third-party service we use to process transfers is down. New crypto deposits and withdrawals are delayed until it’s back. Your funds are safe. Pending transfers will be processed once the service is restored. You don’t need to do anything, and please don’t send the same transfer again. We’re working with our provider to fix this and will post another update within 60 minutes.

The issue is now fully resolved and margin operations are back to normal. --- [2026-11-03T13:55:32Z] (investigating) Opening and closing margin positions is experiencing issues. We are currently looking into the issue.