Is JazzHR Down?

This incident has been resolved. Incident Duration: Oct 22, 8:00 AM PT – the afternoon of Nov 3 PT Impact Summary: JazzHR customers exporting candidates to ADP received a "missing Company Code" error and exports did not complete. Cause: Our integration required updates to align with recent ADP updates. We also added better error handling for the integration that will help prevent similar issues in the future. Mitigation: We updated our ADP integration to use ADP's current endpoints and added better handling of empty or incomplete responses. An RCA will be provided within 7-10 business days if applicable. --- [2026-10-29T20:16:56.411Z] (identified) We continue to work toward a resolution for the ADP candidate export failures. The likely cause is a problem retrieving company information from ADP, and our engineering team is actively working on a fix. Candidates can still be added to ADP manually in the meantime. We appreciate your patience. Next update: Oct 30, 11:00 AM ET or sooner. --- [2026-10-28T15:10:08.064Z] (identified) We are continuing to work on the issue affecting candidate exports to ADP. Our engineering team is confirming the right fix and has no new findings to share yet. In the meantime, candidates can be added to ADP manually. Updates will be provided as more information becomes available. --- [2026-10-27T14:49:21.764Z] (identified) We have identified the likely cause of the issue affecting candidate exports to ADP. The problem is in how JazzHR retrieves company information from ADP during export, which causes exports to fail with a "missing Company Code" error. Our engineering team is working on a fix. In the meantime, candidates can be added to ADP manually. Next update: Oct 28, 7:50 AM PT, or sooner if new information is available. --- [2026-10-26T14:44:06.223Z] (investigating) We are investigating an issue where candidate exports to ADP are failing with a "missing Company Code" error. Users may experience this error when exporting candidates to ADP from JazzHR, and the export(s) will not complete. Currently the workaround option is to manually import the candidates into ADP. Start time: First reports on October 22, 2026 (PT) Next update: within 24 hours or as more information is available

Resolved – JazzHR – Unable to Save Career Page Settings Incident Duration: Oct 21, 2026, ~11:25 AM – 12:40 PM (status page posted 12:15 PM; fix confirmed working 12:52 PM) Impact Summary: Some customers couldn't save changes on the Career Page Layout page (Settings > Jobs). The block page appeared when they tried to save. Other parts of JazzHR weren't affected. Cause: A Cloudflare security rule that protects against a known vulnerability wrongly flagged the save request on that page. The rule had been re-enabled for security reasons. Mitigation: Our engineering team deployed a fix that stops the rule from blocking this page. Saving career page settings works normally again. We apologize for any inconvenience. If you still have trouble saving changes for Career Page Layouts, please reach out to JazzHR Support for further assistance. --- [2026-10-21T20:01:48.420Z] (monitoring) A fix has been implemented, and we have confirmed that changes to the Career Page layout can now be saved successfully. We will continue to monitor the results. --- [2026-10-21T19:12:08.263Z] (identified) We’ve identified the Cloudflare rule blocking saves on the Career Page Layout page. SRE is investigating why this route triggers a false positive. We’ll update the team as soon as we know more. --- [2026-10-21T19:09:33.047Z] (investigating) We are investigating an issue affecting Career Page settings in JazzHR. Users may see an "Access Denied" error when clicking Save Changes on the Career Page Layout settings page (Settings > Jobs). Changes made on this page are not saved. Public career pages and candidate applications are not affected at this time.

JazzHR eSignature functionality has been restored and is operating normally. Thank you for your patience. Incident Duration: Oct 21, 2026, approximately 7:20 AM – 9:15 AM PT (about 2 hours) Impact Summary: During this time, JazzHR eSignature features were unavailable. Offer letters and other documents couldn't be sent for signature, and signers couldn't open or sign documents, including embedded signing. Delivery of completed signed documents may also have been delayed. Other JazzHR functionality wasn't affected. Cause: Our eSignature partner, Dropbox Sign, took its service offline for emergency maintenance after identifying security vulnerabilities in a software component. Mitigation: Dropbox Sign upgraded its systems to the latest secure version of PHP and brought its service back online. We monitored JazzHR eSignature activity after the service returned and confirmed it is working normally. What you may need to do: Retry any sends or signatures that failed during the incident. If a document is still stuck or a completed document hasn't updated, contact Support for further assistance. Thank you! --- [2026-10-21T16:27:30.485Z] (monitoring) JazzHR eSignature functionality is showing as restored. Our eSignature partner, Dropbox Sign, finished its emergency maintenance and reported its systems back online at approximately 9:15 AM PT. The outage began at approximately 7:20 AM PT, so eSignature features were unavailable for about two hours. What was affected: Sending offer letters and other documents for signature. Signing documents, including embedded signing. Delivery of completed signed documents. Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR. Retry any sends or signatures that failed during the outage. If a document is still stuck, or a completed document hasn't updated, contact Support. We'll post a final update once we've confirmed everything is stable. We apologize for the disruption. --- [2026-10-21T15:04:12.965Z] (identified) JazzHR eSignature functionality is currently unavailable. Our eSignature partner, Dropbox Sign, is performing emergency maintenance that began at approximately 7:20 AM PT. They took their service offline as a precaution after identifying security vulnerabilities in a software component. They are applying patches now. Impact: Offer letters and other documents can't be sent for signature. Jobseekers and other signers can't open or sign documents, including embedded signing. Completed signed documents may not be delivered or updated in JazzHR until service is restored. Errors may appear when using any JazzHR eSignature feature. Other JazzHR functionality isn't affected. Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support. We apologize for the disruption and thank you for being a JazzHR customer.