Is JumpCloud Down?

Scheduled Maintenance: Directory Insights, System Insights & Directory Sync (EU region) Maintenance window: Saturday, August 15, 2026, 15:00–17:00 UTC (09:00 - 11:00 MDT) Who's affected: Organizations hosted in JumpCloud's EU region. Other regions are not affected. What to expect: We're performing backend maintenance on the event-processing system that powers data ingestion, logging, and directory synchronization. The JumpCloud platform remains online throughout, and authentication is not affected - users can continue to sign in, and SSO, LDAP, RADIUS, and MDM operate normally. Within the window there is a brief period of roughly 15 minutes where some data services may be interrupted: -- System Insights and Agent data collection may pause; some requests may fail and will succeed on retry once processing resumes. -- Directory Insights events and report data may be delayed by up to ~15–30 minutes, then catch up automatically. No events are lost. --Directory synchronization for AD Integration, Microsoft 365, and Password Manager may be briefly delayed; changes made during the window propagate once maintenance completes. Action required: None. Affected data collection and synchronization resume and catch up on their own; any request that fails during the window will succeed on retry. We appreciate your patience while we complete this infrastructure upgrade. If you have any questions, please contact JumpCloud Support.

The scheduled maintenance has been completed. --- [2026-07-18T19:00:12.491-06:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-07-18T18:00:13.843-06:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-07-08T15:26:55.390-06:00] (scheduled) Maintenance Window: Sunday, July 19, 2026, 01:00 UTC – 03:00 UTC (Saturday, July 18, 2026, 19:00 – 21:00 MDT) What to expect: Any interruption to login, authentication, or User Portal requests is expected to be brief. Most users will likely notice no impact. During each failover event, any interruption is expected to last less than one minute, and services will remain available throughout the maintenance window. Users who are in the middle of logging in or completing a federated SSO authentication flow when a failover occurs may need to retry their sign-in. Active sessions for users who are already authenticated are expected to remain unaffected. Administrators using OAuth to sign in to the JumpCloud Admin Portal may experience brief, intermittent sign-in failures during the maintenance window. If this occurs, simply retry signing in after a few moments. No action is required on your part. This maintenance is necessary to improve the stability, resilience, and security of our platform. We appreciate your patience while we complete these infrastructure enhancements. If you have any questions or concerns, please contact JumpCloud Support.

The scheduled maintenance has been completed. --- [2026-07-04T21:00:09.844-06:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-07-04T20:00:16.280-06:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-06-23T14:47:50.171-06:00] (scheduled) Scheduled maintenance for JumpCloud's Authentication Service - US Region. Maintenance Window: Sunday, July 05, 2026 03:00 UTC to 04:00 UTC (Saturday, July 04, 2026, from 9:00 PM to 10:00 PM MDT) What to expect: • Any interruption to authentication requests will be very short lived - most users may notice nothing at all. If any disruption does occur, it is expected to last no more than 5-10 seconds. Active sessions should remain unaffected. • Scheduled jobs may experience intermittent delays during this window. No action is required on your end. This maintenance is critical for system stability and security; we appreciate your patience while we implement these infrastructure enhancements. If you have any questions or concerns, please reach out to JumpCloud Support.