JumpCloud Outage History
29 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded JumpCloud Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 30, 2026 | Degraded User and Admin portal **Date of Incident:** Oct 30, 2026\(UTC\) **Description**: Admin Portal and User Portal requests… | 15 min | Resolved |
| Oct 23, 2026 | Increased error rates loading User and Admin portal **Date of Incident:** Oct 23, 2026 **Description**: Admin Portal and User Portal intermittently unavailable… | 2h 30m | Resolved |
| Oct 22, 2026 | US Region - Increased error rates with device certificate issuance and renewalThis incident has been resolved. | 38 min | Resolved |
| Sep 26, 2026 | Maintenance for Core Database (EU Region)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 25, 2026 | Degraded Commands ServiceThis incident has been resolved. | 1h 5m | Resolved |
| Sep 25, 2026 | Degraded Commands ServiceWe're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status… | 6 min | Resolved |
| Sep 19, 2026 | Maintenance for Core Database (IN Region)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 14, 2026 | RADIUS sign-in Increased login-failure ratesWe are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password. We are investigating… | 4 min | Resolved |
| Sep 14, 2026 | Degraded Radius Service - EU region # **Incident Report** **Date**: Sep 21, 2026 **Date of Incident:** Sep 14, 2026 **Description**: Root Cause… | 1h 12m | Resolved |
| Sep 3, 2026 | Dynamic Group DelaysThis incident has been resolved. | 6h 15m | Resolved |
| Aug 15, 2026 | Maintenance for Directory Insights, System Insights & Directory Sync (EU region)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 19, 2026 | Maintenance for JumpCloud's Admin Console and Authentication Services - US, EU, and IN RegionsThe scheduled maintenance has been completed. | 2h 1m | Scheduled |
| Jul 5, 2026 | Maintenance for JumpCloud's Authentication Service - US RegionThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 22, 2026 | Console Degradation - Cloudflare Network Disruption **Date**: Jun 25, 2026 **Date of Incident:** Jun 22, 2026 **Description**: RCA for Third-Party CDN Network… | 2h 18m | Resolved |
| Jun 21, 2026 | Maintenance for JumpCloud's Authentication Service - EU RegionThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 8, 2026 | Degraded Console Service - Devices Page slownessThis incident has been resolved. | 1h 46m | Resolved |
| Apr 28, 2026 | Degraded Agent Service on MacOS, Windows and LinuxThe incident has been resolved. | 1h 53m | Resolved |
| Apr 3, 2026 | Maintenance for JumpCloud's Authentication ServiceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Apr 2, 2026 | LDAP Directory Processing DelayThis incident has been resolved. | 47 min | Resolved |
| Mar 31, 2026 | Directory Dispatch Delays **Date**: Apr 7, 2026 **Date of Incident:** Mar 30, 2026 **Description**: RCA for Directory Association… | 5h 52m | Resolved |
| Mar 14, 2026 | Maintenance for JumpCloud's RADIUS DatabaseThe scheduled maintenance has been completed. | 15 min | Scheduled |
| Mar 14, 2026 | Maintenance for JumpCloud's RADIUS DatabaseThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Mar 12, 2026 | Increased error rates with JumpCloud Agent backend. **Date**: Nov 21, 2025 **Date of Incident:** Nov 19, 2025 **Description**: RCA for Admin Portal… | 30 min | Resolved |
| Nov 11, 2025 | Remote-Assist Intermittent issuesThis incident has been resolved. | 1h 23m | Resolved |
| Nov 6, 2025 | SSO-OIDC Authentication Issue **Date**: Nov 13, 2025 **Date of Incident:** Nov 6, 2025 **Description**: RCA for SSO/OIDC… | 1h 18m | Resolved |
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How to Read This JumpCloud Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before JumpCloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single JumpCloud outage in this window ran 6h 15m, against a mean recovery of 1h 37m. If you depend on JumpCloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.