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Is Kayako Down?

SaaSLive status, outages, and incident history

No. Kayako is up right now.

Every monitored Kayako system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · every 60s

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Official Kayako status page
How we know: the official Kayako status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Kayako Status Summary

As of 21:32 UTC on 9 November 2026, Kayako is operational. PulsAPI checked Kayako's official status page and found 4 of 4 components operational, with no active incidents. Over the last 30 days PulsAPI measured 99.94% uptime for Kayako, counting degraded performance as up. The latest incident, "Kayako Help Center and Agent Portal Unavailable", was on Oct 28, 2026.

Cite as: PulsAPI, “Kayako status”, checked 9 November 2026, 21:32 UTC. https://www.pulsapi.com/services/kayako

Kayako Component Status

The main Kayako systems on this page. All 4 are operational right now.

4operational
Agent portal
Operational
EU Pod
Operational
Help Center
Operational

1 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking US Pod.

See all of them free

Component statuses may change independently during partial outages.

Recent Kayako Outages & Incidents

Incident history from the official Kayako status page, including resolution updates.

Kayako Help Center and Agent Portal UnavailableResolved Oct 28, 2026Resolved

Between 17:23 and 18:55 UTC on October 28, Kayako help centers and the agent portal were unavailable for some customers. Pages returned an error stating that the instance did not exist or was experiencing temporary problems. Help centers were affected from 17:23 UTC and the agent portal from 18:20 UTC. Service was fully restored at 18:55 UTC. No data was lost. We are completing additional work to prevent a recurrence.

Kayako Service Disruption – Platform-Wide API and UI FailuresResolved Oct 27, 2026 · 21h 42mResolved

This incident has been resolved. Kayako services have been operating normally since 22:40 UTC on October 27 --- [2026-10-27T22:45:01.301Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-10-27T21:47:27.393Z] (investigating) We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.

Delayed or failed reply sending on US instancesResolved Oct 14, 2026 · 23h 32mResolved

No further occurrences of the issue have been observed since the fix was implemented over 24 hours ago. The issue is considered resolved, and we are closing this incident. If you experience any further issues, please contact Support through the usual channels. --- [2026-10-14T15:11:18.201Z] (monitoring) Reply sending on US instances has been working normally since 02:43 UTC on October 14, and we continue to monitor. Replies that failed to send during the incident are not retried automatically; please resend any reply marked as failed. If you still see send failures, contact Support through the usual channels. --- [2026-10-14T02:41:46.314Z] (monitoring) Our infrastructure team has resolved the issue, and we don’t expect customers to experience further reply-sending failures. We’re closely monitoring the situation. Please contact Support through the usual channels if you continue to encounter problems. --- [2026-10-14T02:30:25.948Z] (identified) We’re aware that some customers hosted in our US region recently experienced intermittent failures when sending replies, updating conversations, and submitting Help Center requests, along with delays to email and other notifications. Our infrastructure team has mitigated the underlying issue and is working on a permanent fix. A small number of replies saved during this period may not have been delivered by email. Please check replies sent during the incident and resend any that your customer did not receive.

Kayako Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Kayako incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 3 days with incidentsNov 9

Going further back: Kayako uptime by month and every recorded Kayako outage.

Live Kayako Outage Reports

Problems reported by engineers using Kayako. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Kayako problems reported yet.

Something wrong with Kayako on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Kayako

Is Kayako down? Kayako reports live availability for 4 components at status.kayako.com, among them Help Center, Agent portal and EU Pod. Track Kayako outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured Kayako uptime at 99.94%. Response times, incident history, and SLA tracking for Kayako are available on the PulsAPI dashboard.

Kayako Status FAQ

Is Kayako down right now?

The verdict at the top of this page comes from the latest poll of the official Kayako status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Kayako is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Kayako recovers.

How do I check Kayako uptime history?

PulsAPI tracks Kayako uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 99.94%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Kayako changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Kayako outages?

PulsAPI reads the official Kayako status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Kayako components?

Yes. PulsAPI monitors 4 individual Kayako components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Kayako goes down?

Yes. Create a free account and subscribe to Kayako: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Kayako to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Kayako problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Kayako?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Kayako plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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