Keela Outage History

22 incidents recorded over the last 365 days, 8 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Keela status100.00% uptime history

Every Recorded Keela Incident

Keela incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 20262026 Q4 Keela Infrastructure Upgrades (USA + Canada)Scheduled maintenance is currently in progress. We will provide updates as necessary.96h 0mScheduled
Oct 19, 20262026 Q4 Keela Infrastructure Upgrades (AUS)The scheduled maintenance has been completed.48h 0mScheduled
Oct 16, 2026Keela ↔ Aplos integration — transaction sync failingThis incident has been resolved.1h 1mResolved
Oct 9, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 8, 2026Scheduled Maintenance - Database Maintenance (CAN, USA)The scheduled maintenance has been completed.72h 0mScheduled
Sep 4, 2026Scheduled Maintenance - Database Maintenance (AUS)The scheduled maintenance has been completed.90h 0mScheduled
Jul 16, 2026Intermittent Performance Issues (USA + CAN)We have released additional performance optimizations and infrastructure improvements across Keela, including changes to reduce database load, improve background processing, and strengthen our monitoring of system…—Investigating
Jul 8, 2026Scheduled Maintenance - Keela Authentication System UpgradeThe scheduled maintenance has been completed.2h 0mScheduled
Jul 3, 2026Intermittent Performance Issues (CAN & USA)This incident is now resolved.314h 29mResolved
Jun 26, 2026Scheduled Maintenance — Keela Authentication System UpgradeThe scheduled maintenance has been completed.3h 0mScheduled
Mar 23, 2026Intermittent Errors on Subscription Forms [CAN Region]This incident has been resolved.6h 6mResolved
Feb 5, 2026Scheduled Maintenance (Canada & USA)The scheduled maintenance has been completed.1h 0mScheduled
Feb 4, 2026Scheduled Maintenance (Canada & USA)The scheduled maintenance has been completed.1h 0mScheduled
Jan 21, 2026Scheduled Maintenance (Australia)The scheduled maintenance has been completed.2h 0mScheduled
Jan 20, 2026Scheduled Maintenance (Australia)The scheduled maintenance has been completed.2h 0mScheduled
Dec 18, 2025Syncing Issue Between Keela and RaiselyThe issue affecting data syncing from Raisely to Keela has been resolved. New data is now syncing normally. Our team is also actively working to re-sync any transactions that may have been missed during the disruption…1h 43mResolved
Dec 16, 2025Scheduled Maintenance (Keela Intellegence)The scheduled maintenance has been completed.1h 0mScheduled
Dec 4, 2025Intermittent User Login Errors (USA only)This incident is resolved. Thank you for your patience while we worked to resolve the issue.2h 7mResolved
Dec 2, 2025Receipts stuck at processing (Canada only)All receipts that were stuck on or after Giving Tuesday have now been marked as unreceipted. We thank you for your patience while we worked to monitor and resolve this issue.28h 38mResolved
Dec 2, 2025Email Marketing Processing DelaysThe backlog of events has finally caught up. This incident is resolved now. We thank you for your patience.333h 42mResolved
Nov 18, 2025Cloudflare Global OutageThis incident has been resolved.7h 40mResolved
Nov 5, 2025Scheduled Maintenance (Canada + USA)The scheduled maintenance has been completed.30h 0mScheduled

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Keela incident opens instead, at the point where knowing still changes what you do.

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How to Read This Keela Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Keela acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Keela outage in this window ran 13d 21h, against a mean recovery of 2d 1h. If you depend on Keela in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.