Is Keela Down?

Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-08T14:04:32.196-07:00] (scheduled) We’ll be performing database maintenance across all regions. Keela will remain online and is expected to operate normally for most of the maintenance period. However, some functionality may be temporarily limited during designated off-hours. Maintenance windows: 🇦🇺 Australia: September 4 and 7 🇨🇦 Canada: September 7-8 🇺🇸 USA: September 8-10 Any maintenance that may affect customers has been scheduled during the lowest-traffic periods to minimize disruption. Thank you for your patience as we make these improvements. We’ll post updates here as the maintenance begins, progresses, and is completed.

The scheduled maintenance has been completed. --- [2026-09-04T10:11:33.675-07:00] (in_progress) Maintenance in AUS has now begun. The maintenance window is September 4-7. We will provide updates as necessary. --- [2026-09-04T08:00:10.950-07:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-09-01T11:59:42.298-07:00] (scheduled) We’ll be performing database maintenance across all regions. Keela will remain online and is expected to operate normally for most of the maintenance period. However, some functionality may be temporarily limited during designated off-hours. Maintenance windows: 🇦🇺 Australia: September 4 and 7 🇨🇦 Canada: September 7-8 🇺🇸 USA: September 8-10 Any maintenance that may affect customers has been scheduled during the lowest-traffic periods to minimize disruption. Thank you for your patience as we make these improvements. We’ll post updates here as the maintenance begins, progresses, and is completed.

We have released additional performance optimizations and infrastructure improvements across Keela, including changes to reduce database load, improve background processing, and strengthen our monitoring of system performance. Early results show meaningful improvements in stability and response times across Canada and the USA, though we are continuing to monitor closely and investigate remaining intermittent slowdowns. --- [2026-08-19T15:14:08.232-07:00] (investigating) We have enabled a fix in the Canada region and are monitoring its impact before expanding it to the USA. Our team will continue reviewing performance closely and will share another update once we have confirmed results and next steps. --- [2026-08-19T14:01:02.432-07:00] (investigating) CAN and USA are currently unstable, and we’re seeing some downtime impacting customers. Recent observability improvements have highlighted potential contributing issues, and a fix is being deployed and released shortly. We’ll share further updates as soon as we have more information. --- [2026-08-17T12:02:40.604-07:00] (investigating) We have enabled additional observability this morning to capture more detailed performance metrics as we continue investigating intermittent slowness affecting some customers in the USA and Canada. Our engineering team is reviewing the new data as it becomes available and will continue using it to guide further fixes and monitoring. --- [2026-08-07T13:12:30.009-07:00] (investigating) We are continuing to investigate this issue. --- [2026-08-07T12:32:30.967-07:00] (investigating) We’re continuing to actively investigate intermittent performance issues affecting some Keela customers, including reports of slow loading in the main app and donation forms. Since our last update, our engineering team has implemented several fixes and mitigations, including moving high-load background jobs away from customer-facing app servers, expanding internal monitoring, and improving visibility into CPU, memory, database, and job activity across affected environments. These changes have reduced some of the earlier spikes we observed, but recent customer reports show the issue is not fully resolved. We now have additional engineers focused on identifying the remaining root cause, with particular attention on database query performance and form-related backend dependencies. We’ll continue to monitor closely and share further updates as we make progress. --- [2026-07-27T09:22:21.266-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-07-17T13:43:18.898-07:00] (identified) We’re continuing to investigate intermittent instability on Keela USA. We’ve implemented some fixes and are continuing to investigate further to identify a long-term solution. --- [2026-07-16T14:03:06.463-07:00] (investigating) We're currently investigating the root cause of intermittent slowness on usa.keela.co.